The Roofing Guys

Roofing, Siding, Gutters,

About us

2010-2017 Super Service Award Winner in Roofing! The Roofing Guys offers high quality residential and commercial roofing contractor services, as well as siding to the Syracuse, NY area. Being an owner-owned and operated roofing company, we were established with one thing in mind: customer service. It is with this commitment to quality, on-time delivery and constant communication to our customers that has allowed us to become the fastest growing and most respected roofing company in Central New York We encourage our customers to ask any questions they may have before, during and after the installation of their new roof, or any other job we may complete for you.

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

2010-2017 Super Service Award Winner in Roofing! New roofs, re-roofs, roof repairs, skylights, architectural shingles, flat roofs, rubber roofs, siding, downspouts, seemless gutter install, fascia, soffit

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7142 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
4%
3
3%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.7
responsiveness
4.7
punctuality
4.8

Filter reviews by category

Showing 1-25 of 142 reviews

James H.
07/2023
5.0
roofing
  + -1 more
Austin and his crew were amazing! Went above and beyond to complete job ! My yard was just as clean when done as when they started .
Description of Work: Whole tear off and re shingle

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from The Roofing Guys
We appreciate your business and 5 Star Review, we will be sure to let the crew know your kind words!

Kristina F.
06/2023
5.0
roofing
  + -1 more
From the scheduling to the installation, this was the easiest home improvement project we've ever hired out!
Description of Work: Complete roof replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Roofing Guys
So happy to hear this! Thank you for the 5 Star Review and your business!

Jill S.
08/2022
5.0
decks, roofing
  + 0 more
Ken came out and gave me the estimate on Monday, the team was here on Tuesday, worked all day and came back this morning (Wednesday) and finished everything up. Roof looks great! I would recommend them to anyone!
Description of Work: A complete roof replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,100

Response from The Roofing Guys
Thank you [Member Name Removed] for trusting The Roofing Guys with your roof replacement!

Omar M.
04/2022
5.0
decks, roofing
  + 0 more
It was an awesome experience. Mike Whitehead the supervisor on duty was very professional and made me feel like i chose the right company for the job. I asked a lot of questions and he answered all of them even helping me make the decision to redo the shingles on my shed. I am so thankful my wife and I chose the roofing guys!!! Awesome company and workers who made my house look beautiful. May God bless you all of you! and thank you for everything.
Description of Work: New roof on house/shed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,200

Response from The Roofing Guys
Thank you so much for the review and your business!

Amanda K.
09/2021
5.0
roofing, siding
  + 0 more
These guys are so awesome. This is our first home and the roof was in TERRIBLE condition due to not being maintained by the previous owners. It started leaking so we had The Roofing Guys do the one section. They did such a great job (and the rest of the roof was probably in horrible condition, too) so we pulled the trigger and had the rest of the roof replaced. They did such a wonderful job and powered through some awful weather to get it done. Super professional, polite, and responsive. This was the first big project we had completed on our first home and I'm so grateful to these guys for making it happen!
Description of Work: Full roof replacement and siding repaired

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Roofing Guys
Thank you! The before and after photos tell a great story, multiple layers, moss, and rot to a beautiful new roof, definitely what your house needed. Thank you for choosing The Roofing Guys, we hope any future contractor experiences you have in the future with your new home are similar to the great experience you had with us.

Donna S.
09/2021
5.0
decks, roofing
  + 0 more
The guys did professional timely work. The roof looks great!!!
Description of Work: Replaced roof on entire house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Response from The Roofing Guys
Thank you for the wonderful review, we are so happy you were pleased with the professionalism of the staff and installers. We hope you and your son will enjoy the roof for the next 50 years!

Mick G.
12/2020
3.0
decks, roofing
  + 0 more
Pros: (1) Good Salesman, friendly. Provided best price of the 3 quotes I received. (2) The install crew was prompt, friendly and all worked hard. (3) Roof looks very good, with nice lines (4) Product comes from a reputable company (Erie Materials) (5) Good clean up by roofers. Cons: (1) Several items were broken or damaged on the home ((Outside garage light, lounge chair, five window screens, mailbox, aluminum siding had some damage and some siding was never reinstalled correctly so now it's loose)) ((Didn't notice most of these till over a week later when I had a day off)) (2) No mention was made of these during install and not noticed till after job completed and paid for. (3) Stripping the roof caused a great deal of dirt and debris in the attic (which was very clean) we would have appreciated advanced notice by someone to tarp everything. (Several hour cleanup on our part) (4) This is important: Picture provided by salesman of color of roof did not match actual roof color so we thought we had wrong shingles. (5) I called Roofing Manager to discuss and he was a bit terse and bothered that I kept trying to finish my sentences. And No, I wasn't angry, just concerned. (6) Roofing Manager said they would bring 2 types of shingles to house to show us we had the right material but never did. (7) Called Salesman about issue and he said he would get back with us but never did. We haven't heard from anybody since. (8) Flat roof section is starting to curl. Final Point: Roof looks good, we like it but not the exact color we wanted. We would have appreciated openness by workers for the damage and common courtesy by the Manger or Sales in addressing our concerns. But, once they got their money, it was, adios amigo.
Description of Work: New Roof Installation

