John Ray & Sons

I called in August to schedule a yearly tune-up, the appointment was scheduled for the middle of September. The day before the appointment, I received an email stating they would need to reschedule. They rescheduled (through email) for a month out (October). In October I received another email stating they would need to reschedule again, which was for the beginning of November. I called as it was getting colder and I was told to not turn the furnace on until I have the tune up since I have not had a tune up since 2021. At that time I was told I was giving the wrong information and could turn my furnace on and to make sure to change the filter before doing so. I asked why I was being rescheduled, for the 3rd time at this point, and was told due to emergencies. I was given another date in November. The day before that appointment I was rescheduled (by email) until December 19th. I received an email 12/16 stating I am now being rescheduled to 1/30/2024. For the price of oil $5.489, I would think they would assist a little. The furnace needs to be cleaned so it can use the appropriate amount of oil. My home is my childhood home that has been with John Ray for 50 years. Very sad and disappointing.

Poor experience. First delivery was competitively priced, then it bumps up and up until I recently (1/15/2021) was delivered 150 gal for 3.459 per gal. I called and asked for their best rate and was told as low as 2.29 (prepay price) while i was billed 3.459 /gal. To make things worse i pay a yearly program loyalty program fee of 150$ for autofill etc. and still don't get a competitive rate. Ridiculous...

Tech 85 Kurt preformed follow up work that was needed after annual cleaning .30+ years as a customer and as usual very happy with their work

Austin arrived right on time and performed a complete furnace tune up. He re-jetted the burner, replaced the filter, and cleaned the unit. Austin also troubleshot our non-operational A/C for part 2 of the service call. After tracking down the cause he made several recommendations based on pricing/availability/and cost. He was very knowledgeable and pleasant, answering any questions we had or, if he didn't know the answer, recommending people who would.

It went very well after productive conversation

unknown

unknown

We had John Ray clean our furnace in the late fall. We had an oil delivery during the winter and a few days later we were in the back of the house and noticed a tremendous amount of black soot on the siding where the pipe comes out of the house. We called and they came and didn't explain where the soot had come from and charged me over $400 to clean it. They also said I had a crack in the furnace and suggested I buy a new furnace. After speaking to many people about this soot problem I was told that it was very likely due to a bad oil delivery and/or putting the oil in the tank too fast. I tend to agree. I had another company clean the furnace this year and they told me I had no crack in the furnace at all and my furnace was fine. They agreed with the assumption that the problem with the soot was a bad delivery and/or The furnace is only 12 years old. Last week I received a bill from John Ray for a new service contract and then other calls about delivering oil. I don't know why they would automatically renew my service contact without discussing it with me first. I called and they did promptly remove the charge from my account.

Left the door gasket out of place. Resulted in smoke emitting from the boiler. Nozzle was improperly installed, with the points too far away to properly ignite. We were left with an increasing fuel oil odor in basement. We called another company to remediate all issues.

.

unknown

unknown

They were very good and I wouldn't hesitate to call them again.

These guys have previously sent in a technician who tried to sell me on a very expensive furnace. I stated that I was in no position to buy a new one. He insulted me, and his general behavior was hideous. I asked that he never be sent to my home again. He also locked my basement door (from the inside-downstairs), which necessitated the ire department breaking down my door to open it. The fire department then switched the lock. Last year, I had my furnace cleaned. Two weeks later, I signed for a service contract. I was assured that this year's cleaning was covered on the contract since I already had the cleaning prior to getting the service contract. Now, this year, I called for my annual cleaning, and wolla! Guess what? They charged for it! Not only did they do this, but a week before, I had a leak. The secretary said that the call was covered under my service contract. The service manager put another call in ahead of mine (that called later that day, and was further away), while water was leaking in my house. The service guy arrived two hours late, and I had done my best to fix it due to the water. Guess what else they charged me for? A service call, in spite of the fact that I was told it was covered by my contract! This group is something else; I have been lied to on several occasions, and generally, ripped off. Find someone else who isn't going to rob you blind.

Buyer beware There are other heating services around Do your due diligence

Scam artists, stay away! They are very nice when you call as a potential new customer but their ultimate objective is to lock you into very high fuel prices as a regular customer. When you balk at this because fuel is MUCH cheaper elsewhere they become extremely hostile. Completely unprovoked, the service manager berated and insulted me over the phone because I balked at locking myself into overpriced fuel. Look for honest provider with ethical business practices.

Sold and installed in under one week and working perfect, new furnace, central air and new propane lines and install. Job was flawless and perfect.

I've done business with them for quite a few years. They have excellent service on response. I haven't done any price comparison but their service is very good. They are available 24/7. I've had them come out to get my heat going on a cold night and they have been very responsive so I would give them high marks on their responsiveness.

I've not got the bill yet so I wouldn't be able to you the price. They are probably one of the better service companies around because I have used a lot of different ones. They are probably better than another company that I use. They have a great service department. They are family owned. They look to please the public. Their prices are competitive if not lower than other places.

They came quickly and answered all our questions. We really liked them because they were willing to spend time talking through the heater issue and were willing to look at some other possibilities for using propane. We ended up not installing the pool heater this year but if we need propane we will most likely use this company.

They came to tune-up our air conditioner which hadn't been serviced for over 5 years and is over 15 years old.Professional, clean, no problems - really enjoying the AC working properly and efficiently right now in this extreme heat!

We have been using their services for about twenty five years. If there is a problem, they come out immediately. They are reliable and seem to do good work.

This is an old fashion company. They are always friendly and on time. They are knowledgeable and the price is reasonable. I would recommend them to other people. They are prompt and have a good business.

At first when we hired this company, they were very responsive and somewhat professional, but not soon after this whole situation developed into a nightmare. The boiler they installed caught on fire and almost burned our house down, but not before they had numerous men come out to look at repairing its poor performance, most of which would tell us such things as the other guy who came out before them made a mistake and now it is corrected, etc. The next day after this happened, they came out with another new boiler to replace the old one and actually charged us for it. Luckily, our insurance covered the cost. Considering this was a new boiler, we thought that everything would be okay, but this boiler has constant problems as well, most of which the company blames on the water and other ridiculous things. I am just glad it is the summer right now and we don t have to use it.

Work went well. There have been some problems with the furnace, but they have been very responsive, and they have been resolved.