Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

CUSTOM CLEANERS

House Cleaning, Upholstery Cleaning, Carpet Cleaning


Services we offer

RESIDENTIAL COMMERCIAL CLEANING SERVICE, CARPET CLEANING

Amenities

Free Estimates
Yes
Senior Discount

ask for details



Accepted payment methods

Check

Reviews

4.48 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.3
value
4.4
professionalism
4.4
responsiveness
4.9
punctuality
4.7
Showing 1-8 of 8 reviews

William D.
06/2011
5.0
house cleaning
  + -1 more
None, did not use.
Description of Work: None, did not use.
Rating CategoryRating out of 5

Kathleen D.
09/2010
1.0
house cleaning
  + -1 more
I joined Angie's list the day we put our house on the market and 4 days later we were to have our first open house. We were very busy packing and taking care of clutter, etc., that we felt that we were running out of time to give our house serious cleaning attention. I had called a few house cleaning services that were recommended on Angie's list, and Custom Cleaners were the first to call back. I spoke with Pam, she and her husband own the business and do the cleaning. She was very friendly on the phone and said they could be there the next morning. She asked about the house, size, etc., and said it would be $100. I told her that it would be for an open house and if she needed to charge me more for extra details to be done, that would be ok. They arrived about when they said they would and were very polite. My husband and I stayed out of their way and did our own thing while they were there. Surprisingly, Pam announced that they were done 1.5 hours after they had arrived. When I went to write her a check, unfortunately made out to CASH, she asked for $125 instead of the original $100. I had no problem with this, thinking that they must have really SCRUBBED this house to perfection. I could not resist to look around the house to check their efforts. I WISH I COULD SAY THAT I WAS HAPPY OR EVEN SATISFIED WITH THEIR SERVICES. I knew 1.5 hours to clean a 3 bedroom house was fast! Some things had been done and others had not. The job was clearly rushed and I had to empty the other half of the garbage cans they had overlooked. I also spent time RE-CLEANING the bathroom that they had just cleaned! It was very sloppy. Pam said she had cleaned the windows in the kitchen, which I thought was great, but when I looked at them, they were full of streaks like they had been cleaned with a wet, dirty rag. This is NOTHING compared to what I found right after they left. They SCRATCHED up our stainless steel stove and so much so that we had a friend come over right after they left and asked what they did to it! I felt like crying. I called Pam and she said she had no idea what I was talking about. I asked her what she used and she said Easy Off oven cleaner. On stainless?!?! She said she'd look into trying to fix it and would call me back. Minutes later I received a call from her husband. He said that she had not cleaned it, but that he did and that the scratches were there when he got there. I strongly disagreed with him and he would not back down. He said he would point me in the right direction to have it fixed, but would not pay for it. I have never heard from them again. I was SOOOO disappointed. Aren't they insured?! Wouldn't that cover something like this?! i have had bad experiences with house cleaning companies in the past and swore to never use another. I thought, in this situation, I would make an exception. DO NOT USE THIS COMPANY!!! They are sloppy, rush, damage your house and lie!!!!!
Description of Work: We needed our house cleaned before our first open house. We decided to get a "professional" because we wanted it to be spotless and were already busy packing, etc.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$125

Maureen W.
08/2008
5.0
house cleaning
  + -1 more
I read the reviews on this website and gave Custom Cleaners a try after recently parting ways with my last cleaning company. I found the owner to be very responsive to my concerns and the price is much better than what I was paying with the previous company. They have done very good work in the several times that Pam or her staff have been to the house. I will be continuing this service for the foreseeable future.
Description of Work: Full house cleaning on a biweekly basis, swept and mopped floors (linoleum, hardwoods and tile), vacuumed rugs, cleaned kitchen and bathrooms, dust, clean mirrors, etc.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$75

James K.
08/2008
5.0
house cleaning
  + -1 more
I pay them weekly. I like that they are prompt, and they are thorough. They are reliable and they have a high quality to their work. I have been using them for the last month.
Description of Work: They come out weekly and clean eight rooms of my home for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Estelle S.
09/2007
5.0
house cleaning
  + -1 more
They did a great job! I was very impressed.
Description of Work: They cleaned my house: vacuumed, dusted, mopped floors, cleaned bathrooms and kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

CINNAMON C.
07/2006
5.0
upholstery cleaning
  + -1 more
I'VE USED THOSE PEOPLE FOR YEARS. THEY CLEAN THE HOUSE EVERY OTHER WEEK AS WELL. THEY'VE BEEN GREAT. I'VE HAD THEM FOR OVER 15 YEARS. THEY'RE VERY PROFESSIONAL. THEY DO QUALITY WORK. THEY'RE VERY THOROUGH AND DO A GOOD JOB. I'M VERY HAPPY WITH THEM.
Description of Work: THEY STEAM CLEANED THE COUCH AND THE LOVESEAT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

07/2006
5.0
house cleaning
  + -1 more
THEY'RE GREAT. I'VE WORKED WITH THEM FOR 15 YEARS. THEY'RE RELIABLE AND PROFESSIONAL. THE QUALITY IS EXCELLENT. I'M HAPPY WHEN I COME HOME, AND THE HOUSE IS CLEAN. THEY'RE VERY DEPENDABLE AND VERY TRUSTWORTHY. THEY HAVE THE KEYS TO MY HOUSE. THEY COME IN EVERY WEEK.
Description of Work: THEY DUSTED, VACUUMED, AND CLEANED THE BATHROOM. THEY ALSO CLEANED COUNTERTOPS AND STOVETOPS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

07/2006
5.0
carpet cleaners
  + -1 more
I'M VERY HAPPY. THEY DO A GOOD JOB. THEY ARE VERY THOROUGH, VERY PROFESSIONAL AND VERY TRUSTWORTHY. THEY CLEANED THE CARPET. THEY'RE TRUSTWORTHY, PROFESSIONAL AND RELIABLE.
Description of Work: THEY DID STEAM CLEANING FOR AN AREA RUG.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

    Contact information

    21 MEADOW DR, Troy, NY 12180


    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Upholstery Cleaning,
    Carpet Cleaning

    FAQ

    CUSTOM CLEANERS is currently rated 4.4 overall out of 5.
    CUSTOM CLEANERS accepts the following forms of payment: Check
    Yes, CUSTOM CLEANERS offers free project estimates.
    No, CUSTOM CLEANERS does not offer eco-friendly accreditations.
    No, CUSTOM CLEANERS does not offer a senior discount.
    No, CUSTOM CLEANERS does not offer emergency services.
    No, CUSTOM CLEANERS does not offer warranties.
    CUSTOM CLEANERS offers the following services: RESIDENTIAL COMMERCIAL CLEANING SERVICE, CARPET CLEANING

    Contact information

    21 MEADOW DR, Troy, NY 12180