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Coles Of Washingtonville

Heating and Air Conditioning, Plumbing, Drain Cleaning,

About us

Family owned & operated over 60 years.

Business highlights

75 years of trusted experience
Emergency Services Offered

Services we offer

Sales & installation of plumbing, heating and cooling products, air cleaners, boilers, furnaces, heat pumps, humidifiers, oil & gas radiant floor heating, sewer & drain cleaning, submersible & jet pumps, water pumps, water softeners & water storage tanks.

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.822 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
5%
3
5%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.8
Showing 1-22 of 22 reviews

Jill F.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
They had to repair the crack and then refill the Freon. The entire unit was covered in ice and it was 95 degrees out, it shouldn't have been that way. No one expected that and it took them about 30 minutes.
Description of Work: Coles Of Washingtonville serviced our air conditioner. They repaired a crack that was making a leak and Freon was leaking out.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Jill F.
01/2014
5.0
plumbing
  + -1 more
Pete did a fantastic job, came very promptly, serviced the AC and we never had another problem.
Description of Work: He serviced our A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210.84

Scott F.
06/2013
5.0
plumbing, water softeners
  + 0 more
I have used them before. They were very good. They are local and they honest. They are clean. They keep in touch with me. If they are going to be late, they will call me and apologize.
Description of Work: Coles Of Washingtonville did some plumbing work for me. They changed some outlets, toilet and changed the shower nozzle. They put in a water softener in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Catherine S.
06/2013
4.0
heating & air conditioning/hvac
  + -1 more
Coles of Washingtonville was bought out by Surburban Propane and Coles is officially closed. Surburban Propane was rude and way over priced. I signed up with H. Reynolds & Sons in Central Valley NY who are excellent, low priced and totally efficient in every way.
Description of Work: Deliver oil

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$765

Rorey C.
03/2013
5.0
plumbing
  + -1 more
Serviceman arrived only a little late but because we were the first appointment of the day I docked them down from what really should be a perfect review. The work was done well, quickly and cleanly. I had budgeted for the work to take longer. The gentleman who booked the appointment also though the service would require more time. The serviceman could have easily stalled the work out for that extra hour we had budgeted and I would never have been the wiser. Instead, he just came in, got the work done and we got on with our day. The serviceman also went the extra mile by tightening down the faucets he worked on for me - a challenge to do given the small size of the cabinets these sinks are in. I would use this company again without hesitation and I would recommend them to others as well.
Description of Work: Various repairs around the house. Leaky toilet, leaking faucet line, two sinks with stuck pop ups, tub with difficult to close trip lever.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Jane O.
02/2013
1.0
drain cleaning
  + -1 more
I called and spoke to Bob at the end of January. He told me the Boss would get back to me with a price for a new toilet with install, and removal of old toilet by days end. Never heard back. A week or so later I called again, and was told a price and given an apology. I told them to order the toilet on that Tuesday and he said it should be in by Friday but didn't want to mak promises just in case, but would call me as soon as it came in to schedual appt. for install. I waited two weeks, never heard anything to this date. I am sure the toilet was never even ordered. I was very disappointed with their professionalism going by the reviews on your site. (not blaming angies list). I did not feel like I should have to call again as they didn't seem interested in doing the job.
Description of Work: No service was performed as I could not get them to call me back as promised

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Craig T.
01/2013
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
I was very satisfied.
Description of Work: Coles repaired/replaced a hot water heater pipe. They did it well and for a comparatively good price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from Coles Of Washingtonville
Thank you. We appreciate your business and hope to hear from you again.

brian A.
12/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
The job went smooth with no problems or added expenses.The final bill was exactly the quote I was given.
Description of Work: I had the boiler replaced in my home.Coles did a professional job.They installed the new boiler with all the fittings,electrical parts and hardware.They removed my old boiler all in the same day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Coles Of Washingtonville
We're glad the job went smoothly, and thank you for your business.