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0


Ray H.
09/2020
5.0
roofing
  + -1 more
The Roofing Guys did a great job installing a new roof at our house.
Description of Work: Roofing Needs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,900

Jean E.
09/2020
4.0
roofing
  + -1 more
Work was completed with a bit of a delay due to lack of crew members. We initially were told, when contract was signed, that a crew of 5 or 6 guys would come and complete in one day. Work took two days due to crew reduction because of the pandemic. Workers that were assigned were efficient, worked a long first day to complete as much as they could and did impeccable clean up of the grounds and yard. There was a bit of a discrepancy about the work that needed to be done where the lower roof of the garage meets the house and siding but after some discussion the guys came back and put some finishing touches on it to improve the overall look and seal the area where the siding meets the lower garage roof. Overall we are very pleased with the workmanship and new roof on this older home.
Description of Work: We needed a new roof to replace the existing roof
Rating CategoryRating out of 5
Yes, I recommend this pro

sejal P.
09/2020
1.0
decks, roofing
  + 0 more
Very poor and fraud customer service. My contract was for 9 feet winter guard Ice and water shield but they did only 6 feet. And when I bring to attention, they said they can't do anything about it. It's too late and $325.00 was credited for materials only. Also small roof back side of kitchen they messed up big time. I request them multiple times, but after almost 3 months they still did not resolve the issue and each time I call them to schedule to fix that mass, they always says we will call you back and never call back. Now not answering my calls. Also they destroy my front garden plants and said they will replace it in one week but still after almost 3 months they did not replaced. I'm very disappointed with customer services provided by Roofing Guys. I will never hire them again or recommend them to anyone.
Description of Work: Roof replacement

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$12,325

Ann B.
07/2020
5.0
decks, roofing
  + 0 more
They were quick & did a very professional job.
Description of Work: replaced roof shingles

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,000

Response from The Roofing Guys
Thank you for the A review, it was a pleasure doing business with you!

Brian N.
04/2020
5.0
roofing
  + -1 more
The roofing guys did a fantastic job! I would highly recommend them. Very professional.
Description of Work: Roofing
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Roofing Guys
Thank you for the A reviews, we are are happy you were satisfied with your full roof replacement. We appreciate your business!

Thomas C.
04/2020
5.0
roofing, siding
  + 0 more
Very quick to respond and performed work the next day.
Description of Work: Roofing and shutters

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$430

Response from The Roofing Guys
Thank you for the review, we are happy we could help with your emergency roofing needs during this time! We appreciate your business.

Terry L.
04/2020
5.0
roofing
  + -1 more
Incredible...from temporary repair, coordination with claims adjuster, communication with me, to actual roof area replacement...High quality workmanship & customer service.
Description of Work: Roofing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,400

Response from The Roofing Guys
We are so glad we could help with your emergency repair and then roof replacement during that windstorm. Thank you for the great review!

austin N.
12/2019
1.0
roofing
  + -1 more
they put on roof it was leaking they came out to fix it now we have exposed nails o. roof and broken shingles
Description of Work: 7645 west Seneca turn pike

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0

$12,800

Response from The Roofing Guys
This is a secondary customer to us, we had performed a roof replacement at this address for an elderly customer who despite our recommendations to remove her gutter helmets decided against it. We told her they would possibly cause issues in the long term with ice back ups and ice dams. She did not want to remove them because she was selling the house and did not want to incur another cost. She sold the house to this customer. Three years later the gutter helmets are causing ice dams and back ups which are not covered under Shingle warranties. We have been out to help this customer even though he has repeatedly hung up on us, treated our employees disrespectfully, and has been leaving us bad reviews under multiple names.

