Buffalo Window Washing is a full service Buffalo window cleaning company which offer both outside and inside window cleaning up to a third story. We also offer gutter cleaning & whitening services to Western New York.
Business highlights
13 years of trusted experience
Services we offer
We offer manual window cleaning with a cotton scrubber and a squeegee up to a for homes up to a 3rd story. We also offer gutter cleaning to home with a maximum roofline of 32ft (2.5 storys)
.I bought a Groupon for $79 for cleaning 40 windows. I had an "appointment" in late July. A gentlemean called saying that he would be out to clean the windows. He never showed up, never called, and never emailed. I called the number listed on caller ID and he said that his car broke down and that he would call me again. I made many appointments online, called numerous times and had no response. Finally, I called Groupon and they said they would contact the company. Apparently, they were unable to make contact either because they issued me a refund after a week. I found the company's actions rude and unconscionable.
Description of Work: I bought a Groupon Coupon to get 40 windows cleaned. A gentleman called and explained that he would be out to wash the windows in a "couple of
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$79
Kate W.
09/2013
1.0
gutter cleaning
+ -1 more
I used a Groupon and scheduled my service online. I received a confirmation via email and was scheduled for 11AM 8/28/2013. Between then and 2:30PM I left a number of messages, always got the recording that they would get back to me within 24 hours. No help at all when I am waiting for them to show up. I also sent emails. It was extremely frustrating, annoying and disappointing. Then they sent me their standardized response as if they had actually done the service - actually showed up and did something. Talk about poor organization and lousy customer service. Requesting my feedback for a service not provided was just adding insult to injury. I sort of thought they might at least contact me somehow to apologize but they have not. I doubt that I will ever hear from them. Why should they bother trying to make amends to a very disgruntled person who tried to be a customer, but never again.
Description of Work: Nothing! Did not show for booked appointment. Did not call and did not return calls. Then had the audacity/stupidity to send me a standardized email asking me to rate their service.
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Service Categories
Window Cleaning,
Gutter Cleaning
FAQ
Buffalo Window Washing is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 4:30 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Buffalo Window Washing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Buffalo Window Washing does not offer free project estimates.
No, Buffalo Window Washing does not offer a senior discount.
No, Buffalo Window Washing does not offer emergency services.
Yes, Buffalo Window Washing offers warranties.
Buffalo Window Washing offers the following services: We offer manual window cleaning with a cotton scrubber and a squeegee up to a for homes up to a 3rd story. We also offer gutter cleaning to home with a maximum roofline of 32ft (2.5 storys)