Optimum -Cable Vison Co

Well for the internet itself is needs to be faster, well sometimes I have to switch off the whole equipment so that it reboot and that is annoying, It could be faster, it's a slow moving before it starts.

No matter what I call about, they blame the issue of complaint on something other than optimum and always try to sell me more service as if I am not already paying too much. This time they claim to have a special services team for which I would pay an extra few hundred dollars to get this working, mine you I am already paying for internet and they told me there would be no guarantee or refund if they can't fix it. TERRIBLE SERVICE! Gets worse every few months. Now I just got an email that if I don't sign in to my optimum email for three months, they will delete the whole account. Why? It is as if they work and being annoying and of NO service. DOn't know that VIOS would be any better but ready to try.

We had issues from the very start. Had monthly service for about 8 mos now. It is inconsistent in quality with the occasional day of very exceptional service. For the most part however, every time we wanted to use the internet we had difficulty with speed or connectivity in general. At first, they said it was a physical issue with the area which they were in the process of fixing. They gave us a reimbursement for some of the time which we had nearly no service, but it didn't hardly cover the time realistically. The problem was not fixed and they eventually sent a tech out. This did not fix the problem either and they said they would follow up with me, setting up a phone appointment. I waited and waited and they never called! I am so dissatisfied that I have moved to a new internet and phone provider without these issues. Also, they said it was our responsibility to get adapters so that we would be able to stream internet content at a reasonable pace on our non-5G compatible devices. Our online movie streaming service was rendered useless due to this. One of our devices was only one year old, and another device was apparently problematic due to its BRAND! (And it was a very prominent brand too).

They are the only service available in my area. I've been using them for over two years now. I can't stand them. The entire service is lousy, their packaging is lousy. They customer service is lousy...everything about them. Their rates are astronomical; when you compare them to other programs for what you are getting once your yearly package with them expires everything balloons almost double from what the yearly rate is. They hassle you into being able to sign up something comparable. It is not worth getting into an argument with them over the phone and unfortunately where I live I have no other options other than satellite service and that leads me to an issue with my internet service.

I do not like their services. The TV always has a problem and they keep sending people and one person is more incompetent the other. They keep blaming the previous technician for making it worse. This has gone about 5 or 6 times. They cannot get it right. The smart TV stopped working and they told me it was because we moved it far away from the router. Yet there are others that are far away but still receive the signal. They are pretty expensive. They always come out and they are very pleasant. They show up on time. They are also bright and professional.

I get disconnected sometimes and I don't know why. I put the price over quality at this point. I will deal with their imperfections to save money.

They are OK it's satisfactory. If they are a storm they do pretty good and it's not a big of an issue like in the past. They fixed all the cable wire in a timely manner.

I am not happy with them but I cannot switch because I would have to switch my internet and everything. They are very expensive, and they are not good. You are paying for things that you don't use and you don't have options to get out. Hopefully now that companies are selling their service over the internet, people may leave them. They do provide service when you call them, it is just that they could care less. They are decent about keeping their appointment, they are just last minute, if they give you a window, they will come during the last 5 minutes of the window. They don't always send the best guy for what they think is a standard job. We have had to change their equipment a couple of times. All their equipment is middle of the road.

went well. could not ask for a better person to come. there's not a thing he didn't fix. if all of the employees are like him, they will be in service for a long time.

Well the first year was great, I was only paying 84.00 per month for both cable and internet. After the 12 months was up, my bill jumped to 130.00, for the same exact service. The first time I called to ask if there was a way to reduce my bill the rep simply told me that there was nothing they could do for me at that time. So I started shopping around, but the location of my residence limits me on what services are available to me, so my options were minimal. So I gave them a call back and the second rep was much more helpful, he lowered my payments to 116.00, and he threw in free access to showtime, encore and starz programming. So I decided to stay with optimum, but if I had more choices available I would definitely try to switch, not because the service is bad but just for the simple act of saving money.

They were prompt, responsive and polite. They had to return to address our needs and it was completed in a professional manner.

It's always there when you want to watch television and you can do adjustments when you are at work or late at night. We have been using them for years. We enjoy their service and we like them. Browsing from the internet is quick. We have good selections of channels to choose from.

