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Isaac Heating & Air Conditioning

Heating and Air Conditioning, Gas Logs, Air Duct Cleaning,

About us

Since 1945, Isaac Heating and Air Conditioning has diligently, grown and evolved to meet the needs of our many valuable customers. We focus on Safety, Uncompromising Integrity, Accountability, Excellence, Outstanding Service and Balance.

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

We support residential, commercial, industrial, and institutional installation and service. Services include: air conditioning, heating, standby generators, plumbing, humidifiers, water heaters, duct cleaning, home energy audits and much more.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.798 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
4%
3
1%
2
1%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 98 reviews

Pam F.
09/2021
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Excellent - very pleased with work done
Description of Work: New furnace install
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
Thank you for the 5 star rating, [Member Name Removed]! We are so glad to hear that you had a wonderful experience. We appreciate your business, and thank you for choosing Isaac.

Victoria M.
09/2021
5.0
electrician, heating & air conditioning/hvac, fireplaces, gas logs
  + 2 more
Been hiring Isaac for the last several years for annual maintenance and service on our gas fireplace insert. We couldn't be more pleased with the Company and, most importantly, with Tyler, our technician. Tyler's the consummate professional: on time, experienced & knowledgeable and does his job thoroughly and quickly. This year, our insert needs its blower motor replaced and we're very relieved that we have Tyler to rely upon to do this big job. Front office customer service has also be excellent throughout the years. Very accommodating and they're always there to take calls. Highly recommend Isaac and if you want the best, ask for Tyler. Thank you!!
Description of Work: Annual Maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
Thank you for the rave review for Tyler and our customer service personnel. We are so pleased to hear that you have had many wonderful experiences over the years. We are so thankful that you continue to choose Isaac. We appreciate your business.

MICHAEL P.
12/2020
1.0
gas leak repair
  + -1 more
I had a gas leaked national grid said to call a repair service. I called on a Tuesday, said they’d come over on Wednesday to fix my valve. Came over charged me $192 and didn’t fix the valve. Then said they’d come over the next day and fix the valve. They didn’t come I called and they said the valve hasn’t arrived yet and no ones coming and could give me an estimate on when. I have been without gas for three days, No one called to cancel , and I got charged $192 for them to basically tell me what national grid told me. I would steer clear away from them.
Description of Work: Gas Valve Replacement

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$665

Response from Isaac Heating & Air Conditioning
We're sorry that the new gas valve had been delayed arriving at Isaac, and we understand that not having the part needed to fix your leak is frustrating. The manager in your area was doing everything he could to find this part for you as quickly as possible. You were noted as a priority client and would have had the part installed as soon as the gas valve was in house. We're sorry for the inconvenience, and we understand why you cancelled the part and did not chose to have it installed by Isaac. Your safety is a top priority, and we're glad that you had it repaired -- even if it wasn't by Isaac.

BEN Y.
09/2020
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service, professional and quality work. They went out of their way to do it right and not cut corners.
Description of Work: replaced oil furnace with propane furnace. installed new ductwork

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
Thank you for the A rating! We appreciate your business, and thank you for choosing Isaac.

Dominic G.
05/2020
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. Isaac Heating and Air Conditioning is the best. I highly recommend them. They are prompt and professional.
Description of Work: Annual maintenance on our central a/c system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
Thank you so much for the A rating. We appreciate the feedback and are so glad that you are happy with the service you received from Isaac.

Sheila K.
05/2019
5.0
heating & air conditioning/hvac
  + -1 more
The service went fine. they came in and did what they said they would do and the price was fair.
Description of Work: Installation New furnace and new water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,400

Response from Isaac Heating & Air Conditioning
Thank you for the A rating. We're happy to hear that all went well, and that you received the excellent service clients have come to expect from Isaac. We appreciate your business!

