Very prompt service. Good communication regarding the work to be done. Rugs arrived back in great, clean condition. Price was what I expected and was worth the services that I received. I would definitely use them again.
Description of Work: Three rugs (medium, large and extra-large in size) picked up, cleaned, and delivered. One of those rugs required repair of side surging. New padding for all three rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pauline M.
08/2017
5.0
oriental rug cleaning
 + -1 more
We have used them for 30 years. They are very good, and other people I know have used them feel the same way. We have no problem with any of the service. We moved from Florida up to here, and it's the first time they have been cleaned in awhile. I looked at the bill and noticed they hadn't been cleaned in 7 years. The price was lower back then, and over time the prices had gone up. They are always here when they say they are going to be here. They always bring them back with no problem. The guy that picks them up and takes them out is an older gentleman, and I don't know how he lifts the big ones, they are very heavy. He's always very cordial and we have no problem with him at all.
Description of Work: They clean our oriental rugs, and he returned them to us. We have two large 8x12, and three smaller ones.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Joel C.
03/2017
5.0
carpet cleaners
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
AJ C.
01/2017
5.0
carpet cleaners
 + -1 more
I would use them again. If we don't replace our carpeting or take it up to have the floors done, we're going to need to have our carpeting cleaned here soon.
Description of Work: We had some carpeting that needed cleaning and had come loose from the sides and we had some ripples in the floor. The gentleman that came out reinstalled the carpeting in the places that was bad and then he cleaned the carpeting.
Rating Category
Rating out of 5
Yes, I recommend this pro
Kathleen S.
10/2015
5.0
carpet cleaners
 + -1 more
unknown
Description of Work: Thoroughly cleaned a large, 8 x 12' cream colored area rug that had a large ( dog-induced )stain. Returned to me spotless and perfect !
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
mark Y.
09/2015
5.0
carpet cleaners, flooring contractor
 + 0 more
unknown
Description of Work: 2+ rooms of commercial grade carpet plus installation
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
Patricia M.
06/2015
4.0
carpet cleaners, flooring contractor
 + 0 more
excellent customer service....friendly & knowledgeable sales people. I had them before and I will use them again. No hidden charges; the amount I was quoted was the amount charged minus the coupon I used. Also, my room dimensions were still in their computer from the last time I used Master Rug Cleaners.
Description of Work: shampoo all wall to wall carpeting & Lazy Boy chair
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Bernard O.
02/2014
5.0
carpet cleaners
 + -1 more
The turn around time was wonderful and the price was great.
Description of Work: They cleaned an area rug in preparation for winter storage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
Judy P.
02/2014
5.0
carpet cleaners
 + -1 more
They used steam to clean the rugs so there were no chemical smells when they were done. They were excellent. I will have them come back every 6 months.
Description of Work: They came on time, moved the furniture, cleaned the rugs and got out stubborn stains all in about a hour and a half.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
alan W.
10/2013
5.0
carpet cleaners
 + -1 more
Did excellent job at more than reasonable price
Description of Work: Cleaned sections of carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Tim T.
07/2013
5.0
carpet cleaners, oriental rug cleaning
 + 0 more
It was a very positive experience. The gentleman who came to give us an estimate was professional and friendly. He warned us in advance that a few of the stains would be impossible to remove. (We assumed this was the case since it was more of a discoloration than a stain.) The people who came to clean were courteous, thorough, and punctual. We have no complaints and will use this service again. They did such a good job on the living room carpet that it looks new - and we won't need to replace it as we thought we might.
Description of Work: Cleaned all the rugs in our condo/townhouse.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
melanie K.
02/2012
5.0
carpet cleaners
 + -1 more
They did a nice job. They got it done quickly and the price was good.
Description of Work: I took my area rug to them to have cleaned and repaired. It is a woven rug so they had to re-stitch some areas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
CHRISTINE T.
07/2011
5.0
carpet cleaners
 + -1 more
Master Rug picked up my rug from my entryway--I did not need to be home. Although initially they had said it would take a week, it was ready in about 3 days. Promptly returned to me and put in my living room. All the way around it was a great experience. Here's the kicker--they sent me a thank-you note! It was like a mint on my pillow!:-)
Description of Work: I had one 6x6 round oriental rug cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Amy J.
06/2011
5.0
carpet cleaners, upholstery cleaning
 + 0 more
Arrival time was scheduled for between 10:30 and 11:00 AM and the crew arrived at around 10:55 AM. The were very nice people. They were efficient. The pricing was good and affordable. There was a bit of confusion because of the sectional which had been estimated to be one sofa plus one loveseat but really is more like two loveseats plus a connecting piece. This was understandable. So double-check if you have odd-shaped furniture to be cleaned and make sure that the crew knows which pieces are to be cleaned at the outset. We did let everything dry overnight but it has been extremely humid here recently. The carpet and the sectional are gorgeous. We are very pleased with the service and the price. The company called us today to see how things went and if we had any complaints. We made sure to call them back because we were so pleased.
