W. Gray Service-Repair-Installation, LLC

water heater installer, heating & cooling contractor

About us

W. Gray Service-Repair-Installation, LLC, is a professional heating, cooling, electrical, and plumbing contractor. I have been serving Waterloo and surrounding communities since 2004. I provide excellent service at reasonable rates. I will be glad to attend to your heating, cooling, electric, and plumbing needs. I guarantee customer satisfaction every time I go on a service call. Call now to set your appointment!

Business highlights

21 years of trusted experience
Emergency Services Offered
Veteran Owned & Operated

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.862 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
15%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.8
responsiveness
4.9
Showing 1-25 of 62 reviews

Scott M.
12/2024
5.0
WELL DONE
Rating CategoryRating out of 5

julie m.
06/2024
5.0
Efficient, kind, great customer service

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Don H.
07/2023
5.0
w.Grey was very responsive and did a qualified repair. And a very good response.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
4.5

Yes, I recommend this pro
$272

Corinne B.
12/2021
5.0
Responded quickly, diagnosed the problem with my boiler, had the parts I needed with him and very reasonably priced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$437

Mike M.
10/2021
5.0
Bill fit me into his busy schedule the same day. He diagnosed a bad zone valve. despite being an obsolete part he found one and was here the next day to install it. a true dedicated contractor. we need more like him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$24,410

Larry W.
01/2021
4.5
Good job done on my plumbing project.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

chett h.
12/2020
5.0
He came out last minute because the furnace was not working properly. He answered the phone outside of normal working hours. He figured the problem out quickly and fixed it just as quick. Would highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro
$95

Jamie W.
10/2020
5.0
Fixed my boiler when he said he would. Professional and thorough analysis of the problem then took care of it. Thank you

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$100

Kelly M.
06/2020
5.0
Mr. Gray responded quickly and maintained good communication throughout the process. He was prompt on the day of the scheduled work. He worked quickly and efficiently and was very polite, friendly, and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$130

Karen J.
04/2020
5.0
He came to our house to review the problem. He has not replaced the furnace yet (our choice to wait a bit) but his response was immediate and he was professional at our home and with the provided quote.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John D.
04/2020
5.0
They were honest and reasonable! They were price conscious and gets the job done correctly without breaking the bank. Would highly recommend them!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Val C.
01/2020
5.0
Very responsive. Steady and focused on the job. I plan to hire this Contractor again as he possesses a broad set of skills and knowledge. Friendly and easy to work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

karen c.
12/2019
5.0
I am extremely pleased with them. They came in a timely manner and called to see how everything was going. I will strongly recommend them and use them in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Peggy M.
04/2019
5.0
Outstanding experience. W. Gray has high level of integrity and is very professional. Prompt and reasonable rates. I would recommend to all who have HVAC issues or want general maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$125

Karen H.
03/2019
5.0
Very courteous and propmt. Had to order parts that were covered under warranty. Parts were ordered and installed when they arrived. Definitely recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kim B.
11/2017
5.0
Let there be heat! Thank you W. Gray Service Repair!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Harold L.
10/2017
5.0
great service

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$850

David Z.
06/2017
5.0
Very professional, reliable and honest.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

DONALD P.
06/2017
5.0
He is very smart and know's is craft great job very nice man OK

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

DOUG C.
10/2016
4.0
Great job getting our furnace ready for winter.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Sherry D.
09/2016
5.0
He called me back like he said he would. I was greatful because we got stiffed by another company. He came in right away and got our hot water heater fix and for a reasonable price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
    • 1(current)
    • 2
    • 3

Contact information

85 Virginia Street, Waterloo, NY 13165

www.wgraysri.com

Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed

Service Categories

water heater installer,
heating & cooling contractor

FAQ

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: Closed

Saturday: Closed

Sunday: Closed

W. Gray Service-Repair-Installation, LLC accepts the following forms of payment: CreditCard
Yes, W. Gray Service-Repair-Installation, LLC offers free project estimates.
No, W. Gray Service-Repair-Installation, LLC does not offer eco-friendly accreditations.
No, W. Gray Service-Repair-Installation, LLC does not offer a senior discount.
Yes, W. Gray Service-Repair-Installation, LLC offers emergency services.
Yes, W. Gray Service-Repair-Installation, LLC offers warranties.

Contact information

85 Virginia Street, Waterloo, NY 13165

www.wgraysri.com

Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed