CARPET SMART MILL OUTLET

Poor Communication, totally disrespectful. Staff will not take accountability for their actions blame installers for errors that they made , no final receipt emailed or even called and told what it would be, stuck with carpet that could not be disposed of because they assumed my town did big garbage all the time-I would rather weave carpet of yarn by hand then over work with these people again. After all my expenses, it will have cost me 400 over my original quote due to a "hidden charge" as well as garbage disposal. I even tried to replace the issue with them, and they told me it was basically my problem not theirs. I did report them to my town for littering.

Do yourself a favor and never go to this place for carpeting. They have no concept on how to measure for carpeting. I had measured my floors before I went to order the carpeting. They told me they would still have to come and measure. At that point I decided to carpet my closets. They came out to measure, added another 90 yards for 3 closets. I now have enough carpeting left over to carpet another room. I was told they were going to give me a credit for all the extra carpeting they sent out, no credit on the bill. I also had to change the date for installation by a week. I called the store was told there would be no problem. The guy that does the installing told me I should have called him to change the date. Why didn't somebody at the store tell me that. I am not at all happy with the installation, they never cleaned up their mess and it took me 2-1/2 hrs to clean up everything.

Paid for premium pad to be installed, installers showed up with low grade pad and installed. I was at work when the install happened and only noticed due to a piece of scrap pad was left behind. Felt this was very unprofessional and sneaky. Mistake or not, bad business. It was also recommended carpet (for pets). It was impossible to get hair up from the carpet. I've since had other carpets installed that felt and performed better. Overall a very disappointing experience.

unknown

The sales dept was very helpful and I was quickly scheduled for installation. Installation was Perfect.... The crew was polite and friendly. They were in and out in no time and cleaned up everything.

My main complaint with this company is their overall lack of professionalism and courtesy. The products that were installed were satisfactory overall and I would give the two man linoleum crew the best marks of the lot. However, the carpet installers were a different situation altogether. They arrived on time on a Friday late in the day. It was their last job of the day and week, and they made it clear that they were in a big hurry. Without asking permission they put a boombox radio on the kitchen counter and started blasting heavy metal rock music. Our bathroom was used without permission and not to urinate. I later noticed that they had also lowered the thermostat. At one point one of the crew commented that the carpet pad being removed was better than the pad being installed. So I question our salesman's assertion that the new pad was of the highest quality. I could see the difference myself. I also believe that they could have taken more care when the old carpet was removed as some of the paint on the floor molding was stripped away when they pulled up the carpet. I think they should have used a carpet knife along the edges of the carpet to prevent this. However, as I previously mentioned, they were in a big hurry. I made a complaint about all these issues to our sales person and informed him that none of his carpet crews would ever be allowed in my house again. He said he would send out the supervisor of the installation crews to the house. This person did arrive at the designated time. However, instead of introducing himself upon his arrival he simply stood at the door and said, and quot; I'm here to check baseboardand quot;. I had to ask him who he was. I let him in and he was argumentative and confrontational from the start. At this point I understood why his carpet crew lacked professionalism, this guy had zero. We got no satisfaction concerning the damaged molding. We have made full payment for both the carpet and linoleum work but have yet to receive a final paid in full statement on either job, despite repeated requests. Under no circumstances would I do business with them again.

The sales guy was good, the installers were great, and I'm very happy with the carpet we chose. The first estimator/measurer/foreman they sent didn't want to and/or couldn't work around the tight schedule we had, so they had to contract a different measurer/foreman to complete the job. The installer was professional, knowledgeable, and honest. I was around for most of the install, so I checked in once in a while and he answered my many questions, and made sure to point out things he saw that he thought I should know, etc., which was great. He was polite and courteous to my wife and young children while he was in our home. We ended up completing the job in two parts. We originally agreed to a runner down the stairs, but I decided I wanted to replace the stairwell banister and wrap the carpet around the spindles instead, which meant the banister had to be replaced before they could finish the job (3 week delay). I had to stay on the sales guy and measurer/foreman to get back to remeasure after the banister went in, and had to stay on them again to reschedule the installation, but the installer eventually made it back and finished the job. We're very pleased with the work they did. The price was comparable to others I had quoted. I changed the original scope of work by having them complete the job in two parts instead of all at once and it required more phone calls then I thought necessary to get them back to finish the job, but in the end they did good work and I would use them again.

HORRIBLE!!! I went into carpetsmart to pick out what I wanted. I told the sales man what I wanted. He helped me pick out the laminate floor and the carpet. I specifically told him that I had two small children (2 and 4) . I told him I needed a super durable carpet because it was in our primary living space. I made my selections and the guys came out the next week to install. The install went fine the guys were okay. After they left I found that they dd not put trim up in two places where the laminate was in the kitchen - no big deal. A week after the install the caps that they installed on the kitchen stairs began to fall off and part of the floor began to bubble up. The next week I was vacuuming the carpet and a huge string of the burber carpet pulled right up (a 3in x 8foot section). I went into the store to complain. They instantly had excuses. They said I must have vacuumed to much and that they could not help me. I persisted, and they agreed to send someone out to take a look. My husband stayed home from work to meet the service guy. The guy said that everything was installed properly and that he would look into it. After several phone calls and threats they agreed to replace the carpet and fix the floor. It was 3 months before they fixed everything and it was one excuse after another. NEVER use carpetsmart - you will be sorry

Carpetsmart called the morning of the install to tell me they didn't have enough carpet, and that I had to pick out another one. When they finally came out they worked too fast and gouged the wood work. They tried caulking over it without telling me.

Carpetsmart was very good and kept in contact with us. I found them to be courteous and neat. The carpet looks great.

The Carpetsmart Co did a fine job. We are very satisfied with their work. They used top quality carpet.