Residential and commercial plumbing, heating, air conditioning, faucets, bath tubs, showers, sinks, toilets, bathroom remodeling, water heaters, water softeners & water filtration.
Description of Work: They did a maintenance check on my furnace for the upcoming winter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
David J.
04/2017
5.0
heating & air conditioning/hvac
+ -1 more
It went find. They dealt with the tenant amicably. No complaints from them so that keeps me happy.
Description of Work: Ductwork and new air vents
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,500
Richard W.
10/2016
5.0
heating & air conditioning/hvac
+ -1 more
Great, technicians were on time and very courteous
Description of Work: New furnace and brand new central air
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JoAnn D.
10/2016
5.0
heating & air conditioning/hvac
+ -1 more
Chose Petcosky & Sons based on great reviews on Angie's List. I was not disappointed. Chris was friendly, prompt and knowledgeable. I am having him come back next month for maintenance on the second floor furnace and I am asking for Chris. I paid $155 for the service call and parts.
Description of Work: I didn't have heat. Needed someone to come as quickly as possible to check the gas furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$155
Roberta P.
04/2016
2.0
plumbing, water heater repair, water softeners
+ 1 more
It didn't go! They are WAY over priced!! I'll never call them again!
Description of Work: The provider gave me an estimate for installing a tankless electric water heater which I had already purchased. They wanted $2000 just to install the tankless electric water heater. I felt this was WAY over priced purposely because he didn't want to do the job. There was plenty of room in my electric service for it and the present water heater was only about 12 feet from the electric service box.
Rating Category
Rating out of 5
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$2,000
Bonnie H.
10/2015
5.0
plumbing, home remodeling
+ 0 more
All of the items I requested were inspected and a plan was explained to me before the work was started. The plumber worked methodically and steadily until all was completed. He showed me everything that he had done and explained how to care for the piping and outdoor faucet so that it would not freeze over the winter. He cleaned up and left no trace of work having been done
Description of Work: Replaced kitchen sink faucet. Replaced outdoor water faucet, piping to cellar and shutoff handle. Replaced the on/off control for water to washing machine.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$652.86
Melissa H.
10/2015
4.0
plumbing
+ -1 more
I had called and scheduled a service call for 1. a leaky faucet in bathroom 2. changing shower knob As soon as plumber arrived I showed him the shower knob/valve that i had bought and wanted replaced. He said the service paperwork had just said that it was a shower knob not the whole valve that needed to be replaced. He said it was a much bigger job than the paper work indicated and would take 3 to 4 hours. Also said that since I had bought my own knob and valve that they would not guarantee the work if the shower started leaking. And he said this would be $105/ hour and involve buying another $75 part from them. I had been told none of this over the phone. At this point, I said I was not sure I wanted to do all shower knob project as no one had explained the time and cost involved. I asked if he could just fix the leaky faucet. He looked at the faucet and asked if I had the "paper work" for the faucet. Given that I bought this house 10 years ago and the faucet was installed by previous owners, i had no paperwork. He said that they don't normally carry the part for this brand. He said he was going to have to take a picture of the faucet and go back to the office to look up the paper work and order the part. I asked why someone had just not asked me what the make of the faucet was over the phone or asked me to send them a picture. He said this had nothing to do with him but maybe that would have been a good idea. At this point, I called the office and asked to speak to an owner. I spoke with Justin who was pleasant. Regarding the leaky faucet, he told me they don't necessarily ask people more questions or ask people to send pictures because they have some older clients that wouldn't know. Although frankly, I told him this would have saved me a lot of time and money. Regarding the shower knob he told me it was my fault because I had not mentioned that the shower valve too had to be replaced. Keep in mind that no one asked me if it was just the knob or also the valve. He did say he would talk to the women who answer the phone and he said I would not be charged for this service call. After getting off the phone with him, the service technician was able to fix the leaky faucet after all (he found the part after telling me he didn't have it) and for a simple leaky faucet and an entire wasted morning I was charged $179 which seemed high. Also, did not seem in line with Justin telling me I was not going to be charged a service call. But frankly I paid it just to have the entire unpleasant episode over
Description of Work: Fix a leaky faucet in the bathroom.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$179
Response from Petcosky & Sons Plumbing Heating & A/C Inc
