TONY ROTELLA'S ACCESSORY CTR

Description of Work: My company has purchased 10 or more snowplows from Tony Rotella's over the past decade or so, and Rotella's has also repaired these same plows, hence my estimate of $50,000 spent there. The most recent purchase was a Western V plow. We've purchased other Westerns as well as several Snoway plows from Tony, and in recent years we've had him outfit our new trucks with bedliners, seat covers, floor mats and amber revolving lights.

Description of Work: They repaired the collision damage on our car

Description of Work: I bought a sno-way plow from them that constantly would not work in the field. When bringing it in for service I was appalled at the way I was treated. They accused me of lying until I proved it didnt work. Then they would leave it in the lot for days unattended, when I needed it back.I was told they were waiting to hear from the snoway representative, but when I spoke with him, he said he was in contact with them daily. I had to bring it back to them 5 times, and post youtube video, and also had to contact the local press before they would address the issue. Then, they took the plow off, including an aftermarket snow deflector I bought seperate, and never returned it. Then, when I filed a complaint with the BBB, they lied in their response and said they refunded me extra to cover the cost of the deflector. The reciept plainly shows their lies. I still have all documentation, and video evidence for anyone interested. It got to the point I felt physically threatened by their employees, and had to have someone else go deal with this because of concerns for my safety. I would give serious consideration before bringing anything of value, or buying anything of value from these guys. After the purchase you will be left out if there are problems with what you bought, even if you think something that costs over $5000.00 should work more than a month.