Pool Surgeons Inc. is a locally owned and operated swimming pool repair company that has been serving the CNY community for over 40 years. Our professional staff are knowledgeable and are driven to provide our customers with the best service possible. We believe that our customers come first and that is the core value of our company. We strive to maintain a positive reputation for quality, service, and professionalism. We are here to take the stress of your summer and get you back into what is important, you and your family.
Business highlights
50 years of trusted experience
Services we offer
Swimming pool services. Opening and closing. Vaccuming, motors, filters, line leaks, liners, safty covers and weekly maintenance. Anything to be done with pool maintenance.
Dishonest and poor workmanship. Pat installed a liner and did some plumbing replacement. The liner was not correct and did not fit right in the corners and the pool bottom was not finished properly even though he charged us extra for bottom repair. The plumbing was installed incorrectly and had to be re-done. I would never use this company again. Pat refused to address our concerns and made belittling comments about me when he thought I couldn't hear him. RUN FROM THIS COMPANY !!!
Description of Work: Pool liner install and plumbing repair
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$4,700
Debra F.
08/2018
5.0
pool cleaners
+ -1 more
They were as good as they were last year. Showed up when scheduled & fixed our liner that was coming down in 2-3 places. We didn’t shop around for prices so not sure how they compare to others.
Description of Work: Repair liner
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Debra F.
07/2017
5.0
pool cleaners
+ -1 more
everything went fine. They came when they said they would, completed the repairs & left. You'd never know they had to remove (and replace) sand. The area was left clean.
Description of Work: we have a sand fiIter that had a broken lateral, buried under 350# of sand.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Vicky R.
10/2015
2.0
pool cleaners
+ -1 more
unknown
Description of Work: Every other week pool vac and service. |Had to replace skimmer line because it collapsed. |Motor/vac was run dry for an entire day when unkown to me the leaf catcher was replaced and water was not run into the reservoir. Gaskets were warped and had to be replaced as well in the vac.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
Sandra H.
08/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: replacing liner in pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cheryl O.
04/2015
5.0
pool cleaners
+ -1 more
We have used Pool Surgeons for many years for replacing liners & weekly maintenance. They provide outstanding service. They are professional, knowledgeable , efficient & dependable. Highly recommend.
Description of Work: Opened pool & provides weekly maintenance but also installed liner
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John M.
10/2014
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Pool Surgeons replaced my pool liner and repaired some side wall issues |quickly and professionally at a good price. |P / S even referred a concrete company for some repair work that was needed |around the pool. |Everything went very well with the whole job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,100
Yvonne C.
06/2014
1.0
pool cleaners
+ -1 more
unknown
Description of Work: They did not return our phone call...
Rating Category
Rating out of 5
responsiveness
1.0
Rebecca F.
05/2014
5.0
pool cleaners
+ -1 more
I contacted this company based on the reviews of Angie's List and COULD NOT BE HAPPIER w/ the quality of the service, the friendliness of the staff & the efficiency of the whole process. I cannot more strongly urge anyone who's looking for fantastic service at an equally fantastic price to call The Pool Surgeons!!! I will definitely be using them repeatedly!
Description of Work: Opened my pool for the 2014 season!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Michael B.
08/2013
5.0
remodeling
+ -1 more
The owner of Pool Surgeons said it would be done by the end of the following week and it was done two days early. The two gentlemen that did the work were punctual, friendly, efficient and neat.
Description of Work: Installed a new liner and a new liner track in my kidney shaped inground pool.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
jim L.
08/2013
5.0
pool cleaners
+ -1 more
Outstanding , as is always the case with pool surgeons.
Description of Work: Installed new pool heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Andrea L.
07/2013
5.0
remodeling
+ -1 more
I have dogs, so I requested that the discharge water be pumped outside of the yard, and they were very accomodating about that. They were busy, so getting them to pool took about a week after my call, but they did stay in good touch. In the past I've had companies dump the vacuum waste in my yard - which included dead animals for my dogs to eat/roll in. The Pool Surgeons were very meticulous in this regard, and it made this dog owner very happy!
Description of Work: After the opening the pool which had not been opened in 2 years, and doing an initial vacuum, I had the Pool Surgeons come back because I could not clear the water. They had the water clear in a few days in a 2-step process - one to dump some chemical that made all the cloudy stuff sink the the bottom, and a more intense follow-up visit to vacuum the stuff off the bottom of the pool.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Timothy F.
07/2013
5.0
pool cleaners
+ -1 more
Everything from the very beginning of the transaction was fantastic. From the time they came to give me the estimate, he told me when he would be back with the product and everything was exactly what he promised and what he told me. He came out with his crew and installed it and it is absolutely perfect. I thought he was a bit pricey but in a long run it was worth it.
Description of Work: Pool Surgeons did a complete pool liner replacement for my pool.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Kathleen M.
07/2013
3.0
remodeling
+ -1 more
These guys are obviously very busy. When my husband spoke to them, he was told they were busy installing new pool liners which given the amount of rain it was not a surprise. What was a surprise was being told if they didn't get to us by the end of the week, please call and remind them. We would probably try this company again but I would concerned about their abilities to manage their schedule.
Description of Work: Nothing
Rating Category
Rating out of 5
responsiveness
3.0
Yes, I recommend this pro
Harry G.
12/2012
5.0
remodeling, pool cleaners
+ 0 more
They have repaired several leaks to my pool liner, including scuba service.
Description of Work: These guys have done several repairs for me over the years. They are more reliable, knowledgeable, and much less expensive than the folks in town who sell pools. Highly recommended.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
General Remodeling
FAQ
POOL SURGEONS,INC is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 9:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 3:00 PM
POOL SURGEONS,INC accepts the following forms of payment: Check,MasterCard,Visa
Yes, POOL SURGEONS,INC offers free project estimates.
No, POOL SURGEONS,INC does not offer eco-friendly accreditations.
No, POOL SURGEONS,INC does not offer a senior discount.
No, POOL SURGEONS,INC does not offer emergency services.
Yes, POOL SURGEONS,INC offers warranties.
POOL SURGEONS,INC offers the following services: Swimming pool services. Opening and closing. Vaccuming, motors, filters, line leaks, liners, safty covers and weekly maintenance. Anything to be done with pool maintenance.