Roy's Plumbing, Heating, Cooling & Electrical

Everything was fine. They were able to come out shortly after I had purchased a big deal. They were even early for the appointment. Scheduling was very easy. Mark was good to work with. The guys are all easy to work with and they are friendly. I even had them work on my mother’s home.

I thought the first estimate I was given was a little high, but we were able to negotiate a deal that I thought was very fair. I was not here myself when the work was performed, however from what I heard, the men were very professional, neat and accomplished the work in a short amount of time. I have not had much opportunity to test the wiring thoroughly, but the few times I have used it we have not had a problem. I would not hesitate to contact Twin City for future electrical work.

I had a great experience with this company. Our basement was renovated in December and I asked TCE for an estimate for ceiling lights. The owner, Mike, came to give the estimate and was great about following up on the project. I was committed to the company because I bough an Angie's deal with them, but I lost my momentum over the holidays,. Mike actually spent some time researching which lights would be best for me (I needed lights that would be safe with kids throwing balls in the basement) and regularly tried to get in contact with me. I really appreciated that he did send messages through Angie's list and call, since I'd already paid for the labor ($100). When the chaos of the holidays finally settled down, I contacted him and he was ready to go with the project. A week later, 2 of his employees showed up and installed the lights in about 1/2 an hour. I can hear the kids right now playing in a (bright!) basement while my husband and I sit in front of the fireplace:). I really appreciated Mike's professionalism, friendliness, transparency and efficiency. Will hire them in the spring to fix indoor and outdoor outlets.

I would not hesitate to call them again should I run into any more electrical issues. These gentlemen were not only very polite and pleasant, but kept me informed of everything they were doing - one even used his cellphone camera to actually SHOW me what the problem looked like.

We called for an estimate. We have pretty large electrical repairs needed. Mike stopped by one night for about 20 minutes and said it would be better if he could return to do a more thorough estimate. We planned for Tuesday, February 18th between 9am-11am. We even had him write my husbands phone number down as the best number to call. Tuesday came and went with a no show. I called Mike the next day. He was VERY apologetic and courteous. He promised he would call my husband later that day. Again, I gave him my husband's phone number. NEVER CALLED!!!!!!!!!!! Mike seemed like a nice guy, but we won't be doing business with him. UPDATE: we got called 1 day late at the number we asked him not to use and he asked for Mike & Kim.....those are not our names. We are unfortunately done with this company. UPDATE TO VENDOR RESPONSE: this update is not to bash the vendor but rather just to clear up a couple items in his response. After accepting the owners apology I suggested that he call my husband (since I work days and my husband is currently not working due to surgery it is easier for them to meet). He promised me that he would call my husband later that day. I then gave him my husbands name and phone number again. I told him that it would be easier to speak directly to my husband since I knew he had doctor appointments coming up (BUT NOT THAT DAY) but I wasn't sure of the upcoming dates/times. I guess I just don't understand where the confusion came into play. In our minds after we gave a second chance and he didn't call that day as promised...we were done with this company. After all of this, of course we did not return his calls. Not trying to be mean here but here are the last 2 things I will post on here: 1) When he did call he did leave a message for Mike & Kim...again those are not our names. 2) I have to admit that I am pretty angry that he chose to throw our last name out in his response. Ignorant move on his part!!!

tech came out to light a hot water tank and said the heating unit needed to be replaced. he came back 3 days later and found he could replace the $10.00 thermal couple in about five min. $297.00 and 5 min. later we had hot water. I had a company come in to work on my furnace and they said they would have had it up and running the same day for $35.00 plus tax

Very professional. Great communication prior to appointment. Crew was prompt and hardworking. Even took the trash with them when done. Excellent customer service. They could give lessons to other businesses. I am thrilled with the service.

They got all the items completed in an hour and a half - they were quick and professional!

It went excellent. They had me try everything before they left, were very very polite. Very professional.

He was going to go back to the office and refine it and mail it out with some options. He did talk to my husband twice since then, promising for the formal estimate, but we have yet to receive anything from him. At this point we would like to pull the plug on this offer and request a refund.

When Roy's technician arrived I described how the valve blew on top of the boiler. He asked "when is the last time you had this boiler serviced" and told him November.... by T-Mark. He checked the control for the boiler pressure and found it not working. He removed the control and then removed a "circle" copper pipe going to it...it was fully plugged...he cleaned it and reinstalled it. He told me that the steam pressure was not going to the control (because of the plugged up tube) thus allowing the pressure to build extremely high in the boiler and blowing the emergency release valve. He stated that a "servicing of a steam boiler should ALWAYS include cleaning the loop tube and the sight glass"...neither was done by T-Mark ( I observed both contractors during the entire servicing of my boiler. Roy's then checked every radiator in my house...replacing 4 relief valves and tightening 5 valve stem nuts that were leaking (also part of a tune-up). Result is that I now have to fill my boiler rarely instead of every day during the coldest days! T-Mark...nice guys..lack the knowledge to repair STEAM BOILERS....CALL ROYS GREAT JOB MICHAEL PASCUZZI of Roys

Mike the owner sounds like a good guy, but I have decided to request a refund at this time due to a cited higher cost than the $99 for 2 hours labor deal, which we just cannot afford at this time. A higher price was cited for the 2nd hour @($149) because Mike felt that it would take two men to do the job, therefore he said he would have to charge more per the 2nd hour. He also predicted that it could take several more hours again past the 2 hours to do the job, which would be to much for us right now. I think he was being forthright about what he felt he should charge and what it would entail to complete the job. I appreciated the honest assessment and not having had it held back and then sprung on us afterwards. But we were counting on just the $99 for 2 hours labor plus parts and hoped it would not get too much more expensive, so due to current circumstances, have decided to request the refund at this time.

