Rochester Linoleum & Carpet One

As you can see from the job description above if this is how you want to interact with a contractor then make your own judgment.

Not good yet. We started the process 3 months ago and PAID IN FULL- unfortunately, mistake #1. There was a defect in the carpet so they just quickly installed it. Now we have been living in a mess with our furniture moved around for 3 months. No one has called us back when they were supposed to, and no one knows what's going on. The carpet is now in stock finally, and they have no one to install it, although it was supposed to be installed on Monday because we picked an alternate carpet if our first choice that WE ALREADY PAID FOR was not in. We have now been waiting for the General Manager to call us back for 2 days. Not surprised he hasn't. As long as we have paid them, they don't care what happens. It is up to you who you use to put carpet in, however, we have been explaining to our guests why our house is in disarray and we have family in this weekend- the carpet was supposed to be done this week. It is an embarrassment for us and the company should be embarrassed based on how many people we had to tell, based on they wondering what happened with our house. Lesson learned- DO NOT PAY IN FULL UNTIL THE JOB IS COMPLETE. Let's see if this post affects the way our carpet will be installed if it ever does...