North Country Hearth and Home

Poorly: Bought a top of the line hot tub 4 years ago and needed a part. My wife stopped and the part was not in stock and needed to be ordered....ok understandable......so after a week.....in November weather and the hot tubs heating unit will not function with the part out because it was spraying water everywhere anyway...... I stop and the part isn’t in yet.....another week goes by and I get a call with no voicemail left, I return the call expecting that the part was in, and I get told by the owners son that he has ordered the part twice and he has been sent the wrong part both times and I’m welcome to come to get one of those parts to “see if it works”......rude as **** when questioned that he can’t get the part after only four years after purchase......went picked up he old part and he was just as arrogant in person.....very customer unfriendly, like it was my fault he couldn’t get the part......I called Strong Spa myself directly at 1800-strong9 and had the correct part, hoses and couplings sent to me in 2 days.....best yet.....free of charge.......I WILL NEVER PURCHASE ANYTHING FROM NORTH COUNTRY HEARTH AND HOME EVER AGAIN.......They want to sell you the product but don’t want to help when something breaks......

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