Bob L.
12/2019
5.0
roofing
  + -1 more
They arranged a meeting to scope the work and give us a proposal. The proposal was accepted and work scheduled. In fact, the called and said they could do the repair earlier and we were thrilled...
Description of Work: Repair of roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Roofing Guys
Thank you for the great review, it was a pleasure doing business with you!

Nick S.
11/2019
3.0
roofing
  + -1 more
The Roofing Guys were quick (roof tear off and replace in one day), inexpensive, responsive and our roof itself looks great. They also left a mess in our yard, driveway and steps for days. They did not do a good job at protecting our wood siding and knocked a lot of paint off of our house. They busted up some bead board on our eaves and did not fix- but painted over. After bothering them for a couple days, they came back to clean up and paint the spots that they damaged. They didn’t do a great job with either.. Now I have to climb around and fix their mistakes. These guys are hard working roofers. But they are not as careful as they claim to be. I was promised our homes condition would be the same as it was before the roof was installed and that was not the case. The entire experience was very so-so.. Let’s hope the roof holds up!
Description of Work: Roof Tear Off & Replace

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$6,400

Response from The Roofing Guys
We are sorry the repairs were not up to the standard you were expecting and if you would like we would be willing to send another crew out to take a look if we can make it look any better. Sometimes with older homes and siding that yours has it is difficult to make it look "new". However we are happy you were please with our punctuality, price, and professionalism, and responsiveness. Thank you, please call our office if we can be of further assistance.

Ryen D.
09/2019
5.0
roofing
  + -1 more
I could not speak highly enough about the professionalism of this team. I requested a quote on Angie's List they were in contact the next day with what turned out to be the best price and they were working within the week. The guys did a great job and were done in just 2 1/2 days. Thanks so much for all the hard work!
Description of Work: New Roof on House and Garage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Roofing Guys
Thank you for the A review, our estimator said during the follow up how pleased you were and we are appreciative you took the time to leave us the review. Thank you for your business!

Al F.
09/2019
1.0
roofing
  + -1 more
This twitching, fidgety parched guy finally shows up in a huge pickup adorned with the Roofing Guys ads all over it. I need a roof repair on a leaking abutment on a badly designed split level in your average rural upstate NY neighborhood. The tweaker has no pen, no paper, no tools, no ladder, no professionalism or courtesy. We get on the roof using my ladder and I explain my needs and my thoughts on the badly needed cricket. The tweaker begins to scold me for having a roof that needs repair. I attempt to focus him on the design of the cricket. He then has an amazing idea and asks me to go fetch my chalk line. By the time I get back on the roof, the meth really began to kick in and he starts improvising the repair that he has in his brain. It is a scene out of a Hunter S Thompson documentary. He is thrashing the chalk line and continues to berate me for not having a perfect roof. Fast forward to the next day and the tweaker sends me an insanely inflated BILL including items I never asked for, no warranty demading $3250 for his meth infused dementia. You seriously can't make this stuff up. I can't imagine this company will be in business too much longer. I also received insane drug fueled text message from this tweaker as well.
Description of Work: Estimate for roof leak

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,250

Response from The Roofing Guys
The Roofing Guys have been in business for over 14 years providing quality service at decent prices and have a stellar reputation for our charitable work to the community. Our estimator Robert, 50 years old, that you insinuate was on a drug fueled bender is a hard working, kind, and honest man that doesn’t even drink alcohol. Robert had his own construction company for over 20 years before he came to work for us for a less manually intense career, he knows the ins and outs of roofing work like the back of his hand and is very knowledgeable. A simple no thank you for the free estimate he provided you would have sufficed instead of throwing false accusations on the Internet. At not time were you obligated to pay a dime, he gave you an honest proposal for the work to be done copied and pasted below: REPAIRS TO BE MADE AS FOLLOWS: • Remove all roofing at wall into valley • Install new 3/12 pitched valley roof approx. 8’x5’ • Install ice & water shield on entire area and up exposed wall • Install 4’ high fascia board approx. 8” long at base of valley • Remove 2’x2’ of roofing where lower roof meets upper roof • Remove shingles approx. 2’ off wall, ice & water shield, step flash, & install shingles to match • Replace ridge vent and cap shingle • Replace 2 boots on upper back roof We propose hereby to furnish material and labor-complete in accordance with the above specifications for the sum of: $3,250 + tax The prices, specifications and conditions are satisfactory and are hereby accepted. THE ROOFING GUYS are authorized to do the work as specified. *All credit card transactions are subject to a 3% fee. Signature: Date:

Matthew L.
06/2019
1.0
roofing
  + -1 more
2 strikes and you are out. I have called roofing guys twice in the last two years. The first time they finally came out to evaluate my leak and never called back to make a appointment. I called twice and was blown off. The second time just this week we called and was told they would call to schedule a evaluation of my leak. Going on one week and no call...May do great work if you can get them to call and schedule appointment. Reading reviews on social media show I am not the only one.
Description of Work: leaking roof

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from The Roofing Guys
After reading this review we reached out to the homeowner to clarify what happened. In 2018 we gave them an estimate on siding, they decided to go with another company. Again in 2018, they had us evaluate a leak in their flat roof for which we provided an estimate and they signed wanting us to do the work. We were unable to do the work in the timeframe they wanted and they called and cancelled the contract. In June 2019 they called again for another estimate and the estimator it was assigned to was ill and was unable to complete the estimate. We saw online they had already chosen another contractor so did not reach out after he was well because they already had the work completed. We extended our apologies to the customer on the phone today.

Jodi P.
06/2019
5.0
roofing, skylights
  + 0 more
Absolutely perfect!! Clean up was impressive.
Description of Work: Roof and skylights

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Roofing Guys
It was our pleasure! Thank you for taking the time to write a review, we appreciate your business!

Mary B.
03/2019
5.0
roofing
  + -1 more
"The Roofing Guys" were amazing from start to finish. Everyone was polite and professional, and the quality of the work they did was second to none!! In addition to the actual roof installation, the crew was meticulous about cleaning up our property afterwards and they made it so it looked like they had never even been there. It was a very large, more complicated roof than most, and they got every single detail down to perfection. The roof has literally changed the appearance of the entire house. We would recommend them to anyone!!
Description of Work: Full Roof Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Roofing Guys
We truly appreciate your business & the time you took to write the review. The roof was a big one & very complicated, but was no problem for our highly skilled team. Having appreciative customers like you makes our job that much easier & rewarding. Thank you!

Linda P.
03/2019
5.0
roofing
  + -1 more
The large crew, plus a job supervisor and a safety supervisor, replaced the roof quickly, cleaned the area thoroughly and were all very professional. The Roofing Guys gave me an estimate and put me on their schedule a week later. Another property in the neighborhood had its roof replaced by The Roofing Guys, so the recommendation by that homeowner made my choice to call them easy. I'm very pleased with the company and my new roof!
Description of Work: Due to its age and the recent wind storm which lifted shingles, my roof needed replacing sooner rather than later.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from The Roofing Guys
Thank you for your review, it was our pleasure doing business with you! We are honored you chose The Roofing Guys for your roof replacement project!

Robert B.
10/2018
5.0
roofing
  + -1 more
The Roofing Guys sent two guys in the afternoon of 10/05/2018 and they completed the job in 3 hours which was better than we expected.
Description of Work: We needed new fully vented soffits over our existing soffits due to bird damage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Response from The Roofing Guys
Thank you, it was our pleasure doing business with you!

Melissa H.
08/2018
5.0
roofing, siding
  + 0 more
I’d like to take the time to thank The Roofing Guys for doing such an exceptional job on both my roof and siding. From start to finish, every employee I encountered was polite and professional. The work they do is flawless; I couldn’t be happier with the end results. I was most impressed with the meticulous cleanup; nothing was left behind, almost like they we’re never there. Need a roof or siding? Call The Roofing Guys!
Description of Work: New Roof and Siding

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Roofing Guys
Thank you for the great review!

Contact information

3570 Walters Rd, Syracuse, NY 13209

http://www.theroofingguyscny.com

Service hours

Sunday:
9:00 AM - 5:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Siding,
Gutters,
Skylights,
Decks and Porches

FAQ

The Roofing Guys is currently rated 4.7 overall out of 5.

Sunday: 9:00 AM - 5:00 PM

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

The Roofing Guys accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, The Roofing Guys offers free project estimates.
No, The Roofing Guys does not offer eco-friendly accreditations.
Yes, The Roofing Guys offers a 5% senior discount.
Yes, The Roofing Guys offers emergency services.
Yes, The Roofing Guys offers warranties.
The Roofing Guys offers the following services: 2010-2017 Super Service Award Winner in Roofing! New roofs, re-roofs, roof repairs, skylights, architectural shingles, flat roofs, rubber roofs, siding, downspouts, seemless gutter install, fascia, soffit

Contact information

3570 Walters Rd, Syracuse, NY 13209

http://www.theroofingguyscny.com

Service hours

Sunday:
9:00 AM - 5:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM