Treelanders Tree Service LLC

I would avoid this company. They successfully removed a large tree, but then proceeded to cut down 3 other large trees that we did not want removed. Were it not for quick thinking neighbors, they would have kept going and cut down every tree on the property line. In response they "generously" agree to take a couple hundred dollars off the price, while leaving us with a loss of shade and privacy that can not be replaced. In addition, we needed $600 in lawn repairs when they were finished. There are lots of other tree companies, so no need to use this one. If you do, make sure you are there when they arrive to do the work (if you can pin them down on a date and time).

Do not use. Very unresponsive to my needs. Completely tore up my yard after they said they would take precautions not to disturb. They work at their convenience and don't care about the customer. You get what you pay for. Buyer beware!

Not well...the tree still stands. Long story short...tree landers gave us the best price and we accepted the offer. At that point they said they would call us three days in advance of when they would arrive....from what I could sense, their plan was to fit us in between larger jobs...which was fine. But as weeks passed the phone call never came. So we would call and leave a message. And days later they'd return the call saying they were busy and would get to us as soon as possible....again weeks passed and no phone call...so we'd call and leave another message. And 4 or 5 days later they returned the call.....the story this time was we must've fallen through the cracks, and their scheduler was on vacation and as soon as he returned they would get us on schedule. Well that was three weeks ago. Ugh. This company had ample opportunity to tell us they wouldn't be able to perform the work which would've been fine.My issue is that instead of saying they couldn't do it they strung us along. Luckily for us we haven't lost any money in this fiasco, so aside from aggravation from dealing with a lack of professionalism, not a big deal. Lesson learned..stay away from the low ball quote...it's low for a reason

Terrible. This company removed the tree all right, then ground the stump leaving behind a huge pile of debris. They informed me it is not their job to remove debris. It took me a while to find another contractor to remove debris and a couple more weeks more to get a landscape company to bring in dirt for a new lawn I had planned. They then found the stump was not ground down all the way and could not finish my lawn. I am an out of state owner as this is a vacation property so I was not able to see this issue right away or I would have called them right away. They then told me they I will have to pay them again to come and finish the job they should have done right the first time. Unbelievable. Terrible business practice and customer service. Stay away from this company.

Last year I purchased 4 cords of firewood and was pleased with the product. This year I purchased 2 chords to add to what was left over from last year and the firewood was TERRIBLE. A very heavy percentage was extremely small pieces, like kindling packages that you would see at the grocery store. This wood will burn very fast and will be virtually useless. Less than 10% of the load was what I would consider to be normal sized fire logs. For th price this is a VERY poor quality product, I would never purchase from them again.

Treelanders came when they said they would and did an excellent job! I love that both times I called the phone was answered by a live, knowledgeable person, thank you!

I called for an estimate on Friday 7/24/15 and on Monday 7/27/15 I had a written estimate in my Mailbox. The price was too good to pass up so I Called that same day at 4:30pm to set it up. I was told it could be a couple weeks which was fine. They showed up the very next Morning and both trees were down and removed by 2:00pm!! The stump crew came the following day and ground both stumps and all roots that were above grade. There was quite a bit of grindings to clean up but that was expected. The crews were amazing! Great work and very fast. I will definitely be using Treelanders for all future work!

Treelanders were one of several tree companies I contacted. The gentleman that came to my property was prompt, professional and very knowledgeable. At that point I was pleased with everything, even the quote. Another company (Bartlett Tree Experts) felt the job was too big for them and recommended Treelanders. Of which I was very pleased, as I had already decided I wanted to use them. I proceeded to call the office and discuss scheduling. The office staff (Patty) was quick to send a contract but was abrupt on the phone. I felt maybe she was just having a bad day (we all have those after all). However, due to some unforeseen issues, we decided that we were not able to have the entire tree taken down but wished to discuss MAJOR VERY LARGE limbs trimmed. Which meant almost the entire tree but not all of it. I called the office and was told I would get a return call, Which I DID very promptly. HOWEVER, the same office staff was very abrupt this time, spoke over me, would not let me even discuss it, just said, WE don't do trimming until Fall. At that point I asked if I could have a quote in the Fall and she curtly said, We probably wont do it in the Fall either.The impression left me feeling like if you aren't going to go ahead with the work we quoted, forget it! Honestly, she was almost rude on the phone, we all have busy lives and I also am the first line of representation for my employer so I understand how we act reflects on our company. This review does not mean that I will not use Treelanders in the future. And I am hoping that this matter will not affect future work we may do together. Just felt that it needed to be brought to the attention of others in the company.

The tree was removed but a large area around the tree was dug up and mounds of dirt and debris was left behind. Finally after trying over a period of time trying to grow grass I had to hire a landscaper. When he came to give me an estimate he pointed out that the stump was not fully ground and no explanation of why the destruction. By the way they were to leave the wood chips ..there were no wood cips. I should have realized then there was no stump ground. I'm in my 80s and not into tree removal.

