Glistening Cleaning Service

DO NOT HIRE THIS SERVICE. ALL THE BAD REVIEWS OUT THERE ARE TRUE. When I was interviewing the owner Carol I mentioned the bad reviews. Her response was the bad reviews were written by disgruntled former employees. And she has a 100% guarantee the customer will be happy with her service. This woman is unbelievably unprofessional and rude! She Was supposed to send a ‘team’ of professional cleaners and organizers. 2 showed one could barely speak English. Left in less than 3 hours Paid the $600 as agreed upon. I called numerous times to schedule their return to finish the deep clean as agreed upon. Owner is combative and argumentative and yelled over me every time I tried to speak. She said she speaks in an ‘authoritative’ manner. Then the date of their return I called in advance to confirm the day/time. I called and talked to Carol she said the cleaners were on their way. At this time it was 45 minutes after the time they were to be here. I called an hour and half after the appointment time. Carol barked at me saying they are on their way. I said they are almost 2 hours late. She yells that they will be at my house and hangs up. After 3 hours and still no show I called again. This time the owner told me her husband died and yelled that I am a terrible person for showing no empathy. The dates for the cleaners to return were made 3 to 4 weeks in advance. Why weren’t the cleaners schedule at the time of the dates were made.? As a result of this I requested a refund and she said I’m not going to get it. Because she has my money I tried one more time. After the 3rd time of no show I called and told Carol I will be forced to take her to Small Claims and she told me to go ahead and try it. I’m a disabled senior citizen and this has caused a great hardship.

Please use extreme caution with this company. There is constant turn-over with personnel as seen with employee complaints - their complaints are same I heard from multiple people that came to our house for cleaning and would not see them after again. Constant lying and delayed/missed cleanings due to turn-over also occur. The company does not screen employees as they swear they do. Also take caution that the company is not bonded as advertised and does not carry stated insurance that they portray to have on their website. I personally had theft occur by their employee and found out the hard way that what stated was false and nothing but window dressing to get the job. They start off good but soon thereafter the problems start. I wish the posts from this year were available in 2017 when I signed up for their cleaning services. All the negative comments are 1000% actual. I am now out few thousand in items and get nothing but lip service from the owner. Viable professional companies do not operate this way!