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Frank's Basement Systems

Basement Waterproofing, Foundation Repair

About us

Since 1985, Frank's Basement Systems has served the Greater Buffalo, Rochester, and Western New York regions in basement waterproofing, crawl space encapsulation and repair, and residential and commercial foundation repair services. As a member of several nationally-recognized contractor networks, such as Basement Systems, Supportworks, and CleanSpace, Frank's Basement Systems has access to patented, award-winning products and comprehensive training.

Business highlights

40 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Basement waterproofing, foundation repair, crawl space, sump pumps, egress windows, masonry, stone, gravel, wells & pumps.

Services we don't offer

Residential mowing & snowplowing.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.7408 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
13%
3
5%
2
4%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 351-375 of 408 reviews

Kathleen R.
05/2015
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Installed new 40 gallon gas hot water tank with new cold water shutoff. Service was provided within hours of the same day that my hot water tank began leaking. Couldn't ask for better service...Scott, the technician was excellent.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

keith B.
05/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Fixed a leak under the toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$240

emma S.
05/2015
4.0
plumbing
  + -1 more
unknown
Description of Work: replaced parts for faucet, which I already had, since they were sent to me by the manufacturer. repairman fixed faucet, but did not replace stopper in the sink.I don't know if I would use them again.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$107

Joel C.
05/2015
5.0
plumbing, drain cleaning
  + 0 more
OK
Description of Work: Unplug drains

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$245

Ognian P.
05/2015
5.0
plumbing, wells
  + 0 more
as planned
Description of Work: sump pump inspection

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$99

Helen G.
04/2015
5.0
electrician, plumbing
  + 0 more
unknown
Description of Work: Frank's fixed my basement wall that was bowing in and also a crack in a different wall. Their price was lower than any of the other contractors for the same work and they arranged for or provided any other contractors I needed - electrician, plumber. The crew was punctual the supervisor of the job was very attentive - checking the progress of the work regularly. I have used them for a smaller problem since and would definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Linda R.
04/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: He changed a leaking valve in shower. Moen is supposed to have a lifetime guarantee but it was 25 years old. The only reason I thought it was a 4 for price was because it was replaced so quickly, but I could never have done the work myself even if I found the right part so I'm very glad that Franks Mr Plumber was so efficient. The shower works great.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kirstin L.
04/2015
5.0
landscaping, plumbing
  + 0 more
unknown
Description of Work: Installed new sump pump and drain tile

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Andrew K.
04/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Mostly we wanted the camera to confirm no problems in the recently purchased house after a random backup that hasn't occurred since. The price included a clean-out if needed, but it wasn't. We viewed the inside pipes under the slab which slowed a slight belly but nothing drastic. Also viewed outdoor past the exterior trap, which revealed no breaks or roots. Must have been just a clump of something which since has exited the system. Pat the service tech was excellent, explained the camera imaging as it revealed the system details, and dealt with some truly nasty weather conditions with aplomb and cheer. It's good to have peace of mind and that was the goal. Recommended!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Scott L.
04/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judith M.
03/2015
5.0
plumbing, wells
  + 0 more
unknown
Description of Work: Installed a sump pump I had purchased including a new check valve and 1/2" pvc pipe. Repaired joint in existing pvc pipe. Did an excellent job. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$313

Rahsheena J.
03/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They came out and told me the water has to be up and out first but they would come back. The water drained on it's own. They were very fast and honest thou!😃😃😃

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

robert S.
03/2015
2.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: repaired hot and cold water lines to a kitchen sink. The services were a performed a couple of weeks after an evaluation, and were satisfactory. The evaluation was kind of a joke, they didn't flush the water heater and did not address my concern about freezing pipes. The evaluation was a complete waste of money- my pipes burst and that should have been prevented.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$430

Joseph M.
02/2015
3.0
plumbing
  + -1 more
unknown
Description of Work: Toilet repair

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$200

Carol W.
01/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: My sump pump was replaced. The plumber was professional, kind and thorough in his explanation of what was needed, what he was doing and explained what maintenance would be needed. I would definitely call Mr. plumber for future plumbing needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

John L.
01/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: replaced broken pipes tn basement. They did a great job and didn't dig up basement floor. Opted to place new pipes all along the walls instead. Looks really professional. They explained everything they did and showed us damage with a camera. They even saved the front sidewalk for us so we didn't have to replace it.The owner, Frank, even came by to make sure everything was going well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Judith J.
01/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: ON THE PRICEY SIDE BUT YOU GET WHAT YOU PAY FOR AND THE TUB FAUCET HASN'T LEAKED SINCE. REPAIRMAN WAS VERY NICE, PROFESSIONAL AND FINISHED THE JOB QUICKLY.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Timothy S.
01/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They cleaned and video inspected my main sewer line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

tina S.
01/2015
4.0
electrician, plumbing
  + 0 more
unknown
Description of Work: Did work, was happy but did not follow thru with estimate for hot water tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$99

Maureen D.
01/2015
5.0
electrician, plumbing
  + 0 more
unknown
Description of Work: Cleared a chronic problem with a slow-moving/clogged sink drain. Gave recommendations for preventing future problems. Advised on second problem.Worked neatly;cleaned up well. Very helpful, encouraging and professional. Would definitely recommend this provider, and will probably do business with them in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200.86

Gregory C.
01/2015
5.0
electrician, plumbing
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$250

Donna M.
12/2014
5.0
plumbing
  + -1 more
very well
Description of Work: Repaired and replaced old plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

WILLIAM B.
12/2014
5.0
plumbing
  + -1 more
great job
Description of Work: plumbing he was half hour early did great job

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Timothy S.
12/2014
5.0
plumbing, sewer cleaning
  + 0 more
unknown
Description of Work: Main line sewer cleaning from my house to the street. They were very professional. They also did a video inspection of my sewer line. I was very impressed with Frank's Mr. Plumber.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Michael H.
12/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

2080 Military Road, Tonawanda, NY 14150

https://www.franksbasements.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 AM
Tuesday:
8:00 AM - 5:30 AM
Wednesday:
8:00 AM - 5:30 AM
Thursday:
8:00 AM - 5:30 AM
Friday:
8:00 AM - 5:30 AM
Saturday:
Closed

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Basement Waterproofing,
Foundation Repair

FAQ

Frank's Basement Systems is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:30 AM

Tuesday: 8:00 AM - 5:30 AM

Wednesday: 8:00 AM - 5:30 AM

Thursday: 8:00 AM - 5:30 AM

Friday: 8:00 AM - 5:30 AM

Saturday: Closed

Frank's Basement Systems accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Frank's Basement Systems offers free project estimates.
Yes, Frank's Basement Systems offers eco-friendly accreditations.
No, Frank's Basement Systems does not offer a senior discount.
Yes, Frank's Basement Systems offers emergency services.
Yes, Frank's Basement Systems offers warranties.
Frank's Basement Systems offers the following services: Basement waterproofing, foundation repair, crawl space, sump pumps, egress windows, masonry, stone, gravel, wells & pumps.
Residential mowing & snowplowing.

Contact information

2080 Military Road, Tonawanda, NY 14150

https://www.franksbasements.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:30 AM
Tuesday:
8:00 AM - 5:30 AM
Wednesday:
8:00 AM - 5:30 AM
Thursday:
8:00 AM - 5:30 AM
Friday:
8:00 AM - 5:30 AM
Saturday:
Closed