They're the worst and they're horrible because, from time to time, I will go and pick up the phone and it's dead. There's no dial tone then I noticed that the phone didn't ring all day which is not normal so, I get on my cellphone and I have to call them. You have to listen to a series of menus and none of which can help you. You just have to hit 1, tell that person your problem and then they connect you to where you should be but they never tell you what the problem is. They just say, "We'll see if we can fix it from here." So I give them my cellphone number to call me back when the problem is solved and they'll call back and just tell you, "Oh well, why don't you check your modem and why don't you reboot." And I said, "Look, I'm not a technician okay? And if I had a choice, I don't want a dish on my house." I don't like them and I'm not the only one. I don't think they do a very good job at all for the money that I pay every month and I'm not happy with them. The internet is slow that it's almost like a dial-up service then they come in with their little testers and they say, "Oh no, your speed is fine." And I'm like, "Oh c'mon." I know a little bit about computers but I've worked on them long enough and their service is terrible. With the cable, I get the channels that I want to see so there's no problem there but if I had a choice, I would not use them.

It's okay. It's fine. It is very good. I would say the price is competitive.

Good service. Even though they somehow force you to sign a contract for one or two years. Nothing out of ordinary, if you do not want a contract , they request more , which is understandable because it's the nature of the business.

I have been using them for about 28 years. It cost to much. The phone service is good and the TV is okay. Their people are very good, if I have a problem, I can call and the people are well informed. Rarely do I have a problem. The service is good. I will continue to use them because I am stuck with them.

They come through Cable Vision. We have call waiting but we don't use it. The internet service is pretty fast. We have pretty good selection of channels. I'm waiting a tech guy to come because the TV hasn't been working for 2 days. It probably has to do with the weather. But before that, there were no problems to speak of. The customer service has been very helpful in trying to get someone out quickly. In fact, they were gonna do it the other day but I couldn't make that.

I probably have everything they offer other than Pornography because at my age, I am not interested. The internet service is pretty good. I have had some problems. When we were doing the generator in the house, we had to shut electricity for a while and when we put the electricity back on, everything worked but my telephone. We couldn't figure out why, we called them up and they had a service man here on a Sunday and the whole thing was a matter of just resetting my modem. He came; he showed me how to do it, so in case we lose the phone again, I know what to do. They followed up but they charge for a service call. In one DVR, I can record ten things at once and in the other one; I can record up to two things at once. For the landline, I have caller ID, call waiting, I have a fax machine hooked up to it and everything works fine. I am paying for three different lines which is why my price so high. I pay for the highest speed for the internet, so I pay for that too which is also my price. I use phones and internet for my business so that is important for me. They are good but if I had negotiated a bit more, I could have got a better price. The quality of service is excellent. Where my house is located, about seventy blocks from me, is the Cable Vision office, so if I have problem with one of my cable boxes, I unplug it, take it up there and they give me a new box. They don't give you a specific time for a service call, they say anytime between eleven and two and they could arrive at eleven, or at two, or any time in between but they show up when they say they are going to. Every time I have had a service person here, he has been very professional.

First issue was being forced by Gables and 1000 Jefferson into only having Cablevision as my provider. No other provider is allowed into the building which reeks of monopoly and collusion. but this simple review is for the service itself. Installation was fine even though it was delayed a couple times due to scheduling issues on their end. biggest complaint was the service itself. Completely dated guide and interface. Looked more like Atari pong than a 2013 cable service. Internet was constantly on/off so streaming of live content was not possible as the wifi wasn't reliable. The customer service reps at the Union City office were great though when I went to close out the account. I wish the entire experience was as good as the last 10 minutes I was their customer. That said, if it at all possible, I would avoid using Cablevision/Optimum.

Their price constantly changes. My one big complaint with them is that their customers that are true loyal customers never get the breaks. They always have the discounts for new customers. Their internet service is fast. They have a pretty good selection of TV shows to watch if you want to pay for it.

Hi, my name is Joshua S and I will be assisting you today. Joshua S: That is an excellent question. I am happy to help. Chris B: Why are you sending me dirty used equipment! Joshua S: Our equipment cycles through subscribers. If you return equipment, it will go to someone else as long as it works correctly. Joshua S: Did you have any other questions for me? Chris B: You sent me a modem that i did not request! Stating me existing modem is too old and slow. The replacement is used and dirty! Joshua S: When you say that the modem is dirty, do you mean that it is physically dirty and needs to be cleaned? Joshua S: Also, are you using the modem we sent you right now? Chris B: I dont ever deal with used electronics or anything else and if you thats how you want to do business the it will not be with me!!!! Chris B: Yes Joshua S: Alright. If you do not want the modem we sent you, you can always buy your own. Chris Berry: WHAT!!! Joshua S: We give you a modem for free with your Optimum Online service. You always have the option to buy your own modem. I do not particularly recommend it, since we give you one for free. However, you do have that option if you would like. Chris Berry: So I pay almost $200 per month and this is the service I get? Chris Berry: SEND ME A NEW MODEM! Joshua S: You can always swap your modem at the local Optimum Store. Your local Optimum Store is located at 3710 Main Street, Bridgeport, CT, 06606. Their hours are Monday-Friday: 8:30AM-6PM and Saturday: 8AM-5PM. Chris Berry: why should I have to waste my time and stand in line! Especially when I'm giving you almost $200 per month? Chris Berry: SEND ME A NEW MODEM! Joshua S: Please allow me a few moments while I see if I can do this for you. : I was advised that I cannot ship you another modem. You need to go to the local Optimum Store to swap your modem if you want a new modem. Otherwise, you may be charged an additional service. Joshua S: Is there anything else that I can help you with today, Chris? Chris Berry: im going to send you a picture of the junk you sent me! Joshua S: Again, you would need to swap that modem at the local Optimum Store if you want new equipment. File attachment upload has started. The file DIRTY_OPTIMUM_MODEM.JPG (777.17KB) was received. Joshua S: Alright. I still cannot send you a new modem. You will need to go to the local Optimum Store if you want to swap your modem. Chris B: You really want me to send this picture to my Senator and the Connecticut Post stating that I can either and quot;Buy my ownand quot; or except Optimums dirty trash!?! Joshua S: Again, you can swap your modem if you want to. You can swap your modem at the Optimum Store. Chris Berry: SEND ME A NEW MODEM! Joshua S: Again, I cannot send you a new modem. You can swap your modem at the Optimum Store. Chris B: Since I have received my replacement modem the voice quality of my calls is not as good as it used to be. Would you please send an engineer to my home to check this out for me. Joshua S: I would advise calling in to troubleshoot the issue you say you are having with your Optimum Voice service. That would give the technician the ability to troubleshoot more effectively. The telephone number is 1-203-336-2225. We are open 24 hours a day, 7 days a week. Chris Berry: Why cant I place a service call with you? Chris Berry: Why dont you call the # Chris Berry: i am the customer Joshua S: I cannot call you. Chris Berry: you work for optimum and i want service so place the call Joshua S: Again, I cannot call you. If you would like me to setup a technician to come to your home without doing any troubleshooting, there will be a $39.95 charge. I can set that up for you if you would like. Chris Berry: did you see the picture of the modem? Chris Berry: would you except dirt crap like that in your home? Chris Berry: now lets trouble shoot Chris Berry: the trouble is your dirty crap! Joshua S: Again, you can swap your modem at the Optimum Store. Joshua S: Thank you for chatting with us. Have a great evening, Chris. Joshua S has disconnected. You can search for an answer while you wait Rob B.: Just allow me a moment to review the chat log for you, I would be happy to help out. Rob B.: Mr Berry, thank you for bringing that chat to my attention, I can definitely see why you would be frustrated with our customer service. Chris Berry: I have been a customer since 1999! I have never been late with a single payment and now you are sending me DIRTY USED EQUIPMENT!!!! Take care of this or the account is closed! Rob B.: I can definitely understand that. We are being proactive with sending out new updated modems to our customers, but you should not receive one of that quality. Chris Berry: DONT TELL ME TO GO TO A OPTIMUM STORE!!! Rob B.: I actually brought this chat to the attention of my direct supervisor, as I am very upset with what I just read myself. File attachment upload has started. The file DIRTY_OPTIMUM_MODEM.JPG (777.17KB) was received. Chris Berry: SEND ME A NEW MODEM!!!! Rob B.: I was also advised through our online technical support we would be able to direct ship a modem without a need to go to the Optimum store, but to do that I am going to need to transfer you to that department. Chris Berry: Just send me a new modem! i SHOULD NOT HAVE TO BE TRANSFERRED i SHOULD JUST SEE IT IN THE MAIL! Chris Berry: AGAIN!!! Take care of this or the account is closed!!!! Rob B.: Alright, if you would just allow me a moment, I definitely understand your concern. Would alright if I just take a moment to get this resolved for you? Chris Berry: I SHOULD NOT BE SAT HERE WASTING MY TIME ON A FRIDAY NIGHT!!!! JUST TAKE CARE OF IT!!!! Chris Berry: !!!!NOW!!! Rob B.: Please, just one moment. Rob B.: Thank you for your patience, I spoke to a supervisor, while we agree the service you have been provided has been poor, we are only able to assist you with any television or Internet related issues. Your concern with the modem would be best addressed by our online technical support division. The good news is I can transfer this chat directly to them, along with this chat log so they can quickly pick up where we left off. Once you get there, they will be able to get you a modem directly to you. Chris Berry: SEND ME A NEW MODEM!!!! Rob B.: We would love to send you a modem, but it is not something I have access to in the television and billing department. It is something we can do, and would be happy to if I get you to my technical support group. Chris Berry: THEN DO IT! Rob B.: Alright, let me get you directly there and they will pick up right where we left off, they are best equipped to ship you that modem. It will just be a moment, and I will escalate the poor service you had with the previous representative for you. Enjoy the rest of your night. Rob B. has disconnected. Mike P.: Hi, my name is Mike P. and I will be assisting you today. Chris Berry: !!!SEND ME A NEW MODEM OR CLOSE THE ACCOUNT!!!! Chris Berry: !!!IT'S JUST THAT SIMPLE!!! Mike P.: Hello, how can I assist you today? Chris Berry: READ Mike P.: I read the account History , It seems you have already been sent and received a new modem. File attachment upload has started. The file DIRTY_OPTIMUM_MODEM.JPG (777.17KB) was received. Chris Berry: Does that look new to you? Chris Berry: !!!SEND ME A NEW MODEM OR CLOSE THE ACCOUNT!!!! Chris Berry: I SHOULD NOT BE SAT HERE WASTING MY TIME ON A FRIDAY NIGHT!!!! JUST TAKE CARE OF IT!!!! Mike P.: If you are no t happy with the modem, you are more than welcome to swap it out at the Walk in Center. Mike P.: I see there is a location in Bridgeport not that far from you. Chris Berry: CLOSE MY ACCOUNT Chris Berry: and quot;Rob B.: Thank you for your patience, I spoke to a supervisor, while we agree the service you have been provided has been poor, we are only able to assist you with any television or Internet related issues. Your concern with the modem would be best addressed by our online technical support division. The good news is I can transfer this chat directly to them, along with this chat log so they can quickly pick up where we left off. Once you get there, they will be able to get you a modem directly to you.and quot; Chris Berry: Which part of and quot;Once you get there, they will be able to get you a modem directly to you.and quot; didn't you understand? Mike P.: If you want to close the account, that needs to be done through our customer care department , which is currently closed. Mike P.: Unfortunately, it is impossible for me to send you another modem. Chris Berry: Last time I checked and quot;directly to youand quot; didn't involve going to a and quot;Walk in Centerand quot; Chris Berry: Unfortunately its impossible for me to pay you almost $200 a month for a used dirt modem! Chris Berry: SO CLOSE MY ACCOUNT! Chris Berry: !!!NOW!!! Mike P.: The Customer Care department opens tomorrow at 9:00 AM. The telephone number is 1-203-336-2225. I am truly sorry for the experience you have had. Chris Berry: have customer service call me Chris Berry: you should be serving me Mike P.: Unfortunately, they do not make outbound calls. Mike P.: If I could send you another modem , I certainly would. Chris Berry: THAT SAYS IT ALL!

The problem with them is that they keep on increasing prices. I need the internet for my job, and so I am hooked onto them, but I don't understand why they keep on hiking the prices. I have 2 tvs and a router. Their phone is not reliable. Their reception is not so clear. I am very happy with them for the internet and TV, but I am not happy with the price. It is difficult to get them on phone as well, but they are punctual when they make a service call.

Everything is excellent with them. They are very accommodating. We can call them 24 hours a day and somebody answers the phone. It's pretty quick when I get online. I went with them because they were just in the area and they offered a special for a year, the triple play so it combined everything. Their service is very good and they have excellent customer service too. If we have any problems with any of their equipments, we can go to their office and they will swap it out for us right away.

With the internet right now, I'm having problems. I'm having problems with my computer going in and out. I'm losing my computer. It's very slow. It's not really living up to it. The cable service package was good. It's expensive as far as price is concerned. We don't want to change to another company. We just stick with them.

It went pretty good at first though the price was pretty high the service and what i received was worth the price i bought though one can get a smaller package. The optimum tech guy came to install everything for a fee of $29.99 and he was very punctual and helpful of course until he lied to my face. see my roommate had not moved in yet and i was too receive two cable DVR boxes but my roommate was called and i asked were he would like it for i was prepared to install the second box with one in my room and another in my roommates room. then the optimum tech guy said theirs no rush to install the second box and that as long as i call within 30 day they would install the second for free.so my roommate moved in and i called cable-vision to find out that there tech guy lied and i would have to pay $39.99 to install the second box that should have been installed the first time. so i filed a complaint with optimum and they havent done anything they just sympathized and asked if i had my card on hand to pay the $39.99. i didnt pay because i was insulted for as a new customer this company starts out by lieing to me and minipulating me and on principal alone this is an insult for i didnt mind paying the $40 but to be tricked and minipulated into it by a lyeing company well that just disgusts me. I am a college student at Rutgers university and lets just say im not enthusiastic about choosing this company a second time.