I did receive this complaint from the customer in regards to the miscommunication as addressed in the customer’s reviews. We would like to address our opinion on the issues below: The customers 1st complaint was based on our office staff needing to ask more questions as outlined in her complaint. Our call center takes up to 100 calls a day which makes diagnosing every issue very difficult over the phone hence why we send technicians to diagnose this issue. The customer advised me that she was a physician and she needs to ask questions in order to diagnose the patient. She stated we should be doing as well. There was a miscommunication between a shower “knob” and shower “valve” which was a mistake on both the customer and Petcosky and Sons. I told her I would work further with our dispatchers to hopefully prevent an issue like this in the future. The accusation that I pointed complete blame or told her it was her fault is completely false. I simply said it was a miscommunication between both parties. The customers 2nd complaint was in regards to not having the proper part for the faucet repair. I told her there are thousands of different parts and manufactures of equipment and sometimes we do not carry an exact part for a certain brand of faucet. She also said we should have our customers take a picture of the faucet and send the pictures in so we can have the part prior. I did tell her the reason why we don’t have customer’s take pictures is because sometimes they are elderly, or they send a picture of the wrong part. Luckily the technician did have the part on his service van and was able to complete the repair. In closing, the customer advised me numerous times she was so upset because she is a very busy person (which we can understand) and we have wasted her time even though we did repair the faucet. So with the customer’s dissatisfaction I told her I would credit the service call and repair. The tech still did charge her as written in her complaint. She since has been issued a complete refund. The refund check was mailed on 10/16/2015. The customer was still dissatisfied even after I informed her I would give her a complete refund. We are also very confused because the person that wrote this review was not the customer where this situation happened. In fact we do not even service the Ithaca, NY area. Sincerely, Justin Petcosky Co-Owner
Melissa A.
10/2015
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
The associate was on time and polite. He was thorough and kind. They will be coming back to give a more detailed estimate. There was no pressure.
Description of Work: Provided an estimate for splitting our heating and cooling system on to two thermostats
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cecilia N.
09/2015
2.0
heating & air conditioning/hvac, plumbing, water heater repair
+ 1 more
I had made it very clear to this provider that efficiency was of utmost importance. HE OBVIOUSLY DID NOT CONSIDER THE CUSTOMER'S CONCERN .Furhermore, they positioned the unit with the gauges and controls facing the side wall with very little space to view or service the boiler.. Then when tested, the radiator in my bathroom (the first in the piping configuration) was getting very little heat. The technician acted annoyed and kept making lame excuses ie that it simply could never work due to the nature of steam heat. I saw that they had reconfigured the piping at the boiler and had caused the flaw in the steam distribution. I did not spend he winter there, but I saw that my husband had to contact them. I know they failed to properly install my steam system and I am totally dissatisfied.. My moher fell ill and i have been away since Dec. I dont believe i will be able to endure the problems that Petcosky created in my formerly magnifcent steam heat system. They also installed a hot water heater that is substandard in that on the lowest temp setting it is scalding. You cant turn it down because it has a primitive thermostat ie on or off.
Description of Work: Installed a new steam boiler to replace our 25+ year old boiler. They promised it met the highest efficiency ratings that would qualify for the NYSEG rebate. I worked hard to submit the forms with the product numbers etc, for the rebate. Then after installation I was told by the utility that the boiler did not meet the efficiency standards. Petcosky gave us the promised rebate because it was their "mistake" But this boiler will cost us more to operate every year henceforh.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$9,000
Response from Petcosky & Sons Plumbing Heating & A/C Inc
Petcosky and Sons would like to respond to the following review based on the comments below: System efficiency issue: When sizing the system for the house, we didn’t realize when we had to upsize the boiler due to a heat loss calculation. Different capacities of boilers are available, and the boiler sized for this location did not meet 82% Efficiency by 1.1%. 1.1% difference in the life of the boiler is negligible along with the cost of operation. Petcosky and Sons did believe the boiler would meet the 82% requirement for the NYSEG rebate. After finding out the boiler size missed by 1.1%, Petcosky and Sons gave the rebate back to the customer that they would have received from NYSEG. Based on the customers concern with the efficiency, Petcosky and Sons quoted the best applicable option taking the customers concern into consideration (There is no such thing as a 90% efficient Steam Boiler). Boiler position: The boiler was properly positioned based on the way the existing piping orientation and does not create any problems for future servicing. Bathroom radiator not heating properly: The piping to the radiator was not pitched properly which was causing issues. We advised the customer of the issue and it was related to existing piping which was not part of the original quote. As of this date we have never heard anything from the customer regarding this matter. Piping reconfiguration: Reconfiguration of piping was due to the new boilers manufacture specification that Petcosky and Sons strictly follows on EVERY install. Water heater: The water heater installed was a standard Bradford White current production model and not considered primitive. The gas valve used by Bradford White (which is a MAJOR manufacture of hot water heaters) is a standard gas valve. Petcosky and Sons installs up to 500 Bradford White hot water heaters a year and we have never received a complaint from any other customer in regards installing primitive hot water heaters. In closing, we value our customer’s feedback when justified. In this instance we wish a further phone call would have been made to Petcosky and Sons so we could address the concerns promptly. Sincerely, Jeff Oliver Operations Manager
J Louis P.
