Northern Comfort Heating & Cooling

On May 17th we had Northern Comfort come to service our pool heater. We were quoted $99 to come out and $99 for diagnosis. The tech arrived and could not figure out the issue. He called Pentair tech support several times and still was unable to figure out the issue but raised the gas pressure even though that had never been an issue and nothing had changed since installation. In the end he spoke to a Pentair salesman that their company was familiar with who suggested turning a gas valve screw. It appeared to work and heater finally stayed lit. It was only after this I was told the bill was over $600. When asked what the additional $400 was for, i was told it was for "advanced" diagnostics. I guess the phone calls to Pentair? I was then told the initial diagnostic fee only covered 30 mins, and the additional time was $200 an hr. I was NOT told this before the appt and at no time did the tech tell me there was going to be an additional charge if he kept trying to figure out what was wrong. I ask to speak with the owner and was given a women on the phone who was very rude and told me never to contact the company again. I refused to pay the "advanced diagnostic " fee. Less then 24hrs later the pool heater overheated and shorted out the Stack Flue Sensor and stopped working. I have emailed the company several times and they have not responded. It now appears that their "fix" may have caused additional damage to the heater. I have been in contact with Pentair and they agree. I requested at a minimum a refund or that they return and fix the heater correctly. No response. Its very disappointing as they were recommended by a friend.

As a business owner, nothing is a fair price. It's an opportunity for businesses like these to fairly ADD to the bill to maximize their time for commercial repair. I have a gas furnace on a 20-foot roof and it stopped working one day. My thermostat read 60 degrees when it was supposed to be 70 degrees. I reached out to this business due to the "raving" reviews but if you are a business owner with a commercial property, their process is actually: 1. Have someone come out to the business ($99) 2. Run a basic diagnostic by walking around the furnace ($91) 3. Dall 1-800 the furnace's tech support to actually look inside the furnace ($250) 4. Identify the root cause was a 2-inch filter replacement ($198 in additional labor) 5. And then return the next day with QTY 2 2-inch filters that are $17 each (so $34+$99) So the bill for QTY 2 replacement filters is $832! The tech asked for my credit card after he explained the situation and removed my filters to keep the HVAC running. I asked him if I can see what I was paying, and he said the invoice will be emailed to me. Then I asked if I can see on his phone and challenged the charges, but he ignored me and took my credit card information down. So, I was pre-paying for the work to be done but did not happen yet. I felt blackmailed since he already removed my filters to keep the HVAC running. I have a mutual friend who is a retired HVAC professional and shared the invoice. All he did was laugh and shake his head. He called it the classic commercial business invoice. As the 1st two charges should've been valid and paid, the rest should NOT be prepaid because their terms were COD - All balances are due upon completion. They also should've expressed the upcoming charges if the filters needed to be replaced by them, but not remove them from the furnace by any means and not make the decision maker pre-pay a returned trip until the job was done. Overall, I should've just bought myself an extension ladder for $300 and called the furnace manufacturer's tech support. This experience just validates that.

I ordered a couple hours of plumbing work from Angie's list and ultimately learned I needed to replace the expansion tank for my underfloor heater. They were prompt and courteous.

He came within a few days of my calling. The owner himself showed up to do the work. (He supervised a few others by phone while he was at our house.) It took a few hours, but everything was fine with my system for the rest of the summer. He seemed intimately familiar with my equipment. With what I know now I'd have chosen him to install the original heater.

Didn't go particularly well. The serviceman was misleading.He tried to up-sell me by wanting to re-plumb the whole bathroom. He told me he couldn't reach the bloackage with a snake and needed to pull out walls and replace pipes. He ended up utilizing the snake to clear the blockage.

Agreed to price over phone. Phoned prior to arrival. Explained what would take place. Drained and removed old tank. Cleaned up after install. New tank has been in now for almost 4 months with no issues. Had company visit with 7 people taking showers and never ran out of hot water.

they were prompt, did an excellent job, and I would use them again.

Carl was outstanding. I really appreciated his quick response and fine service when our A/C broke on the hottest day of the year. I cannot remember the exact date of service but I can tell you he did a super job. Sorry Carl- I have been remiss in not submitting a prompt review. You were truly outstanding!

The job shoddily done. He left a whole in my cement wall. He came back and filled the whole with foam, but I still need a mason to concrete the hole. He didn't take the old wires out in the basement and I had to get them all out.

Great job, answered all my questions.

I didn't spend more than what I paid for with the big deal purchase for Northern Comfort Heating and Cooling.

Please see above. Now the best customer service.

Our experience with them has always been very good. We have used them a couple of times. They are prompt. They were just very nice people.

Great job, Northern Comfort went above and beyond to make our house up to date with energy efficient furnace and hot water heater.

very happy with these guys and are using again.

The price varies, but they are reasonable.

Carl, the owner was on time and courteous. He gave a thorough check and cleaning.

Carl did an excellent job, above and beyond, and had expected.

Carl called to let me know he was on his way. He was very pleasant and efficient.

Carl was right on time, covered his shoes to protect the carpet, polite, and knowledgeable.

Very well.Checked the heating units and humidifier offled advice to imp operations.Maor suggestions on water heater great overall service will use again.

They came out later in the evening to help us out b/c we had no heat and 5 cold kids. We also just moved into the house so had no idea about the heating system. They fixed the problem very quickly, gave us tutorials on the heating systems in the house, answered ALL our questions and were really nice about everything. I would HIGHLY, HIGHLY recommend them. And we are warm! Thank you!

I don't remember how much I spent. The work turned out great. The unit is working well. I called and asked a question once and he called me right back within ten minutes. I needed help with my taxes to fill out the form for the furnace energy. This is the first time I had them out. I will use their services again in the future.

Woke up to find water in my basement. I left a VMM and had a return call in minutes. Carl was at my house in 30 minutes and knew exactly what/where the problem was. He fixed my immediate problem ( pipe that was plugged) and gave me recommendations for long term solutions to existing system.I even got tips on how to trim the tree that was starting to affect the airflow to the compressor! He offered to me the discount for the first visit before I mentioned it. As a single homeowner, having this kind of service is priceless. Highly recommend

After a week's vacation, I returned home last night to find that my furnace had quit working and the temp in my house was 47 degrees. I had someone looking after the house while I was gone, so the furnace apparently quit working the day before I arrived home. (But when I got here, my kitty was shivering!) Fortunately, I have a wood stove and was able to heat the house last night and this morning with that. I called Northern at 10:30 this morning. Raub showed up at 1:00 p.m.-exactly when I was told he would. He was courteous, friendly, and knowledgeable. He examined the furnace and told me everything he was doing and why. He also gave me some invaluable advice about furnace care and maintenance. When he left, the furnace was running as it should, and I feel I have made a friend.