Frank's Basement Systems

Very professional

Had a sump pump with battery back up installed the crew was very polite, 100% expert service, high quality, workmen's ship cleaned up all the mess, left no mess for you to clean, covered every thing up with plastic. explained to you on how it all works. best crew for a job very well done. Thank you Anthony Lafornara and crew for all your work.

Very professional, on time, cleaned up nicely afterward.

They came when they said the first time, but it took a while for the repairs to be done. The finished work does not look like the images on brochures but it is working inside, keeping us dry. However, now we have new problems that I am not sure if related outside.

The project: Frank's Basement Systems installed new drain tile around about 75% of my basement. They also added their BrightWall in a few areas. Pros: First of all, the project was completed, and I'm very pleased to say that the drain tile seems to be doing it's job. When it rains I'm not seeing any water in the formerly-problematic corner of the basement, so that's a big success. I'll add that our salesperson Ray was an absolute all-star to work with. He did not try to upsell us, and he stayed in communication after the job to make sure we were satisfied. He really made us feel like he wanted what was best for us and our home, and we tremendously appreciated that. Cons: The whole crew called out on the second day what was supposed to be a two-day job, so it ended up taking much longer than we hoped. That second day was a Friday, so we were stuck with the basement a mess over the weekend and into the next week, which was tough. The drain tile had to go under the stairs to the basement and those stairs were absolutely demolished and had to be replaced. They told me while they were on-site that it was going to be my responsibility to replace them which left me without the bottom three stairs to my basement for a couple of weeks, but ultimately they connected me with a contractor who put new stairs in for us. During the job they accidentally caused a leak in one of my steam pipes, but they also helped me find a company that would replace that as well. Lastly, they left the basement a dusty mess. In fact, we still have to wear specific shoes into the basement because even after vacuuming and mopping a few times, it is still so dusty, and that dust gets tracked to the rest of our house if we leave our "basement shoes" on and go anywhere else. Overall: Frank's gave us a good price and, again, we sincerely appreciated Ray's guidance before and after the job. The most important thing is that the drain tile is working, so despite a few challenges we are satisfied with the outcome. We will be calling Ray back in a couple of years when we need to do the rest of the basement...hopefully some of the dust will be gone by then!!

Excellent service. On time. Very professional.

Mr Daly was pleasant and professional. He completed the job efficiently and in a timely manner.

The Rep was a pleasure to speak with. He had a thorough knowledge of the issue and was very professional and friendly. His quote was fair.

Very professional right from the start. Explained everything thoroughly and did exactly what they said they were going to.

They don t do this service.