BIG PROBLEMS. DO NOT USE SUNRUN!! One of the conditions we had for the installation was that, if we needed roof repairs, there would be no cost to us if they needed to be removed. Their salesman said it would not be an issue. This is one of the first concerns that anyone would have, should they want to go solar. We shook hands and signed the agreement. It turns out we need roof repairs. When we contacted Sunrun, they told us that removal of the panels was not in our signed agreement, and that IT WOULD COST OVER $7,000 TO REMOVE THEM FOR ROOF REPAIRS. Since we got the estimate (from an outsourced company) about the removal (Sunrun doesn't remove the panels, they give it to someone else), we have tried to contact them about it. E-mails and phone calls to the sales rep have gone unanswered. Certified mail to their corporate headquarters has been ignored. Sounds as though they were willing to tell us anything to sell us their contract, and then they conveniently disappear when there's an issue. NEVER AGAIN. DON'T GO WITH SUNRUN!!
Description of Work: SUNRUN of Valley Cottage (also of Hauppauge, Long Island) said that they would provide solar panels on our roof. After a lengthy inspection and permit process, the panels were installed and activated about ten months or so later.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
$7,097
florence R.
07/2015
5.0
solar panels
+ -1 more
.
Description of Work: They are putting solar panels on my roof.
Rating Category
Rating out of 5
Yes, I recommend this pro
Contact information
711 Executive Blvd Suite G, Valley Cottage, NY 10989
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Service Categories
Solar Panels
FAQ
Sunrun Inc is currently rated 3.7 overall out of 5.
No, Sunrun Inc does not offer free project estimates.
No, Sunrun Inc does not offer eco-friendly accreditations.
No, Sunrun Inc does not offer a senior discount.
No, Sunrun Inc does not offer emergency services.
No, Sunrun Inc does not offer warranties.
Contact information
711 Executive Blvd Suite G, Valley Cottage, NY 10989