07/2015
5.0
plumbing
+ -1 more
it went well, I am spoiled and need my shower daily or more often
Description of Work: replace gas water heater
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Response from Petcosky & Sons Plumbing Heating & A/C Inc
Mr. [member name removed], Thank you for taking the time to review our company. We appreciate your review and look forward to assisting you again in any of your service needs.
David W.
01/2015
5.0
plumbing
+ -1 more
The service people were always courteous and punctual. In all cases, the work was performed well and on time. Petcoskey's people were knowledgable and friendly
Description of Work: We have had Petcoskey's do several jobs for us: installing and maintaining a whole-house air conditioning system, installing a heater for our pool, replacing a leaking water heater with a tankless system, replacing a kitchen faucet with a touchless faucet and sensor system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
cathy N.
12/2014
5.0
plumbing
+ -1 more
I had called the night before, being I noticed my water heater was leaking, had a small puddle, the person who was on call, did call back right away, and assured me it could wait till morning which he said he would tell the office what I needed and the next morning I received a call first thing in the morning, and they came right out , and it took him about 2hrs to finish the job as the tank had to be emptied, he answered all my questions that I had, I would call them again.
Description of Work: had water heater replaced
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$940
Marlo R.
09/2014
5.0
heating & air conditioning/hvac
+ -1 more
It was a real good service. It was real prompt, and it was a good experience working with them. They are professional and have good attitude. They are problem listener and are able to intelligently answer questions if you have any question or concerns.
Description of Work: Petcosky & Sons Plumbing Heating & A/C repaired my furnace for me. The circuit board burned out and they repaired it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Adrienne M.
08/2014
5.0
plumbing, water heater repair
+ 0 more
I had a toilet leaking from the base of the tank. The toilet was a discontinued model and the cost of attaining the part and labor charge for repair would have been $240. I did think THAT was a little expensive, but they gave me an alternative to install a new toilet, with the price of the toilet and labor included, for a total of $395 (before $25 coupon for new customers). It didn't seem like much more to just have them install a new toilet and to avoid future problems with a discontinued toilet model, so I had them install a new toilet instead of repairing the old one. They had already spent a couple of hours diagnosing the issue with my problem toilet and searching for parts - They did not charge me for all of that time on TOP of installing a new toilet. They just charged me for the price of installing a new toilet without counting the cost for all the time they spent trying to fix the old toilet. I was very grateful for that, and the price was extremely reasonable. Their receptionist, Kathy, was extremely courteous. She even called me earlier in the week to offer to push up the appointment if I was available. Did a great job of keeping in contact. The plumber was very nice - we talked the entire time and he even gave me some advice about my hot water heater. Had good attention to detail - picked up after himself, and even wiped down the brand new toilet to make it gleam after installation. I would highly recommend them to anyone looking for a plumber in the future. I plan to use them again for future calls.
Description of Work: Came to repair toilet leak in existing toilet, then ended up replacing toilet at a reasonable price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$370
Patricia D.
07/2014
5.0
heating & air conditioning/hvac
+ -1 more
They were responsive, courteous and punctual.
Description of Work: I got a quote for an air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
$12,000
Jared S.
06/2014
5.0
plumbing
+ -1 more
They were quick and fast, both in setting something up, giving an estimate, and then performing the work.
Description of Work: Installed a new exhaust pipe for the dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Petcosky & Sons Plumbing Heating & A/C Inc
[member name removed], Thank you for taking the time to file a review on behalf of Petcosky & Sons. It was our pleasure to work with you and fulfilling your needs at your house.
Carmen M.
06/2014
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
They're very good. They're reliable, knowledgeable and punctual. There have been no issues. They're not cheap. They charge 100 and something for air conditioning and 100 and something for the furnace.
Description of Work: I usually have Petcosky & Sons Plumbing Heating & A/C clean my furnace and air-conditioning.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Petcosky & Sons Plumbing Heating & A/C Inc
Dear [removed member name], Thank you for taking the time to submit a review on behalf of Petcosky & Sons. We appreciate your loyalty to allow us to keep on servicing your equipment.