Amazing. After my 1st call to request an estimate, I had my quote in less than 2 days. Then I was told the work would be completed in a few weeks, it is their busy season. I was shocked when the trucks pulled up in less than 2 weeks! The crew was quick, efficient and even saved a birds nest that was in one of the trees with 4 newly hatched baby birds. They carefully cut that branch off and asked if it was ok to lean it up on the side of the house, so the mamma bird could find them again bc they were super hungry. I would recommend this company 100%. I was very pleased. Thank you guys!!

Overall we had a great experience. When called to request a quote someone was at our house the next day. Quote was about half of what we had anticipated the cost to be and about -$400 cheaper than other quotes But those quotes did not include grinding out the stump. The only negative comment is that it took them a little longer than their suggested time range and when I called to find out when they were coming I had to call back a few times to get an answer: They left our yard very clean and did an excellent job! I would recommend them to anyone who needs tree removal

Treelander was prompt in answering my phone call, sending an estimate via email and promptly doing a good job cutting down the tree. My only complaint is I repeatedly asked them to call me prior to doing the job, since the tree was close to some cars in our driveway, and was also close to where my daughter has to exit our house in her wheelchair. They ignored my several requests (even in writing, when I emailed them) and had done the job before I knew it. So if you hire Treelander, do not expect to be notified first, but I think you can expect a job well done, promptly.

Their services were great. They came when they said they would. They were very professional. They cleaned up the entire area when they were done. we would highly recommend them.

Excellently. Delivered early just as I'd ask and wood was placed right where I'd wanted it.

They were excellent. I was very pleased. They came in the morning they said they would with all their trucks rolling.

Overall the removal of the tree was fine but in grinding the stump, they removed a large portion of my lawn so that I now have to get professional seeding. They also never called prior to coming which was requested.

They removed a tree about 70~80' tall. This included stump removal. They provided NYS insurance form. They were extremely professional. The first crew removed the tree (they provided plates for the truck to drive over, so there wasn't any lawn damage). The second crew removed the stump.

Called in mid October and was told that they are not trimming trees at this time but to call back after Nov. 1 To have someone come out to give a quote. I called yesterday, Nov 4 and was told they would not be trimming any trees the rest of the year. Don't understand why I was told in October to call back in November!!!!

Can't give them - too long ago

Arrived at 7:30. 70% done before thunder and lighting forced them to take a break. Finished before 9:30. Clean up was much more than expected.

Tree Lander removed the trees and cleaned up the area where the trees were cut. The crew was punctual and polite.

After a microburst type storm, the wind twisted and cracked one of our very large trees, bringing it down on our new fence and the next door neighbor's tree. A second tree of about the same size was leaning even more precariously than it had been before. Having successful dealings in the past with Treelanders, I contacted them immediately. Fritz quickly responded to survey the situation, and within two days Butch and his crew were hard at work. After much discussion, we decided both of our trees should be removed. Even though this significantly affected the landscape of our backyard, and removal was not going to be an easy task, I have come to completely trust the recommendations of Butch and Fritz with regard to tree safety and evaluation. Throughout the process, the crew continually re-assessed the job, even working with our neighbors to provide equipment access, in order to ensure the safety of all involved and minimalize property damage. After 6 years of periodically utilizing Treelanders, I have nothing but positive things to say, from Patty and the office staff to Fritz, Butch, and all of the crews that have worked on site. They have always responded promptly to my inquiries, provided the services they promised, and treated me, and my wife, with respect. In particular, their display of compassion and quick action after the storm showed a true understanding of our predicament and made a potentially bad situation a lot easier to handle.

The original estimate that they did was to come and take down trees which was for $1,500 but then in three days before they could get here, one of the trees fell over my husband's car and destroyed that. So, I called them and the owner made a special trip down here to remove the tree from the car. They charged us for that which was absolutely fine because I had no other way of getting the tree off the car. So, I thought that that was very responsive when he came down that day and removed it. And then, the rest of the job was done a few days later as planned. They did exactly what they said that they would do and we were very pleased with them. I have other tree work to be done in our lot and I will call them again for that. Their estimate came in exactly the same as the quote of the other company that we called. The other company was so busy that they could not get to us for weeks and they said that if we could get somebody else that was reputable to come before then we should go ahead. My sister had used Treelanders three times and was very happy with them so I called them based on her recommendation and they said that they could come.

It worked out fine and the work was satisfactory. We did not have any complaints.

We had a large tree limb fall into our property and called for a quote to detach the limb from the neighbor's tree. We called and left a message on 7/3/13. On 7/4/13 we received a call back from Treelanders, but no message was left. We were home, but couldn't get to the phone quickly enough. We tried calling right back, but nobody answered and we had to leave a message. On 7/5/13 we still did not hear back from the company and tried calling two more times during the day to get the quote. To date (7/8/13) we still have not heard from them. Very disappointing and a waste of our time when we're trying to get viable quotes to get the job done as soon as possible.