LOWE'S SOFT WATER SERVICE INC

Dan returned my call promptly and since he was working in my neighborhood (I am about 25 minutes from T-burg) he was able to come the next day. He saw that the bypass valve was open before he even got in the room with the equipment, closed that, checked several things to see if they needed maintenance, gave me a few more instructions, tested the hardness of the water, reprogrammed the backwash system so it wasn't doing it more than it should have been and was amazingly thorough and efficient. HIGHLY RECOMMEND!

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The Lowes workman came out to do a free water test. I had a number of questions for him, and he provided answers. I was concerned about the health issues that can be caused by softened water (increased heart disease and cancer!) but the Lowes guy didn't know anything about that. After answering my questions, they charged me $40 for a service call. I called the owner Dan to complain, and he was uncooperative and got snippy with me. I finally suggested that he cut the bill in half, which he agreed to do, then he suggested that I was on my own if I ever needed service on my water softener. I don't do business with unethical and unprofessional people like this.

It was a great experience, actually. The guy actually came early, looked over the equipment (which he had installed some years previous), told me what needed to happen. He explained some of the benefits of soft water, including how it will save me from huge plumbing bills (which I have already experienced) regarding my boiler. He was efficient, personable, quick and I think economical. It was the first time in a long time that it was a real pleasure to have hired an in-home service provider.