James C.
12/2012
5.0
plumbing
  + -1 more
See above.
Description of Work: i called Coles based on Angie's List reviews to get service for our water softener. I wound up speaking to the owner on the phone (I'm sorry I can't remember the name). He spent time interviewing me on the phone regarding the problem and recommended I try a couple of things on my own rather than going through the expense of a service call. He siad he would be glad to send someone if the problem persisted but felt the solution might be simple and not worth the expense. I wound up resolving the problem and not using Coles. However, the time spent and consideration shown for me made a huge impression and speaks to Coles' honesty, intergity and quality customer service. I would have no hesitation in calling Coles for another plumbing problem and would certainly recommend them to anyone. I kniw my experience with Coles is limited but that brief interaction demonstrated the company's high commitment to customers.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Coles Of Washingtonville
Our goal is to have satisfied customers and repeat business. Thank you for your vote of confidence.

Karin E.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
They were curtious and friendly and honest, and when I decide to get it fix correctly I will call them back to have it done.
Description of Work: Called to ask about a leaky pipe in my basement that comes down from my toilets and sinks from my top two floors,they said a man name Pete would call me back, he called back within 2 hours,then said he would come over the next day in the morning he did, he said he believe the leak was coming from the shower in the master bedroom,said it could cost hundreds or thousands depending on what they found when opening the ceiling to see where the leak was coming from,suggested if I was handy to open the ceiling and find where it was leaking then call him back.I found the leak but it wasnt from the shower,I eventually fix it my self but I know its going to be a big job to get it fix correctly.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Coles Of Washingtonville
I'm glad we were able to help you with a temporary solution that fit your budget at the moment.

KATHERINE S.
10/2012
3.0
heating & air conditioning/hvac
  + -1 more
Fair
Description of Work: Price for AC repair. 200 dollars to tell me the whole thing needed replacing. Their estimate was the highest of the 3 I got so I went with someone else. Might have gone with them if they had given me a 200 dollar credit.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$200

Lorenza R.
07/2012
5.0
plumbing, water heater repair, wells, drain cleaning
  + 2 more
It looks so beautiful now. He gave us access panels to the pipes now. He did a really good and professional job. The price was good.
Description of Work: Coles Of Washingtonville rerouted pipes for the washer and drier. They also replaced the piping to the water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Coles Of Washingtonville
Thank you for your business. It was a pleasure working for you.

Leda S.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
We are very happy with our service from Coles.
Description of Work: I had come to my home Coles of Wahsingtonville to do some repairs to my air conditioning unit. They came out to replace the vents and cleaned some of the coils off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Coles Of Washingtonville
Thank you for your business. We're glad we could keep your existing system functioning, and hope you'll call us again when the need arises.

Kenneth O.
05/2012
5.0
water heater repair
  + -1 more
I found them on Angie's List. They were fine. I give them straight A's, and I would use them again.
Description of Work: I used Coles Of Washingtonville to repair my hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Coles Of Washingtonville
Thank you for your business.

LINDA M.
04/2012
5.0
drain cleaning
  + -1 more
It was great! The plumber was prompt and professional and was careful with my old pipes and new appliances. Even better, they billed me so I did not have to use a credit card or fuss with checks. If I have plumbing needs again, I will definately give them my business. It's great to use my washer again instead of the laundry mat!
Description of Work: My washer drain was clogged and after trying to clear the clog myself, called a plumber from Angie's List. Someone at Cole's answered the phone and we had an appointment booked for the next day. The plumber arrived on time and the work was completed as promised. He double checked that the clog was cleared before he left.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Coles Of Washingtonville
Thank you for your positive feedback. We're glad we could fix the problem, and thank you for your business.

Antoinette B.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
They were perfect! I use them all the time, for everything. Their customer service is superb, superior at that. If I call now, they'll be here within minutes. They just have prompt service.
Description of Work: They put in baseboard heating insulation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from Coles Of Washingtonville
It's a pleasure working for you. Thanks for your business.

brian A.
10/2011
5.0
heating & air conditioning/hvac, plumbing, drain cleaning
  + 1 more
They removed the old boiler and parts, installed the new boiler that was shown to me in the product brochures.They performed a very clean install with all new lines, fittings,valves, and venting. I am very pleased with the job and would recommend this company to anyone .
Description of Work: I recently had Coles of Washingtonville replace my boiler . They gave me an estimate for the job and performed the required work. The job was done on the date promised .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Response from Coles Of Washingtonville
We appreciate the positive feedback, and hope you'll call us in the future.

Bill M.
08/2011
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
I called Coles in the morning around 930, and set up an appointment for between 12-130 pm on the same day. Someone called back at around 1130 am and informed me that someone will be there 1-130, and showed up at 115pm. He was freindly and answered my questions and fixed the toilet right away. I would definitely use this company in the future.
Description of Work: Toilet was leaking. The fill valve had to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from Coles Of Washingtonville
Thank you for your business. We're glad we could accommodate you, and that you are happy with the service you received. We hope you'll call with all your plumbing, heating and air conditioning needs.

ANTONIO V M.
06/2011
5.0
drain cleaning
  + -1 more
They are exceptional and I won't use anybody else. I like their promptness and customer service. The workmen are always very friendly and efficient. Their price is very good for what they do.
Description of Work: We had a clogged drain and Coles Of Washingtonville replaced a broken elbow. I have been using them for the past six years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Coles Of Washingtonville
Thank you for your business. We're glad you were happy with the service you received, and hope you will continue to call us.

Michael D.
05/2011
5.0
heating & air conditioning/hvac
  + -1 more
See above comments.
Description of Work: I recently interviewed the owner of the company in my home about what his plans would be to install air conditioning there. I also asked him to provied a detailed estimate of the intallation along with an approximate time that he might be able to begin working should I chose his company. He responded honestly and openly to all questisons and was very patient and comprehensive in answering the many questions I asked of him. He sent us his written estimate of the job in a timely manner. Overall, I was very pleased with his expertise in air conditioning as well as the cost estimate he later provided. He's very provfessional and even though I finally decided to use another company for this project, I willl certainly consider his company in the future for any plumbing related projects.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert S.
08/2010
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
It has been a positive experience. They are very timely and prompt. It is a smaller company so you receive personalized, individual service.
Description of Work: They do home heating, ac and wells.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,000

DEBRA M.
01/2010
5.0
plumbing
  + -1 more
They were still repairing a problem that I had under the house and were checking a water softener they had put in when I called them to check on the faucet that I had a problem with. They are excellent and will come when you call them and are very respectful. The people are very professional, honest and I don?t feel like I am getting ripped off by them.
Description of Work: I use Coles Of Washingtonville for plumbing. The last time I used them was last week because I had a problem with my faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

    Contact information

    161 EAST MAIN STREET, Washingtonville, NY 10992

    www.colesofwashingtonville@frontiernet.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Plumbing,
    Drain Cleaning,
    Water Heaters,
    Wells and Pumps,
    Water Filtration and Softening,
    Sewer Cleaning,
    Lighting,
    Electrical

    FAQ

    Coles Of Washingtonville is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: Closed

    Coles Of Washingtonville accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Coles Of Washingtonville offers free project estimates.
    No, Coles Of Washingtonville does not offer eco-friendly accreditations.
    No, Coles Of Washingtonville does not offer a senior discount.
    Yes, Coles Of Washingtonville offers emergency services.
    Yes, Coles Of Washingtonville offers warranties.
    Coles Of Washingtonville offers the following services: Sales & installation of plumbing, heating and cooling products, air cleaners, boilers, furnaces, heat pumps, humidifiers, oil & gas radiant floor heating, sewer & drain cleaning, submersible & jet pumps, water pumps, water softeners & water storage tanks.
    Ask for details.

    Contact information

    161 EAST MAIN STREET, Washingtonville, NY 10992

    www.colesofwashingtonville@frontiernet.net

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed