At Roy’s Plumbing, Heating & Cooling, customers will find a team of highly skilled home service technicians in Buffalo, Tonawanda, Hamburg, and beyond. We have been serving the Western New York area since 1974 and provide everything you need to keep your home’s most vital systems in good order. We offer a comprehensive range of options for all of your Plumbing, Heating & Cooling, and Electrical needs. Further, our expert services are available to customers 24/7 – you will never have to wait to get the service you need! Call Roy's today to schedule an appointment at 716-218-1116.
Business highlights
50 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Services we offer
Plumber
Find & repair leak
Install faucet
Install garbage disposal
Install shower
Install toilet
Install water heater
Repair faucet
Repair garbage disposal
Repair outdoor systems
Repair pipe
Repair sewer
Repair shower
Repair toilet
Repair water heater
Unclog drain
Commercial Plumbing Services
Commercial Drain and Sewer
Commercial Piping
Commercial Water Heaters
Commercial Jetting
Grease Traps
Floor Drainage
Backflow Prevention
Emergency Services
Heating and Cooling
AC maintenance
Ductless heating and AC services
Heating maintenance
HVAC maintenance
Install AC
Installation
Install ducts & vents
Install heating system
Install thermostat
Repair AC
Repair ducts & vents
Repair heating system
Repair HVAC
Contractor
General repairs
Installation
Electrician
General repairs
Installation
Repair panel
Replace or upgrade panel
Generator Install
Generator Repair
Since just about everything in my house was tinkered with by DIYer type previous owners, I wasn't surprised when the work turned out to require more than "just" replacing the circuit breaker, panel and the service line. But Mike was great, gave me a great price and kept me apprised of any developments. When I hire someone to do work, I look for someone who knows what they are talking about, does quality work, doesn't skimp, and stands by their work and actually seems interested in doing the work, and doesn't talk down to me. Not only did Twin City Electrical fit the bill, but he also happened to have the best price. Additionally, his workers cared not just about getting the job done, but also making sure it looked great and they cleaned up well after themselves.
Description of Work: Water was dripping out of my circuit breaker. In the end, the panel was replaced, the breakers, new service line was run, the meter was moved and another switch added, and a carbon monoxide detector was hardwired in.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,150
Kathleen M.
02/2017
5.0
heating & air conditioning/hvac
 + -1 more
They are punctual and always call before they come. They send the service contact ahead of time to be reviewed.
Description of Work: They came out to service the furnace.
Rating Category
Rating out of 5
Yes, I recommend this pro
Kathleen M.
02/2017
5.0
heating & air conditioning/hvac
 + -1 more
I have a service contact where they come twice a year. It is $69 each time. They are honest, professional and clean cut. They always wear a uniform and have their name listed on the trucks.
Description of Work: I started using them for heating and air conditioning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
Bill S.
02/2017
5.0
electrician
 + -1 more
Excellent! The owner made plans for workers to come out to my house first thing Monday morning (my issue happened on Friday). This was highly satisfactory as I was not available for a same day visit. The two electricians that came to my house were very professional. They went to work as soon as they were able to get from me exactly what had happened. They found the problem quickly, fixed it, and cleaned up. I will definitely use this company again and recommend them to everyone.
Description of Work: I had an electrical issue where some of the outlets on a circuit were not working, while others were.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Nicklaus A.
02/2017
5.0
electrician
 + -1 more
On time, friendly, quick and efficient service.
Description of Work: Repaired 2 lights, removed broken bulb, diagnosed exhaust fan issue.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Thomas R.
02/2017
5.0
heating & air conditioning/hvac
 + -1 more
Just not enough space to describe how great they were in terms of professionalism, courtesy and being trustworthy. Technician was exceptional!!!
Description of Work: Furnace blower motor needed to be replaced
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$463
Jeanne M.
01/2017
5.0
plumbing
 + -1 more
I would say A service with an A price. They are not cheap but I think the service and the price go hand in hand. I would use them again. I would recommend Roy's.
Description of Work: I used Roy's Plumbing in October 2016. I needed a water heater replaced. We had a flood in the basement and they came out very very quickly and cleaned everything up and brought us the new one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Lynn K.
01/2017
5.0
electrician
 + -1 more
Perfectly! The men showed up right on time. Polite and friendly. Talked about where I wanted the outlets. The job was done in a timely manner. Everything was cleaned up and anything that needed to be moved was put back. Very very happy with the whole experience.
Description of Work: I had three electrical outlets placed in my basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Judy G.
01/2017
5.0
electrician, lighting
 + 0 more
Mike responded to my call immediately and was very understanding. He got me on the schedule ASAP. Brady and Erin arrived on time and were very polite and great to work with. They were professional and knowledgable and explained everything to me patiently. I will absolutely call them again and ask for Brady and Erin.
Description of Work: Stove outlet not functioning. Fixed connectors in electrical box, replaced pull chain light in basement,checked floor outlet and kitchen floodlight switch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christyn P.
01/2017
3.0
electrician
 + -1 more
I was told I would need to have an additional new breaker box installed to add one outlet. Also, because the electrician arrived more than an hour and a half late (he finally showed up about 5 minutes until 5pm), he told me he didn't know what the problem with the existing outlet was but he ends his day at 5 so he had no time to to look at it. Basically, he told me I could pay him to come back out to install the additional breaker box with a new outlet and then he would try to see what the problem might be.
Description of Work: I needed a new outlet and had another with an electrical problem.
Rating Category
Rating out of 5
quality
3.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0
Response from Roy's Plumbing, Heating, Cooling & Electrical
This is a mistake. We never worked for [Member Name Removed] stated we performed the work on 01/02/2017. We were closed on 01/02/2017 in observance of the New Years Holiday. I will be contacting Angies List this morning to resolve this issue. At Twin City Electric we pride ourself on excellent customer service, fair pricing and excellent workmanship
Heidi N.
12/2016
4.0
plumbing
 + -1 more
They did very well. The price was good. It was the cheapest available. They were very good. They came the same day.
Description of Work: They replaced a drain underneath the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda R.
11/2016
5.0
electrician, outdoor lighting
 + 0 more
Excellent. Mike supervised and made sure all work was done in timely fashion, and correctly.
Description of Work: Entire electrical check and upgrade for housing rennovation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Matthew H.
11/2016
1.0
electrician
 + -1 more
I never got a call back after being tild they would in a day or two.
Description of Work: Never got a call back and waited two days. Then four days later I get a message through Angies list from the company asking if I was still looking for a quote.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Sheila H.
09/2016
5.0
electrician
 + -1 more
I will use them again in the future.
Description of Work: We used Twin City Electrical. They put in some electrical in our house that we sold. I got them from Angie's List.
Rating Category
Rating out of 5
Yes, I recommend this pro
Lynn N.
09/2016
5.0
heating & air conditioning/hvac
 + -1 more
It was $69.99 or something, it was really a special deal. I was delighted. They did a good job. They were terrific.
Description of Work: They just did a furnace tuneup.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69.99
Debra S.
09/2016
5.0
electrician
 + -1 more
Wonderfully on time, on budget, and cleaned up after. Couldn't ask for anything more. Would definitely use again.
Description of Work: Rewiring from house to garage.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
J F.
09/2016
5.0
electrician
 + -1 more
The quote and installation went well. I'm an out of state landlord and this company offered me the least expensive fix first. I will keep them on speed dial. They will be my 1st go to electricians.
Description of Work: Installed GFCI breaker at the circuit breaker box.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
Kris M.
08/2016
5.0
electrician
 + -1 more
Twin City provided great service, they were on time and finished the job as promised without any extra charges.
Description of Work: Updated Electrical Service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Harrison C.
08/2016
5.0
electrician, ceiling fans
 + 0 more
I was very impressed with Mike and his team. First of all, Mike provided a very detailed quote, explaining everything that needed to be addressed. That was a huge difference compared to other vendors I had invited to quote who ballparked a number and didn't provide any specifics. Secondly, he and his crew completed the project ahead of schedule. He's also scheduled city inspection, and I am very pleased with the detail and quality of his work!
Description of Work: I just purchased a mid-century home which needed upgraded panel, service, outlets, smoke and carbon monoxide detectors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Martin K.
08/2016
5.0
electrician
 + -1 more
Excellent communication and service as well as top quality workmanship. Mike and his team are top notch. I could not be happier with the work and will use them again. They were very professional and polite to my elderly mother as they worked in her home.
Description of Work: Installed breaker panel and electric meter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Laurie B.
07/2016
5.0
electrician
 + -1 more
Absolutely fantastic. Mike Murphy kept me updated on all aspects - from emailing contract, texts, village inspection, etc. His electrician team were excellent to work with as well and their work is superlative. Mike took the time to show and explain all of the details of the job.
Description of Work: New electrical service on double. New box, running new lines to back of house, new service to utility pole.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
07/2016
5.0
plumbing
 + -1 more
Excellent! The plumber was very careful about not making a mess and explained everything that he was doing. He even asked permission to run the hot water for between 3-5 minutes to make sure the line was flushed. He was very polite and professional on top of it!
Description of Work: Emergency service during thanksgiving.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Mark H.
07/2016
5.0
electrician
 + -1 more
Perfect, the crew was courteous and the work was top notch
Description of Work: Connect AC electric line for hot tub
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Fouad M.
05/2016
5.0
lighting
 + -1 more
Mike Murphy and his crew did an excellent job. They are very professional, knowledgeable and efficient. I will not hesitate, for one minute, to recommend them to my friends and relatives.
Description of Work: Installed recessed lights and ceiling fan in kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Olivia C.
05/2016
5.0
electrician
 + -1 more
I called on a Friday to ask for an estimate, and Mike was able to stop by on the following Monday. He was very friendly and professional and did a great job of explaining the work that needed to be done. I got a call back the next day with an estimate, and they were able to schedule me for the job that same Wednesday. The electricians who did the work were just as pleasant to work with as Mike and did a great job -- they were in and out in just a couple of hours and did a good job of cleaning up after themselves. The whole process was completely painless. If I ever need electrical work done again, I will definitely be giving them a call.
Description of Work: Install grounded electrical outlet at TV and grounded quad outlet at office on 15A arc fault protected breaker. Install washer/dryer outlet on dedicated 20A GFI protected breaker. GFI protect all outlets in living room, bedrooms, and office.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Electrical,
Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Generator,
Sewer Cleaning,
Water Heaters,
Drain Pipe Installation
FAQ
Roy's Plumbing, Heating, Cooling & Electrical is currently rated 4.6 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Roy's Plumbing, Heating, Cooling & Electrical accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa