Never Wet Basement Waterproofing

The Never Wet Basement workers all did a great job. They cleaned up after themselves very well. They were respectful. They asked me questions when needed. They didnâ t rush through any of the work I would recommend them to anybody who needs their basement done. Great job guys. Thanks again.

Friendly, professional

Thanks to Neil and Kevin and their crew for a job well done.

Neverwet truly stands by their lifetime transferable warranty! I purchased my home last summer. The previous owners had installed the Neverwet basement system. This winter I experienced drainage issues in my front yard. I called Neverwet and spoke with Michele who was very pleasant and understanding. Kevin, one of the owners promptly came over to evaluate the situation. He determined the drain line from the sump pump needed to be extended and connected to the storm sewer. Kevin obtained the necessary permits from the Village and his crew (Jordan and Stirlling perform the work at no additional cost. I am very appreciative of the quick response and excellent customer service from start to finish of the project. I highly recommend NeverWet. They stand behind their warranty and do quality work. You will not be disappointed. Thank you NeverWet.

Knowledgeable and hard working. Impressed with service and results.

STAY AWAY FROM THIS COMPANY! I have a 6 year old house that had a flood in the basement 5 years ago due to a poorly installed sump pump. It has smelled musty ever since. Neverwet recommended a battery back up sump pump and a humidex to help with the smell/feel. I was told it would be completed within a couple of weeks. I called after 4 weeks of not hearing from them and was told that they haven't even picked up the paperwork for my job yet. They were able to come out a couple of weeks after that to complete the job. The battery backup and humidex were installed but installer left a giant hole in my foundation to be repaired the next day. Also, the installer was missing something that allowed the backup to charge up. The next day they came back to turn on the backup and patch the hole in the foundation. I was thinking everything was good at this point other than the messy floor and pretty crooked pipe connections near the sump pump. No big deal. The next day I noticed a loud sound coming from the sump pump. Turns out the installer had crammed the original sump pump along the wall in a position that forced the sump pump to just remain on. This is the same issue that caused my flood a few years back... the sump pump was pushed against the wall and stuck in the OFF position. So the thing I was trying to prevent, a flood, was almost caused by the install of this backup system. The owner came by quickly to try to resolve. He didn't have the part so he came back the next day. At that point, he let me know that he was sorry about the issue and was going to install a new sump pump so this would never happen again and come back to run some caulk along the outside of the humidex to finish the job. This all went down back in February and to no ones surprise he hasn't been back! Promises promises! To top it all off, the humidex that was installed to remove the musty smell has done absolutely nothing! Just a huge rip off!! Hopefully they put my $3k to good use!!

We had a very hard time dealing with them and getting them to show up to do the job. They took four days to partially complete a one day job according to them and it s still not done. The communications with them was very touchy. The plans called for a 6 pipe and they used a 4 pipe without a cost reduction. It s been weeks now and I still haven t heard from them after texting the owner and reminding him that he needs to finish the job.

The entire team from Neverwet was amazing. They were prompt, pleasant, did more than what they had agreed to do. I was blown away by every single personâ s positive and pleasant attitude!