Daka Plumbing & Heating LLC

Never heard from them

Very well.

Never received a call

excellent and very friendly

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Don't bother calling them. They are a waste of time and money. You'll need a real expert to come back and perform real service. This company pretends to provide air conditioning services, but they do not have the equipment or the expertise to do that. I explained to them clearly that my air conditioner had a leak and I requested an estimate for repair. It took the technician 1.5 hours to check out the unit and then he spent 30 minutes on the phone with his boss to prepare the estimate. When he presented the estimate to me, it was over $2000 and the technician explained that it would not be worth repairing it. He suggested refilling fluid on an annual basis until I was ready to replace the entire unit. He further explained that the company had limited equipment needed to complete the repair and it would not be available for a week. I asked if he would fill the unit with fluid, and since the leak was slow, would he come back and perform the repair when the equipment was available. He said he would do that. When he was done, he presented me with an invoice that included both the price of the fluid and a charge for two hours of labor. Most of his time spent at my house was fumbling around without any clue of what he was doing--including preparation of an estimate. To top it off, I left the house to allow it to cool for a couple of hours and when I returned, the unit had leaked entirely! I called another service, which was much more knowledgeable and professional. I watched as he examined the unit to detect the leak and he used a detector that the Daka technician did not even have. The second tech found the leak in less than 5 minutes and his estimate for repair was a third of what Daka proposed. He also told me I should describe the needed repairs to Daka and ask them to do the repair and credit me the money I spent on the lost fluid. He said he thought it would be a professional courtesy for them to do that. I was outraged with Daka and called to complain. I spoke directly with the owner on three separate occasions over the next month and each time he promised to call back with a resolution for the situation, but he never did. He seems to be perfectly satisfied to misrepresent the capabilities of his company and to rip-off his customers. In the end, I asked the second company to return and perform the repair. They did an excellent job and charged about the same price as what Daka charged for the fluid alone and did all the work in half the time that Daka spent fumbling around.

They put it in and it would not start or work. They subcontracted it to someone who I had never seen. They did find out the issue and they got it working. The guy left the area very messy and we found that there was a leak after this. They found it was an elbow was too close to the ignition of the furnace and we called another company to get rid of the gas leak. We called them and left a message and Daka never got back with us. For the past plumbing work we used Felix and we trusted him and we found out that Felix was not there and that is why they had someone else do the work. The owner assured us that everything would be fine, and it did not turn out that way. Response to Daka Plumbing in regard to my review. We were never told by any employee of Daka Plumbing that there was a gas leak--I smelled an unusual odor and called my propane provider to come and investigate. He found that there was a leak emanating from an elbow very near the furnace that Daka's people had installed--not the gas company! We trust this company completely and asked them if they could fix the problem. They used a sensor device to find the leak. They came back the following day and modified the fitting. My husband DID call Daka immediately when we were told there was a leak, and left a rather pointed message that he wanted the owner to call him back--we never heard from him again! As far as us using this provider previously, we did, three times to be exact. We were pleased with the work, but we always dealt with one of Daka's plumbers-Felix, who was excellent. He was the one who came to our house and explained how the furnace would be installed, so we expected him to do the work. When I asked the owner why Felix wasn't doing the work, he said he no longer worked for him.

UPDATE 10-23-13 We got the Better Business Bureau involved and Daka didn't even follow up with them. They responded to their first inquiry, and we responded to that one. After that, Daka ignored several attempts for the BBB to reach them. They now consider the case closed and so do we. DO NOT USE THIS COMPANY. ORIGINAL STATEMENT: We called Daka Plumbing because there was an alarm going off regarding our septic pump. The service provider showed up two hours late and did not call. When he did show up, he explained that he got lost. That is understandable. We had our system pumped a few weeks before so we knew exactly where the two septic openings were. When we told Tom from Daka exactly where to dig, he did not listen to us and explained that he had to dig up my entire front walk to find "what's under there". After listening to my explanation that we know exactly where everything was, he continued to disregard our instructions. My front walk, along with all of my perennials were destroyed. When he did finally dig where we told him to, he immediately found exactly what he was looking for (after destroying my front walk). He then explained that our septic pump motor was burned out without doing more than looking at it. . He said he had to come back for further investigation/work. The second time he came, he was over an hour late, still with no phone call, and we made sure he had all of our contact information. Before digging the entire septic pump out we stopped him because he didn't seem to know what he was doing. We then called a wonderful company who showed up on time and looked at our lawn and front walk with horror. The first thing that the gentleman told us was that the quote that Daka gave us for the new pump was overpriced by 300%. The pump, plus the labor would have cost us over $4,000! We looked online and found this extremely overpriced septic pump to be exactly that. I can understand marking up prices, of course, but to this amount seemed to be excessive to the point of fraud. My husband immediately called Daka to tell them this and we were told by Violet, the woman who answers the phones at Daka, (these are her exact words, she was on speaker and I heard her say this) "If you like the internet more, why don't you go buy it there and install it yourself". My husband said thank you but no and we asked the professional from the other company to begin investigating the problem. Within ten minutes he found out exactly what the problem was. The person from Daka did not even do the most basic troubleshooting of our septic pump. There was nothing wrong with it but a loose wire connection! The total cost of the repair was $280, a far cry from the $4,000 that Daka assured us we had to pay for a fix. We then called Daka again and spoke to Violet, explaining exactly what had happened with the reputable company. Violet then explained to us that they would be sending us a bill for over $600 for the "work" they did, telling us that the man was here for over five hours. I was present the entire time and his total time on my property was two hours. I have work emails I sent from my home IP address during the entire time he was here for both visits and can prove in a court of law if I have to that I was there the entire time. Today, on September 19th, we received a bill for $675 that Daka is demanding we pay. We are happy to pay for the two hours the worker was here, but for no more time than that. They are now not answering our calls or returning our messages. If we do not hear from them within the next few days (and we will continue to call) we will be calling the Health Dept (the other company told us to do so, as this is possibly hazardous work they would have done) and we will be contacting the Better Business Bureau. I have never done anything like this in my life. I have never had to call any BBB or County department in my life and I have never written a bad review of any service we have had done to our home. This is an egregious misuse of power, time and money if we were foolish enough to let them work on our septic tank. DO NOT USE Daka PLUMBING! You might not be as lucky as us and stop them in time. My front walk is still destroyed and I have to go buy all new perennials and grass seed. The gentleman from the reputable company was nice enough to fill in all the holes the worker from Daka left in the front of our house, and smooth over the dirt as much as he could. DO NOT USE THIS COMPANY.

They were very prompt and I had no problems with their work. They were very efficient and easy to work with. No hassles! Their prices are also very reasonable.

I called and left a message. They called me right back and made an appointment right away. The man who came out knew immediately what was wrong and fixed the situation.

They were very nice, professional, offered some advice, overall very good performance, just think the price is a little high. Gone are the days when I thought $150.00 was high.

Do NOT hire Daka Plumbing! We needed our septic fields replaced, met with some septic companies, and went with Daka. Price-wise, they were a little less than the other guys, and we liked the owner. A very short time after the job was completed, there was a wet patch on our lawn right over the spot where Daka placed the new fields. When I first called the owner about it, he said "We ran out of room for enough fields there." We have an acre and a half; there was plenty of space for the fields. After researching, we learned that Daka used half the fields he should have, and no gravel underneath, which is standard; a must have. Then he made many excuses for the failure of the new septic system, and wanted to charge us almost the full price again to fix the installation. Do NOT hire Daka Plumbing!

Perfect............ I highly recommend. .