Description of Work: We had our carpets cleaned in our entryway, living room, stairs to the upstairs and upstairs hallways. We also had our sectional cleaned which is comparable to two love seats and a connecting piece.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
L M.
05/2011
5.0
carpet cleaners
 + -1 more
They were a few minutes late which was not a big deal to me. They got right to work. The workers were very professional. I especially appreciated that I got a discount because they would not need to move any furniture. They did go under the tables and couches, just didn't move them. This was a great deal for me because the areas that really needed it were right out in the open. The price was extremely reasonable. They were done in about an hour after doing four medium sized rooms. It took a little longer than I expected for the carpet to dry. But, it's a thicker carpet, so I understood the extra time to dry. Overall it was a great experience and I will be calling them next time I need a great carpet cleaner. Highly recommend!
Description of Work: My poor puppy had gotten sick and was uncharacteristically going to the bathroom in the house. Once we got him better, it was clear we had to do something about the new Berber carpet. We tried all sorts of things-- pet products, a borrowed steam cleaner, good old soap and water and scrubbing. Nothing seemed to work. Enter Master Rug Cleaners. They were able to come about a week after I called. They were able to clean and deodorize the affected areas. It looks brand new and any lingering smell is gone. They did a great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$130
JOSEPH T.
04/2011
5.0
carpet cleaners
 + -1 more
The job was professionally done. The carpet looked new after the job was complete. We would not hesitate to use The Master Rug Cleaners again.
Description of Work: The living room carpet, upstairs carpet and upstairs hallway carpet were cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Kathleen S.
07/2010
5.0
carpet cleaners
 + -1 more
turned better than new and a very reason cost. Have since has Master Rug come to my home and clean family room and living room carpet and sofas ! VERY pleased with results. Highly recommended !
Description of Work: Brought 2 large area rugs to their Delaware Rd location for cleaning and odor removal ( older cat has some issues ). Re
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$64
Charles and Karen B.
04/2010
5.0
carpet cleaners
 + -1 more
Over all they did an excellent job.
Description of Work: steam cleaned carpets in 3 rooms..T hey completed the job in 20 minutes. Only took 5 hrs to dry.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$82
WAYNE H.
06/2007
5.0
flooring contractor
 + -1 more
They did a great job and there were no problems. They were on time, friendly, and made sure to answer all of our questions. The work was fantastic. They also do rug cleaning hence the name, but they are awesome at installations as well. I was very pleased with them and the price was reasonable.
Description of Work: They installed linoleum floor in our 20 x 30 basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Glenn F.
06/2007
5.0
carpet cleaners
 + -1 more
Master is great. We used them years ago to bring an old oriental rug back to life. They came highly recommended to us. They do great work and they really know what they're talking about and doing.
Description of Work: Master cleaned two large carpeted rooms in my 3000 square foot home. They did a wet treatment on those rugs to remove stains.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
J C H.
07/2006
5.0
carpet cleaners
 + -1 more
Master Rug Cleaners did a great job. They got all of the dirt out of my rugs, and it didn't take long to dry. I was very pleased with how they turned out. I'll be calling Master Rug Cleaners again.
Description of Work: Master Rug Cleaners shampooed two large area rugs.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
JOANN D.
07/2006
5.0
carpet cleaners
 + -1 more
I have had Master Rug shampoo my house for over 25 years. I feel they are great and the cost is very reasonable. I would recommend them to all.
Description of Work: Master Rug Cleaners shampooed the entire home for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
07/2006
5.0
carpet cleaners
 + -1 more
We thought that the price was very reasonable with Master Rug. They did just an excellent job cleaning our oriental rug. They were very careful with it, and returned it in good shape.
Description of Work: Master Rug Cleaners cleaned an oriental rug for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
MARGARET B.
07/2006
5.0
carpet cleaners
 + -1 more
I was very pleased with the outcome of this service. Master Rug was very clean and very efficient. After the service was completed I sent a letter to the company to let them know how grateful I was with their work and people.
Description of Work: Master Rug Cleaners were able to clean my all of my carpeted floors which is five rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
ROBERTA F.
06/2006
4.0
upholstery cleaning
 + -1 more
Master Rug Cleaners did a great job. They arrived on time with all the supplies needed to clean the furniture. Everything looked great by the time they were done. I will be using them again in the future.
Description of Work: Master Rug Cleaners cleaned the furniture in the family room.
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*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Oriental Rug Cleaning,
Flooring Sales and Installation,
Upholstery Cleaning,
Carpet Sales and Installation
FAQ
MASTER RUG CLEANERS DIV is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 9:00 AM - 2:30 PM
MASTER RUG CLEANERS DIV accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, MASTER RUG CLEANERS DIV offers free project estimates.
Yes, MASTER RUG CLEANERS DIV offers eco-friendly accreditations.
No, MASTER RUG CLEANERS DIV does not offer a senior discount.
No, MASTER RUG CLEANERS DIV does not offer emergency services.
No, MASTER RUG CLEANERS DIV does not offer warranties.
MASTER RUG CLEANERS DIV offers the following services: free estimates, rug cleaning,hard surface cleaning, installation of all flooring