SYRACUSE'S FINEST HARDWOOD FLR

Charlie was excellent! He was extremely responsive and was able to quickly fit in our project into his schedule. We had a small section of flooring that need to be installed from a home improvement project I started this Spring. By moving a closet wall I exposed a section of the floor that never had flooring because the wall was there. Charlie did an amazing job weaving in the new floor to match seamlessly with the floor that was already in place for decades. He put 3 coats of finish on the new flooring and the third coat he did the entire bedroom and some of the hallway to ensure the best possible blending. Charlie is very easy to work with, was always on time, and again fit in our small little challenging project that other contractors may have not even considered taking on. I would hire Charlie again in a heartbeat and I felt his price was very fair! I would highly recommend him to anyone looking for hardwood flooring projects.

Charlie was great from the first phone call to the minute he called to say he was done. I was redoing my mom's house to sell with a lot of other construction going on. The hardwood floors were a mess. He had to replace some areas that had been damaged on top of refinishing them. He showed up on time every day he came, and he arrived on time. On the last day, I had mistakenly overlapped him with other contractors and he came all the out, only for me to send him away. I asked to put the last coat on after we moved my mom out 2 months later and he happily worked around our schedule without charging us any more. At the end of the job, he even asked how my mom was doing in her new apartment. I would use him again in a second. Very nice to work with, professional, came when he said he would, and gave me advice on some of the upgrades we were doing. Super nice guy.

At the beginning Charlie was a pleasure to work with. He was responsive and showed up quickly for a quote. He measured the 2 bedrooms and hallway for installation of flooring. We ordered the flooring according to his measurements. He sent us to Lumber Liquidators to purchase product. We special ordered flooring to match color of floors in upper level of home and on staircase. We had recently installed electric baseboard heat to replace forced air heat that was not efficient under the slab on our lower level. I asked that the vents be covered as they were no longer necessary. When I came home during the flooring installation they had cut holes in one of the bedrooms for the vents. This was a bummer but the bed in the room covered the vent, so we settled and said please cover the vent in the other room. It became increasingly difficult to communicate with Charlie. They were supposed to come on certain days but cancelled. Charlie's helper was a perfect gentleman and knew his craft well. This was appreciated. At the conclusion of the job for hall and bedrooms we had several boxes of expensive flooring left over? Charlie said that we bought too much. The flooring was only returnable with a 20% restocking fee. We purchased the amount of flooring that he told us to. This was very disappointing. What would we do with the flooring to avoid hundreds of dollars of restocking fees? On the same level of the house, we also have a family room that we installed laminate flooring ourselves a few years prior, so we settled on and purchased a little more flooring and had them install the extra in that room. In addition we bought threshold pieces that I stained myself. There were 4 areas total that the threshold would be installed on. Charlie gave us a quote of another $400 more to install that room. We were not happy with the price as we felt a major error had been made on his part. However we were stuck and moved forward. Back to the thresholds. They were glued down and heavy weights put on top of them for several days. Once all was complete Charlie then added $100 for shoe molding in the family room. I asked for an itemized receipt which Charlie was not able to provide. This project was taking a very long time and our house was in complete disarray and the holidays were approaching. The quote was on 10/24, first installation completed on 11/18 and the final room (that was not in original quote as stated above) was finally completed on 12/11. This was 7 weeks of having our furniture scattered all over the house. We understand that jobs can be delayed in other areas and therefore delay our job, however the communication was not going too well. The cost of the flooring was $3700 with installation at $2500. Fast forward one year later and now one year and 5 months later. 2 of the thresholds have come lose and need to be reglued. After several texts and a voice mail we have not heard back from Charlie. We just want to put the thresholds back down. There is concrete showing under the flooring and looks awful, not to mention we trip on the area daily. I even called our general contractor who recommended Charlie and evidently Charlie said the thresholds are "junk" and will pop off all the time and that he is not coming back here". Really!? So why did he use that product?? This is a lesson learned to get more than one quote on a job and check references. Hopefully we will get the thresholds back down. The old glue looks like it needs to be sanded before they can be reinstalled. This is not our expertise but somehow we will figure it out. Our GC said he will come and hopefully secure them. Thanks Mark, but no thanks for Charlie!!

They're an A all the way!! Charlie refinished 2 of my floors and did an excellent job. He also stopped the floor from squeaking and left the job site cleaner than when he arrived. When he says "no dust" he means it. This is the third time I have used his services and I have always been happy with his work and his prices.

Set up an appointment for 2:30 for them to give us a quote for refinishing our floor and they never showed up or called to cancel. This was very inconsiderate.

Came when promised to give us a quote, arrived on time to perform the work and did an excellent job. We didn't realize that his price included flooring in a entry closet and he remove a articles in this closet to perform the required work.

EXCELLENT

I called this company to provide an estimate to install hardwood flooring throughout my house (approximately 2000 sf). I called in the middle of the day and received an answering machine (not a bad thing), I left all of the details of the job along with my cell phone number. As of this date I have never heard from anyone. I guess they have enough work that they did not want my business, if that was the case a courtesy phone call would have been nice.

TOOK GREAT CARE IN DOING JOB RIGHT OVER 3 DAYS.

It was nice working with them and everything about them. Working with them was wonderful. They were accommodating. They were professional and very neat. Everything was great. I would use them in the future.

I called them twice and spoke to owner, after few days he gave me the estimate and confirmed the work date. The employers were professional, polite and completed the work on time.

IThey did a great job. Were punctual and prfessional.

The price is reasonable. Lower than the larger companies. They were courteous, clean, and did the work in the amount of time they said they would. The work was excellent and I would highly recommend these guys. They specialize only in hardwood floors.