ROYAL FIBERGLASS POOLS OF NY

Description of Work: Service work was performed on my Spa/Hottub

Description of Work: They have a wonderful sales pitch, require extreme amount of money upfront, then they are horrible of showing up and following thru with what they say. The contract is the most misleading contract I have ever signed. The quality of the work horrible. Absolutely rude and arrogant after they get your money. I had never owned a pool so knew nothing about anything. I explained this many times. Then every time something went wrong (which was so many times) they said it was my fault because of where I was placing the pool . They never explained any of these problems to me in the beginning. I would have been open to suggestions. Remember I have never owned a pool, let alone installed one. So which I had shopped around and had gone to Johnsons Pools In owego. Nothing ended up being included in the price they gave me. Which they kept telling me oh we have been doing this for years we will take care of it all. They never called the propane company to see where underground line was before they dug. they never called NYSEG to see where underground cable was before they dug. They said my responsibility. But no one ever told me I had to do this. I had to contact an electrician who then had to try and coordinate with them. He even had problems with them. Again was never told I had to get my own electrician. Additional cost never told about. Had to find my own water company to fill the pool. Again never told of cost. concrete around pool was additional never told. I signed for an $18,900. full install inground pool. I ended up paying $32,862.00. Then to be treated as rudely as I was. Never returning my calls. Horrible company.

Description of Work: This company started the job 3 months after promised and never finished the job. The pool heater they supplied still does not work. They have billed me 3 times for work not completed (completely false billing). They acknowledged that I paid their subcontractor for work that was never done and that they have the $2,333.00 that was paid in February 2012 but are still charging me interest on money that they claim I owe. The subcontractor never contacted me again and refused to complete the work paid for and refused to refund my money. Stay far away from this company!!@!!!!!!!!

Description of Work: This is a company of which you should beware. I wish had steered clear of it. After being told that Royal Pools charged 124.00 for an estimate, I thought it rather odd for it to cost so much -- most estimates are free, after all. Furthermore, the person on the telephone told me that the amount could not be applied to the work, should I ultimately contract it. (A technician later said just the reverse; I don't know which policy is correct.) In any case, I should have hung up, but I have a fiberglass pool that needs work and booked the estimate.

Description of Work: Installation of in-ground pool, concrete work and hot tub.