We were traveling when our daughter called to say the water at home had stopped running. We had the same problem the day before we left. My husband instructed her to locate the Pressure Relief Valve and gently tap it. (This was how he fixed it previously.) When that didn't work, I looked up Angie's List and gave her the number of DAKA Plumbing. While they didn't have a lot of reviews, the ones they had were all positive. They sent two techs who also tapped the valve and got the water running. They were here for 10 minutes and presented a $125 bill with the notation: Recommend PRV to be changed.and quot; No sooner did they leave when the water stopped again. They were unable to return for several hours. A tech came and in 20 minutes time replaced the problem valve. We arrived just as he was preparing the bill. (He called someone who told him what to charge.) We were charged $351.81 for this second visit. The only info on that bill is and quot;replaced PRV, cleaned check valve.and quot; The bill was actually $385 with a $50 credit applied. I asked the tech what the credit was for and while he was uncertain, he thought it was because of the first visit. Neither bill had any breakdown at all of the fees. I emailed DAKA. I told them I needed an explanation as to why the valve was not replaced initially as the first tech noted it was faulty. I also said that I wanted details as to what the specific costs were. They replied that the first tech was trying to and quot;save me the expenseand quot; of replacing the valve and that they charge $125 for one hour of service regardless of the actual length of the call. For the second service call, they said they did not have the pressure valve and needed to pick one up. DAKA stated that the Pressure valve cost $175 and that I was charged $150 for service, labor and time spent driving to and from the plumbing supply store. (NOTE: The second tech had the valve with him when he arrived. He never left to pick up anything. We live within 2 miles of Home Depot and the largest plumbing supply business in the county.) Since I looked up the price of these valves and they are in the $30 - $50 range, I requested the name of the store where this $175 valve was purchased. I also pointed out that the two service calls totalled 30 minutes cumulatively and if they needed to stop for this part along the way, it was a short drive here. I waited 3 days for a reply to my email asking where this $$$ valve was bought wherein I also stated that this was the first time I ever had a contractor fail to correct a problem in the first place and charge me for an additional service call. When I did not get a response, I sent the email a second time. Still nothing from them. DAKA Plumbing is one of the absolute worst contractors it has ever been my displeasure to deal with. I hope that by relaying my costly experience that others will reconsider contacting them.

They were very quick to respond to our initial call for a quote, and after quoting it out were able to get to work almost immediately (only delay was a slight one for weather, which none of us can control). The crew were sympathetic to our needs, including working to get one of our showers tied into the tank as early as possible in the process, so that we could slowly start to return to a normal life, while they continued to do the rest of the work. There was a minor hiccup in the process of putting the fence back together where they put it back together slightly wrong (they put the panels of pickets up in the wrong order, so the slope of the fence didn't match the slope of the ground) but when I pointed it out to them, they quickly corrected the mistake.

I called the company between 1:30 and 2 pm because I came home from work and the oil furnace wasn't working. I explained everything I had done, and the receptionist said she would make some calls and call me back and was going to try and get someone to me today. The gentleman came and had it fixed (clogged nozzle) by 5pm that same day. What a relief, it was getting cold out.

They came on time and came on short notice , accomodated my schedule did the work professionally and with reasonable price

Deda is the person who runs the company. He was very nice and helpful. He did a good job as well. He is a good guy. They came and serviced it once. It has been running very well since then. We once had an ice storm here and we lost power one night. So, I called Daka Plumbing and Heating and they had a guy on the other side of the Hudson River. The guy then came over at 1 o’clock in the morning with the generator. I told him that the generator blew up the bulbs. He was looking at it at 1:30 in the morning and it was cold and snowing outside. He was looking around to see what he could do to help us out. It turned out that the long wire from the generator which we had it hooked up inside so that you just have to plug it in was actually not wired properly by the other electrician. That is what caused the lights to blow in the garage and things like that. It was just a horror story. This guy cost me more money as well because he rewired the plug. It was about $400 to $500 for the air handler and everything else. I would use the services of Daka Plumbing and Heating in the future too.

They come immediately and don't keep me waiting. Everybody that I have interacted with has been very courteous.

Initial replacement (11/24/08) of tank and pipe was done in 5 hours; seemed reasonably proficient, although job could have been done in half the time if time actually spent working is counted. Biggest issue is heavy machinery was left in yard and trailer was left illegally and dangerously parked in street for the next 9 days causing much consternation to the neighbors; including call to the NY State Police. In addition, several large(2-3 foot) pieces of the old tank were left above ground during this time. The ground was not leveled at this time, and I was unable to replant an uprooted bush nor the displaced bird feeders. I did make multiple calls to the office and heard everything from "they'll be out tomorrow" to the "truck broke down" (2x). The bill was paid the day the tank was installed so there was no excuse for the finish of the "landscape" and to take the machinery away. As I write this, it is still unresolved, 12/3/08.