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A Cleaner Image Cleaning & Restoration

Carpet Cleaning, Air Duct Cleaning, Basement Waterproofing,

About us

We are now offering Coronavirus (COVID-19) Prevention and Disinfecting Remediation. Call our experts for a free estimate. A Cleaner Image is Upstate New York 's Residential and Commercial Restoration experts who provide an impressive list of services. From NYS Licensed Mold & Water Remediation, Waterproofing and Bio-Hazard Services to carpet, tile & upholstery cleaning, we are your one-stop-shop. From start to finish, we can facilitate these processes with the professionalism, quality & results to exceed your expectations. We guarantee our services and are committed to providing 24-hour service with a 60-minute response time in emergency situations. Call A Cleaner Image for your peace of mind for your home or business 585-377-1960

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

NYS Licensed Mold Inspectors and Remediators. Commercial and Residential services available. Carpet cleaning, air duct cleaning, basement waterproofing, Airduct cleaning, tile and grout cleaning, upholstery cleaning, tile & grout, odor removal, water restoration, mold remediation, waterproofing, bio-hazard services, COVID-19 or Coronavirus decontamination, disinfection, and prevention. Emergency Services available 24/7 www.a-cleaner-image.com

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.5272 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
14%
3
8%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.5
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Showing 151-272 of 272 reviews

D P.
06/2017
5.0
carpet cleaners, gutter cleaning
  + 0 more
Great!...learned a lot!
Description of Work: Gutters cleaned...roof inspected

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jayne R.
05/2017
5.0
carpet cleaners
  + -1 more
Very good job!
Description of Work: Duct cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from A Cleaner Image Cleaning & Restoration
Hi [Member Name Removed], Thank you for your kind words & taking the time to review us. As our way to extend our thanks, we would like to offer you 20% off any of our many services as Fall approaches. Please visit [Hyperlink Removed] for a full listing of how we may be of service. Best regards, Kim 585-377-1960

Jennifer M.
04/2017
5.0
carpet cleaners
  + -1 more
Great! did an excelletn job
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from A Cleaner Image Cleaning & Restoration
Hi [Member Name Removed], Thank you for your kind words & taking the time to review us. As our way to extend our thanks, we would like to offer you 20% off any of our many services as Fall approaches. Please visit [Hyperlink Removed] for a full listing of how we may be of service. Best regards, Kim 585-377-1960

Stanley H.
04/2017
5.0
air duct cleaning
  + -1 more
I think it was a good price.
Description of Work: It was for the hot air vent cleaning. They cleaned my ducts.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$229

Response from A Cleaner Image Cleaning & Restoration
Hi [Member Name Removed], Thank you for your kind words & taking the time to review us. As our way to extend our thanks, we would like to offer you [Member Information Removed]% off any of our many services as Fall approaches. Please visit [Removed Hyperlink] for a full listing of how we may be of service. Best regards, Kim 585-377-1960

Craig M.
12/2016
5.0
air duct cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from A Cleaner Image Cleaning & Restoration
Dear [Member Name Removed], Thank you for your kind words & taking the time to review us. As our way to extend our thanks, we would like to offer you 20% off any of our many services as Spring approaches. Please visit [Hyperlink Removed] for a full listing of how we may be of service. Best regards, Kim

Diana T.
10/2016
5.0
carpet cleaners
  + -1 more
Excellent.
Description of Work: Mildew removal ,treatment and clean up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from A Cleaner Image Cleaning & Restoration
Dear [Member Name Removed], Thank you for your kind words & taking the time to review us. As our way to extend our thanks, we would like to offer you 20% off any of our many services as Spring approaches. Please visit [Hyperlink Removed] for a full listing of how we may be of service. Best regards, Kim

Mary M.
05/2016
4.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

richard M.
05/2016
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Kristen S.
04/2016
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from A Cleaner Image Cleaning & Restoration
Hi [Member Name Removed], Thank you so much for taking the time to give us your input. As our way to say thank you, give us a call at 585-377-1960 for $25 off any of our services. Have a great day! Kim

Cynthia K.
04/2016
3.0
ceramic tile
  + -1 more
unknown
Description of Work: The deal I bought read "Tile cleaning and sealing". When the worker arrived he said that it was either one not both, When I called his office the person in charge wasn't very conciliatory in trying to achieve a result that was satisfactory. Her attitude was very off-putting to me so I just left it at no sealing. The Man who did the work however, was very nice and worked quite a bit of extra time to get my job done as it was | more difficult than planned. The tiles look good now but I feel unhappy with the resolution from the company.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
1.0
punctuality
5.0

$89

Response from A Cleaner Image Cleaning & Restoration
Hi [Member Name Removed], I'm happy you were pleased with the final results of the clean. As our technician explained this was a typo in our offer by Angies which has since been rectified on our online offer. Thank you so much for taking the time to give us your input. As our way to say thank you, give us a call at 585-377-1960 for $25 off any of our services. Have a great day! Kim

Janet B.
03/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Justin called to tell me when he was going to be at my house and he was right on time. A very nice and professional person. I have no problem on recommending A Cleaner Image Cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from A Cleaner Image Cleaning & Restoration
Dear [Member Name Removed], Thank you so much for taking the time to give us your input. As our way to say thank you, give us a call at 585-377-1960 for $25 off any of our services. Have a great day! Kim

Donald C.
03/2016
3.0
carpet cleaners
  + -1 more
unknown
Description of Work: They were late but called so that was fine. Got on you tube to see what should be done and how long it should take to do correctly. It said 4 hours. They were done in 1:45 minutes. Our vents hadn't ever been cleaned in 25 years since we built. They showed me what was extracted. I almost laughed. I got more from my vacuum cleaning this weekend then they pulled out. Was told allot of noise. I heard their blowerss in the trucks once. We have 3 main trunks. My fault. Should have babysat. |

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$400

Response from A Cleaner Image Cleaning & Restoration
As I stated in my telephone call to you today, we value each and every Angie's List client immensely. We offer various services through Angie's at a fraction of the cost to build long lasting new client relationships. We guarantee our work 100%, but unfortunately you did not call us and give us an opportunity to return to your home to address any of your questions or concerns. As a courtesy to you, we provided a detailed invoice on 2/29/16, for the additional services done for you in good faith (our terms are COD). This invoice is still unpaid and until my call to you today, I had no idea you had concerns. We are an Angie's List Super Service Provider Award recipient again this year. We are family owned & operated and take pride in our reputation. It saddens me that you did not afford us any opportunity to address your concerns, instead you wrote this review.

Michael M.
03/2016
5.0
air duct cleaning
  + -1 more
unknown
Description of Work: Very good job cleaning our runs and vents. There was one small problem with a nick in the woodwork from the cleaner, and the owner came to our house immediately to arrange for repair. Very professional company.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from A Cleaner Image Cleaning & Restoration
Dear [Member Name Removed], Thank you so much for taking the time to give us your input. As our way to say thank you, give us a call at 585-377-1960 for $25 off any of our services. Have a great day! Kim

Peter H.
02/2016
3.0
air duct cleaning
  + -1 more
unknown
Description of Work: They were to clean all my ductwork. They did not remove the grills in a number of places. They told something like they they don't clean air returns, but some of what they didn't get to (in the TV room, the basement, were air vents themselves. I asked them to come back, but was so busy with other things involved in the move, I didn't push them when they were initially unresponsive. I like the crew well enough, but in my view the job was not completed properly. I might still use them in future, though. I would just watch the job more carefully (I went off premises to run an errand, and was surprised to find them all wrapped up and heading out when I returned--my discoveries of vents that went uncleaned occured after they left.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
4.0

Yes, I recommend this pro
$450

Whitney G.
01/2016
5.0
air duct cleaning, carpet cleaners
  + 0 more
went good
Description of Work: Clean air ducts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from A Cleaner Image Cleaning & Restoration
Hi [Member Name Removed], Thank you so very much for taking the time to give us your comments. We appreciate that very much. As our way to say thank you, we would like to offer you 10% off any of our services through March, 30, 2016. Thanks again. Kim

JACK M.
01/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned our living room rug. Two guys were very professional and their service was efficient and friendly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Response from A Cleaner Image Cleaning & Restoration
Hi [Member Name Removed], Thank you so very much for taking the time to give us your comments. We appreciate that very much. As our way to say thank you, we would like to offer you 10% off any of our services through March, 30, 2016. Thanks again. Kim

marcia C.
12/2015
5.0
carpet cleaners
  + -1 more
Great.
Description of Work: Cleaned carpeting and area rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Response from A Cleaner Image Cleaning & Restoration
Hi [Member Name Removed], Thank you so very much for taking the time to give us your comments. We appreciate that very much. As our way to say thank you, we would like to offer you 10% off any of our services through March, 30, 2016. Thanks again. Kim

Clayton L.
11/2015
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: They cleaned 8 areas of carpet in my home. The overall experience was pleasant. The employees were courteous, respectful and did the job thoroughly. The only knock is it took 36 - 48 hours for the carpets to dry and whatever the cleaning solution they used seemed to leave a "sticky" feel on the soles of house shoes/slippers after walking on the damp carpet and transitioning to a different floor surface. The service I normally use the carpets are usually dry in 5 - 6 hours and there is no cleaning solution residue.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$189

Response from A Cleaner Image Cleaning & Restoration
Hi [Member Name Removed], Thank you so very much for taking the time to give us your comments. We appreciate that very much. We would have been more than happy to return and see why you were experiencing a sticky issue. As our way to say thank you, we would like to offer you 10% off any of our services through March, 30, 2016. Thanks again. Kim

John Y.
11/2015
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned front cellar wall and repainted with concrete sealer. Cleaned Flower bed outside and graded with new top soil installed an extension on down spoutto lead water away from foundation.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,134

Response from A Cleaner Image Cleaning & Restoration
Dear [Member Name Removed], Thank you so very much for taking the time to give us your comments. We appreciate that very much. As our way to say thank you, we would like to offer you 10% off any of our services through March, 30, 2016. Thanks again. Kim

Steven W.
11/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned family room carpet that had stain from last winter ice damming issue. Service techs were knowledgeable and courteous. Will definitely use in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from A Cleaner Image Cleaning & Restoration
Hi [Member name removed] Thank you for the awesome review. It was our pleasure to be of service. Please check out our website to explore the vast array of services we offer to you. As our way to say thank you, we would like to extend to you a $25.00 credit on any of our services within the next 90 days. Thanks again, Kim

Andrea M.
11/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from A Cleaner Image Cleaning & Restoration
Hi [Member name removed] Thank you for the awesome review. It was our pleasure to be of service. Please check out our website to explore the vast array of services we offer to you. As our way to say thank you, we would like to extend to you a $25.00 credit on any of our services within the next 90 days. Thanks again, Kim

Sharlene S.
10/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: A Cleaner Image 22127103 A Yes This company is top notch. Today Chris & Tony removed unwanted metal cabinets, small stove, ping pong table, living room chair, carpeting & glass table top from my basement after which they then killed the mold and painted the bottom two rows of cinder block with paint that inhibits mold growth. They were kind, professional and gentlemen. I will call them again for additional work I need done and I sincerely would recommend them without hesitation. P.S. the lady who answers the phone is the owner and she is delightful to talk to. All in all a very positive experience.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from A Cleaner Image Cleaning & Restoration
Hi [member name removed], Thank you for the awesome review. It was our pleasure to be of service. Please check out our website to explore the vast array of services we offer to you. As our way to say thank you, we would like to extend to you a $25.00 credit on any of our services within the next 90 days. Thanks again, Kim

Robert E.
10/2015
3.0
carpet cleaners
  + -1 more
unknown
Description of Work: Removed 18 feet of drywall in the basement. Height removed was 4 ft. Issue was final service, waterproof paint open area, and clean the rug in that area. Time for the job about 2 hours. Issue was the 18 feet was 8 on one wall and 10 on the second wall. Therefore, because there were two adjoining walls, the charge was doubled from $200 to $400. This was totally unreasonable.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$1,000

Rita M.
10/2015
3.0
carpet cleaners
  + -1 more
unknown
Description of Work: Workers from A Cleaner Image were to do an upgrade in my basement (cellar). They were to seal the basement walls & paint. Along the east side of the house there is an area where flowers are planted & when I would water them after the walls were sealed & painted, the walls would leak in two places after it was supposed to be sealed. I am concerned that there will be water in my basement when the snow thaws after the winter. They also put stone & cement on a section of the cellar (knee wall) that was dirt, then they sealed that. They also put extenders on my downspouts, & painted the whole foundation of my house. The basement floor had a trough all around the perimeter & so they put in a French drain, then covered it over with cement when they did the floor. Before they started the work in June, they also said they could fix the cellar floor which was cracked got damp when it rained. It did not leak. The first attempt at the floor was not good. They put some kind of cement down, but after it dried, it was gritty, had lots of pieces sticking up & wasn't smooth at all. So they brought in a cement truck, laid stone & had the cement poured. When the floor dried it was all uneven and they had raised the floor 1 1/2", which wasn't a good thing because the ceiling was low to begin with. They came back & sanded the whole floor & put some kind of leveling compound on the floor. When I went down to check things out & sweep the floor, this leveling compound started coming up. It was like powder when I swept over it. Since the floor is not level, I have to shim everything. It was very evident that these men didn't know how to repair the floor, even though they tried more than once. If they would have said they couldn't fix the floor in the first place, I would have hired someone who could have done the job right.
Rating CategoryRating out of 5

Response from A Cleaner Image Cleaning & Restoration
Thank you for awtaking the time to review our services.. As our way to say thank you, we would like to extend to you a $25.00 credit on any of our services within the next 90 days. Thanks again, Kim

Sandra J.
10/2015
2.0
basement waterproofing
  + -1 more
unknown
Description of Work: Technician that reviewed our basement for mold was punctual, polite, and appeared knowledgeable. He took a mold sample, but then stated he already knew it was 'normal' mold without the test. The fee for this was $110. I asked the Tech for an itemized list, with prices, of what they could do for the mold. He said I would get in 2-3 days. I asked three times over the next few weeks, but never got a response, so we requested and received a refund from Angie's List. We never got a chance to see their work.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
5.0


Contact information

150 Orchard St, Webster, NY 14580

http://www.a-cleaner-image.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

Licensed*

Trade License Number
00906
Trade License Locale
NY
Trade License Authority
New York State Department of Labor - Division of Safety and Health
Trade License Expiration
11/30/2022

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Air Duct Cleaning,
Basement Waterproofing,
Ceramic Tile,
Dryer Vent Cleaning,
Upholstery Cleaning,
Home inspection,
Biohazard Remediation,
Mold Testing & Remediation,
Water & Smoke Damage,
Insulation

FAQ

A Cleaner Image Cleaning & Restoration is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

A Cleaner Image Cleaning & Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, A Cleaner Image Cleaning & Restoration offers free project estimates.
Yes, A Cleaner Image Cleaning & Restoration offers eco-friendly accreditations.
Yes, A Cleaner Image Cleaning & Restoration offers a 10% senior discount.
Yes, A Cleaner Image Cleaning & Restoration offers emergency services.
Yes, A Cleaner Image Cleaning & Restoration offers warranties.
A Cleaner Image Cleaning & Restoration offers the following services: NYS Licensed Mold Inspectors and Remediators. Commercial and Residential services available. Carpet cleaning, air duct cleaning, basement waterproofing, Airduct cleaning, tile and grout cleaning, upholstery cleaning, tile & grout, odor removal, water restoration, mold remediation, waterproofing, bio-hazard services, COVID-19 or Coronavirus decontamination, disinfection, and prevention. Emergency Services available 24/7 www.a-cleaner-image.com

Contact information

150 Orchard St, Webster, NY 14580

http://www.a-cleaner-image.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day