Frank's Basement Systems

done in one day, professional, came in at quote.

The work was completed as promised and Craig was a very friendly, professional worker. I would gladly hire this Frank�s to do any additional work I need done in my basement

great job!!

Franks' did a great job. High quality work, great customer service, and the price was in line with the other contractors. I would definitely used them again.

Frank returned my call at 5am on a Sunday morning. He gave me some advice on how to get my basement drained and had a pro out to my house before 10am. I will ALWAYS use Franks. Their professionalism and customer care is beyond measure. For only $5800 they installed a bubbler and back valve to insure that we were protected from flooding regardless of the direction it comes from.

I actually wound up having to call Franks at 5am the morning after I placed this service request thanks to our basement flooding for the 4th time in 3 months. I spoke to Frank himself. He was very patient and gave me some suggestions to get me dried up and promised that he would have someone out that morning to help. There was a bit of scheduling confusion at first, but I told the receptionist who I was, the confusion cleared up. Someone was out before 10am. Throughout the day a series of people showed up to look at all sorts of different things. After the last melt, my basement is still as dry as a bone.

Frank took his time to make it clear what would help keep my basement dry and to fix the water problems in the driveway...

Timely, professional, explained everything in detail, great clean up and priced right.

They were great. The basement looks wonderful. Prompt, polite and took care of the little details that you don't think of.

The sales process & scheduling was excellent. Satisfied with options & cost for value. I was coordinating between 2 projects & Frank's arrived ontime. The work team was respectful and explained any questions we had. I have 1 issue with the job. What sets companies appart as those good and those that are excellent is not when things all go according to plan but how they handle the job when they don't go according to plan. This is the case here. We had a job site change that was not discussed. After bringing the problem to their attention Frank, the owner, handled it and we are supremely satisfied. I will definitely hire them again.

Outstanding

Just after startup of drain tile installation in our Amherst buckled basement, it was determined additional parts / labor was needed to attack more of the problem, not just treating the symptom. As we were hesitant in spending even more money, the situation probably should have been in original estimate and work order. Frank came out to address the situation and it was determined several parties were somewhat responsible, and he was very much in tune to customer service, and he gave us a good deal on the additional parts. Basement is dry and secure. Good Job.

Excellent work; very pleased.