Feathers Furniture

4.3(
2
)

Furniture - Sales, Upholstering

About us

Cost is determined by the job. See website for additional service areas.

Business highlights

95 years of trusted experience

Services we offer

In home furniture, upholstery, leather & mattress.

Reviews

4.32 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.3
responsiveness
4.3
punctuality
4.3
Write a review
Showing 1-2 of 2 reviews
James H.
01/2012
5.0
furniture sales
  + -1 more
I was really happy with this company. I was satisfied with the price and the quality of the furniture. The delivery people were really friendly.
Description of Work: I bought new living room furniture. They delivered it and did the setup.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Leona T.
10/2011
1.0
furniture sales
  + -1 more
see above.
Description of Work: They pressured me so badly. I had to get out of there. He was so pushy it made my blood pressure rise. He forced me to leave a credit card number down for a deposit. I called a week later and canceled and they will not return my deposit. I have tried to contact them and they will not respond. All I want is my money back from the deposit.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,916.2
Response from Feathers Furniture
On August 24, 2011 Member placed a deposit on furniture and requested that her purchases be held until her home renovations were completed. Approximately 2 weeks later she contacted her sales person Matt Schwartz via telephone to complain that she had found the same Simmons mattress set at a large chain store for a lower price. Matt reviewed the set on the vendor’s website and explained to Member that the other mattress set was a different model in the NXG collection as it did not contain Micro-gel touch included in the upper end of the NXG line. There was no further communication from Member regarding the mattress and we continued holding her purchase in our warehouse. On October 18, almost two months after the sale, Member called to cancel because “her husband was moving out and her house renovation would take longer than expected.” Matt Schwartz explained our store policy as clearly stated on her invoice which she signed at the time of her purchase. “All sales final, no refunds, no exchanges” (see attached). At that time, Matt generously offered to hold her items until her home was ready. Member became angry and accused us of being “thugs,” simply because we would not modify our store’s policy, a policy she was made well aware of at the time of the purchase. Member received both an email and a phone call from Rob Feathers, store owner, reiterating store policy as stated on her signed invoice and as she was told by Matt Schwartz when she called the store October 18. Please be aware that many of the items purchased were heavily discounted clearance items at our summer sidewalk sale. As agreed, these items were removed from stock and stored for Member and, therefore, not available for sale throughout our clearance event. Member’s assertion that “they pressured me so badly, I had to get out of there. He was pushy it made my blood rise. He forced me to leave a credit card number down for a deposit.” Is ridiculous. During her transaction, Member had to walk approximately 60 feet from the bedding area to the register, bypassing the front door. Also, she did not leave a credit card number, rather, her card was run through our merchant system while she was in the store, and she signed the credit card receipt as well as her invoice indicating the terms of her purchase. I believe Member purchased other items from Raymour & Flanigan prior to trying to cancel her sale at our store and now feels she will have better luck using Angie’s List as a tool to intimidate a small family-owned business into changing their policy than she would trying to get Raymore & Flanigan to take back her items. Furthermore, her rating of “F” for every score is unfair as Quality, Responsiveness and Punctuality obviously does not apply as we are still storing her purchases.

    Contact information

    257 Congress St, Troy, NY 12180

    www.feathersfurniture.com

    Service hours

    Thursday:
    10:00 PM - 7:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Furniture - Sales,
    Upholstering

    FAQ

    Feathers Furniture is currently rated 4.3 overall out of 5.

    Thursday: 10:00 PM - 7:00 PM

    No, Feathers Furniture does not offer free project estimates.
    No, Feathers Furniture does not offer eco-friendly accreditations.
    No, Feathers Furniture does not offer a senior discount.
    No, Feathers Furniture does not offer emergency services.
    No, Feathers Furniture does not offer warranties.
    Feathers Furniture offers the following services: In home furniture, upholstery, leather & mattress.

    Contact information

    257 Congress St, Troy, NY 12180

    www.feathersfurniture.com

    Service hours

    Thursday:
    10:00 PM - 7:00 PM