Tile & Stone of Syracuse Ltd

Description of Work: Provided and installed granite countertops

Description of Work: We picked out a granite and when I asked to see the slabs before they cut them, the owner acted irritated. He told us that the dark color that we picked would be beautiful because it would barely show the seam. Well, when he installed the granite, the seam was bad. It was a very jagged looking cut, with splinters/chips along the seam. When we told him we were unhappy with the seam on the counter and backsplash, he gave us many different reasons such as the granite we picked had too much mica in it, it was dark so the seam will show up more(contradicting his earlier claim to us that it would be beautiful), and that all dark granites have seams like ours. He came over and colored in the chips with a black sharpie marker, and expected us to be happy with that. He was very irritated, angry and impatient the whole time after we complained about the seam. It was very obvious that he just wanted to get his money and leave, and didn't care about our happiness. The manager even told us that the owner has been rushing with his work lately and not taking the time to make good cuts and do good work. He came to our home and admitted that the seams were not good. Within a few days of us telling him we were not happy, the owner even had the audacity to tell his workers to come to our house and take back our granite countertops if we would not pay him in full that day! After going back and forth, he finally agreed to take off only 15% of our total bill, which is so little a discount for what we are left with as long as we are in our home. Why does he have to make a big profit on a job that he knows is not good?