Caroline B.
04/2014
5.0
heating & air conditioning/hvac
+ -1 more
Petcosky and sons came to check all of my heating needs and make sure the furnace was hooked up correctly. After an extremely rotten experience with Auchinachie. Petcosky gave me piece of mind the owner Mike Petcosky came to my home and didnt charge me , and he also had a technician who came in another vehicle ! Petcosky showed me They care for their customer and safety of you and your home.. That's a company I respect !
Description of Work: I had an excellent experience with Petcosky ! I contacted Petcosky after I had a disaster with Auchinachie. Petcosky took the time to find out everything - they listened to me and were very friendly. What impressed my the most was that the owner Mike Petcosky came out to my house- no charge. Any company that has the owner involved and knows what his priorities are, like Mike Petcosky.. I will always be a proud customer of Petcosky- they gain a loyal customer that day. Auchinachie customer service is rotten, as I got yelled at by sales people and other VP of the company. They raised their price after they gave me a signed contract and a verbal contract. They do a number on older and elderly people. The owner of the company never called me back and I was told when I called to speak with him, he was getting on a plane and would not call me back. PLEASE save your self from hassles and USE Petcosky and Sons.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Andy C.
01/2014
5.0
plumbing
+ -1 more
Removed 4' section of straight gas pipe. Reinstalled with new T fitting and shut off valve to new gas fireplace. Very cramped space to work in. In & out in 2 hours. Very careful to clean up. Ensured I knew what was accomplished.
Description of Work: I used PETCOSKY AND SONS PLUMBING HEATING AND A/C INC.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
James G.
01/2014
5.0
plumbing
+ -1 more
The workers were thorough, friendly and cleand up after themselves. I definitely will use them again.
Description of Work: They attended to both plumbing and heating issues.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charles K.
11/2013
5.0
plumbing
+ -1 more
The dryer vent had come loose and the air was coming back into the house. He had to move the washer out of the way to get at the dryer and then work on the outside of the house where the vent came out. He was quick and very efficient and checked everything out before he left. The response time was very quick. We called late yesterday afternoon and he came out early this morning to fix it. We were very pleased with the response time and cost..
Description of Work: Repaired and reconnected clothes dryer connection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Mary Ann C.
11/2013
5.0
plumbing
+ -1 more
They stabilized the plumbing after some washer pipes burst and then came back to repair the damage and replace some shut off valves. The plumber was experienced, very capable, professional, courteous and neat. Everything Petcosky does is done well. | |In fact, I will call them again this week to have them work on my kitchen faucet.
Description of Work: I used PETCOSKY AND SONS PLUMBING HEATING AND A/C INC
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$1,100
Dennis H.
08/2013
5.0
heating & air conditioning/hvac
+ -1 more
They were just out of this world! They were wonderful. It was super hot out and nobody complained. They went above and beyond. They accomodated us; they worked dilligently to make sure we were happy and satisfied. They were professional and honest. I would recommend them to anyone!
Description of Work: They installed two through the wall A/C / heating units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Margaret C.
07/2013
5.0
heating & air conditioning/hvac
+ -1 more
I called Petcosky & Sons Plumbing Heating & A/C Inc on a weekend and they charged extra for that but they were very upfront about that. They came, they did very good work, they were familiar with my type of heating system, and had a number of years of experience. They seem to be very customer service oriented in that respect. Their price was not unreasonable at all. When I described what was going on to the serviceman he knew where to look and diagnosed the issue immediately. I would definitely go back to Petcosky & Sons Plumbing Heating & A/C Inc.
Description of Work: Petcosky & Sons Plumbing Heating & A/C Inc replaced a burnt out part on my heating system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
J Louis P.
07/2013
4.0
water heater repair
+ -1 more
They come when they say they will, nothing unusual happened. They were a bit over market price. They sort of left things as they were.
Description of Work: They replaced the water heater after a leak.
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Service Categories
Plumbing,
Heating and Air Conditioning,
Water Heaters,
Kitchen and Bath Remodeling,
Air Duct Cleaning,
Wells and Pumps,
Water Filtration and Softening
FAQ
Petcosky & Sons Plumbing Heating & A/C Inc is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
Petcosky & Sons Plumbing Heating & A/C Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Petcosky & Sons Plumbing Heating & A/C Inc does not offer free project estimates.
Petcosky & Sons Plumbing Heating & A/C Inc offers the following services: Residential and commercial plumbing, heating, air conditioning, faucets, bath tubs, showers, sinks, toilets, bathroom remodeling, water heaters, water softeners & water filtration.