I purchased the deal for three hours at $149. Mike, the owner, was very courteous and helpful on the phone. The two electricians were very professional and thorough. They were able to troubleshoot and fix problems with a few outlets and checked several others. I am very satisfied and will call them back when I have additional work.

This review is based on two services by Roy's. In August we had a central air unit installed. The service was very professional, prompt and so far the unit has worked perfectly. I believe the cost was around $4,000. It was comparable to other quotes and I appreciated their professionalism. The one problem I have is with the "free" carbon monoxide monitor that they installed. Last month, I smelled gas, opened the windows and quickly called National Fuel. They came in 45 minutes and measured the CO levels at 45 ppm at that time. A gas fireplace wasn't venting properly and the National Fuel agent was very surprised that our monitor didn't go off. The windows were open and the fireplace was turned off for over an hour and the readings were still at an unsafe level, they would have been much higher at one point and the monitor never went off. Reading other reviews here, I see that they don't provide a warranty for the monitors, since they are installed for free. Needless to say, I have bought another monitor and won't be relying on Roy's for safety. Also, in December, we had a sewage backup in the basement. I called Roy's and they came out right away. They were able to clean the line and the men they sent were very friendly and professional. They charged $270 to clear the line. They said the sewer line was damaged and needed to be completely replaced. I asked for a camera scope and they didn't have it with them but said they could tell it needed to be replaced because of years of experience. The written quote was for $12,000 if we wanted trench-less replacement, $8,000 to run a new line through the old one, and $9,750 to excavate and replace the line. When I was getting other quotes to have the line replaced, RIC plumbing came, brought the camera scope and showed me that the line from the house to the street was in perfect condition, no cracks or root penetration. They said it looked like new. The problem was in the trap under the basement floor which was made of cast iron and had corroded. I needed to replace the trap and a small section of pipe. This would cost $2,050. I don't know if Roy's would have continued with replacing the entire sewer line if they found out it was in perfect shape during the process. However, I am upset that they quickly came to the conclusion that the entire line had to be replaced and brushed off my request for a camera scope as unnecessary. If I hadn't gotten other quotes, I would have never known the sewer line was in perfect shape and would have overspent by at least $6,000.

I had purchased the Angie's List deal toward the end of the offer period and by that time they were heavily booked. The owner, Mike, was great about getting back to me quickly. He took detailed information on what work we wanted done and he let me know how much parts would likely cost. His estimate was reasonable and spot on. He also let me know it would be a while before they would be able to come out. I understood and we set up a time about 3 weeks in advance. When the time came, his employees, Mark and Shawn did exactly what Mike and I had discussed. They were very professional. I had a lot of questions about what had led to the problems they were fixing and they were great about answering them. They took the time to teach me and I really appreciated that. Everything has been working well since they left. I will be calling Twin City Electrical next time we need work done.

Terrible! We made the mistake of hiring these guys by buying a "Angie's Deal", which was supposed to be 3 hours of electrical worWe spoke to the owner who set up two "electricians" to do the work. They arrived, spent most of their time talking with owner for direction/advise. Clearly these guys were not licensed. When I told the owner how I felt, he said "they use my license". So, what we have is one contractor licensed electrician who appears to be unable to come himself, so he sent his "trained" personnel. These guys were laborers, not electricians. I asked them to check the outlets in our home we had recently purchased, they did not. I asked them to trace and diagnose an short in a line, and they said they couldn't locate it, or fix it, despite the circuit working fine until it blew. They seemed overwhelmed, spent way too much time talking back & forth with the boss, and left I wouldn't hire this company to change a lightbulb!! BUYER BEWARE!!! The owner refunded out money, and I was just going to let it go, but then I reread some of the reviews. These guys are filled with apologies, but lack expertise. They are NOT electricians!!! Stay away!!!

They replaced a toilet and two flow valves. It was necessary to come back three weeks later for an associated problem, they came on time, and fixed it, no charge.

They fixed a faulty dimmer switch, changed out an outdoor outlet, tested another outdoor outlet and removed 2 light kits from ceiling fans. They were professional, efficient and courteous.

2 guys came. First half hour spent figuring out how to do what I wanted. One guy left twice for a total of 1+ hour to buy supplies. That could have been done better. In the end they did what I wanted and it all works great. My big negative, is that one guy was supposed to get back to me about wiring a door bell and he never did.

The owner was very helpful and pleasant on the phone. He called several times to make sure I was happy with the job being done. When my allotted time on my deal was expired he called and let me know and asked if I wanted to continue. The two men he sent to do the work were very knowledgeable and nice.

the service provided was excellant. they arrived on time and actually stayed longer than I had contracted for. they advised us the type of 3 way switches to buy and then installed them. they were very professional and provided excellant customer service. I will use them in the future.

If I knew they were going to be so super efficient I would have found several other odd jobs for these guys to do while they were here. There will definitely be a next time. I was so very impressed with both of the men who came out to do the work.

Unclogged toilet. Took 10 minutes. I will be buying my own snake.

The two electricians who did the work were very professional, skilled and considerate. They actually went a bit over the two hour time limit and did not charge extra. The owner was able to give me a very fair quote for materials in advance.

They didn't quite do what I asked them to do. I had to monitor and relay information to them so I was a little bit disappointed. I had them come out fairly soon after I purchased the deal and I didn't spend anything other than the cost of the deal. They pretty much fixed a couple of light switches that needed to be replaced. I asked them to do a specific lighting but it wasn't done. I think it was some sort of miscommunication and I would have loved it if they could come back and do it for me. When I setup a work date with them I specifically told them what I wanted done.