Linda B.
04/2019
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Gary responded within an hour and a half of my initial call. He is a great young man and has done my service before, I would highly recommend him and all of Issac staff
Description of Work: Furnace was not heating and blowing hot air

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
Thank you for the A rating and kind words for Gary. We agree -- Gary is a great technician and we are so glad you had such a wonderful experience with him. Thank you for choosing Isaac, and we appreciate your business!

Jon H.
10/2018
5.0
heating & air conditioning/hvac
  + -1 more
The entire process when perfect, from initial consultation to installation. The sales rep was very helpful and the technicians were very professional and friendly. I would hire them again and recommend them to anyone.
Description of Work: Ductless AC Installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Response from Isaac Heating & Air Conditioning
Thank you for the kind words and A rating for your installation experience! We're so glad to hear that everyone from your sales rep to the technicians made the installation of your ductless AC such a pleasant experience. Thank you for choosing, Isaac, and we appreciate your business!

Steve D.
10/2018
5.0
heating & air conditioning/hvac
  + -1 more
Went very well. Extremely knowledgeable
Description of Work: Furnace checkup and maintance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
Thank you for the positive review! We're happy to hear that your furnace checkup and maintenance went so well. It's such a good feeling to have peace of mind going into the winter months that your furnace will keep you warm all winter long. We appreciate your business, and thank you for choosing Isaac!

maureen T.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
After waiting 7 hours and 3 calls to another company called Isaac. They came and fixed the problem in less than 2 hours
Description of Work: Central air quit working

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from Isaac Heating & Air Conditioning
Thanks, [Member Name Removed]! That's exactly why Isaac can say "when you need us, we'll be there!" Our technicians are highly trained and extremely prompt -- so glad that we were able to help out where the other business could not. Should you need us again, please don't hesitate to give us a call.

Don C.
07/2018
5.0
heating & air conditioning/hvac, water heater repair, gas leak repair
  + 1 more
Perfect! Great service rep and technicians. They were in time, professional, and cleaned up! The work was well done.
Description of Work: Central air conditioning and new hot water tank install

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
We are very proud of our award winning installation teams and when our clients are able to experience a superior level of craftsmanship we can't help but smile. The time spent in training and Isaac University are necessary so that these experiences are the norm and not the exception. Thank you for choosing Isaac, it means a lot to all of us.

Hank S.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
Everything went smoothly, and we even got energy saving tax credits.
Description of Work: New furnace and air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
Good for you for taking advantage of the tax credits, our project managers and auditors are always up to date on the current offerings so that you can save money. Thank you for the opportunity to be in your home and provide you with the savings in energy as well as the tax credits. Eric Knaak

Marcia B.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
Jon O. was our tech. He was so thorough, and very professional. This was his first time at our place, and I hope we get him again for next year's cleaning! He really knew what he was doing. (As a side note: we also had another tech come out today from another company for different kind of appliance. I mentioned that I was also waiting for the furnace people to come. He asked who we were getting. Isaac I said. They are really good he said. And he no reason to even care! Nice to hear Isaac is even well thought of by other professionals!)
Description of Work: I had both my heating and my central air cleaned and inspected.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Response from Isaac Heating & Air Conditioning
That is music to our ears, not only are you satisfied with the work that was performed today, but others are aware of our team members such as Jon and the quality of the work. Thank you so much for sharing this and for the very kind comments about Jon and we look forward to handling your service needs int he future as well. We appreciate you and the trust you have placed in the Isaac team. Eric Knaak

Carol G.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
Gary did our yearly check up. While in the basement he noticed an outside valve needed a new washer and fixed it!
Description of Work: Yearly check up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
Thanks for recognizing Gary and as you can tell from your experience we try to be an extra set of eyes when we do come over. Having an Isaac technician in your home brings a level of training and experience that we use to help make you aware of any potential problems. Eric Knaak

Art C.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
John did a terrific job and was a very friendly guy. He knows his stuff and my furnace is working well.
Description of Work: Fix furnace

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
We are so glad that you had a great experience with John and it sounds like you were able to connect, thank you very much for the opportunity. John has been doing an amazing job for us and as he continues his education in Isaac University there is no question that he will only get better. Eric Knaak

Sue B.
12/2017
5.0
air duct cleaning
  + -1 more
Cody and Mike called before they arrived at the scheduled time, which I always appreciate. They were polite, friendly, and very helpful in answering all of our questions about our ductwork. They did a very thorough job, and I was pleased with the results. Although I had my ducts cleaned in 2011 by another company, it was Cody and Mike who discovered that only one of my returns was actually functional. The others had been improperly constructed and will need to be remediated. I am sufficiently impressed with the quality of service from Isaac Heating & AC that I will be hiring their company to perform this work, too. Their cost for duct cleaning was slightly higher than I paid before (even allowing for inflation), but I consider it money very well spent.
Description of Work: I needed the air ducts in my two-story home (plus basement) cleaned. I have about 17 ducts (including both registers and returns).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$783

Response from Isaac Heating & Air Conditioning
We are so happy to hear that you appreciated how Cody and Mike handled things, they are a couple of real good technicians and I think its awesome that they found the real issues you were having. Thank you so much for choosing Isaac and for sharing your story with us, and when the time comes that you need service again, we will be here. Eric Knaak

Sue B.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
Sean W. from Isaac Heating & Air Conditioning was wonderful. He was on time, friendly, professional, and provided explanations that were helpful and easy to understand. I used to have my furnace cleaned and maintained by the company that installed it, but recent interactions led me to select another provider for this year's work. Sean W. spent a considerable amount of time checking over the furnace and encouraged my partner and I to watch, ask questions, etc. He is the fourth employee of Isaac Heating & Air Conditioning with whom I've worked this year, and I have been favorably impressed by all of them.
Description of Work: I needed my Bryant furnace cleaned and serviced, and my pipes checked for gas leaks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Isaac Heating & Air Conditioning
Those are some wonderful words of praise regrading Sean and all of us here at Isaac do appreciate what you shared and the fact that you took the time to share them. Thank you for selecting Isaac and for the opportunity, we will make it our goal to exceed your expectations every time we are called upon. Have a wonderful end to 2017. Eric Knaak

Robert R.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went exceedingly well. Sean was extremely courteous and polite, and tremendously conscientious. He thoroughly explained for us what he did and how our furnace “performed” during his evaluation and testing process. Sean was highly meticulous, professional and congenial — a true credit to the ISAAC company name and reputation!
Description of Work: Annual evaluation and maintenance (tune-up) of our ISAAC-purchased and installed furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
Sounds like you experienced the full Sean treatment and believe me you are not the first to make such a comment about Sean and his professionalism. We can't say thank you enough for both choosing Isaac and for having Sean into your home, we are truly grateful for the opportunity. Happy Holidays! Eric Knaak

Paul F.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very professional and complete service. Sean Wheeler the Service Tech was outstanding.
Description of Work: Boiler Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from Isaac Heating & Air Conditioning
We are thrilled that you had a great experience with Sean, he has been an amazing member of our team and while we see it every day what really matters is that you had the "Isaac" experience. Thank you for allowing Isaac into your home and for making us your choice. Happy Holidays Eric Knaak

Nadine S.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great job great to work with very Professional would hire again in a minute
Description of Work: New Furance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
That's awesome to hear, we are so thankful for you as an Isaac client and we are thrilled that you were satisfied with the service. Please let us know if we can be of any further service and have a wonderful Holiday season! Eric Knaak

Alfred L.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
Shawn Poole, the Isaac technician, carefully reviewed the furnace and humidifier schematic and found previous technician did not install a critical jumper cable in the furnace. Shawn installed the cable and the humidifier began working instantly.
Description of Work: Whole house humidifier was not working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
Thank you for allowing Shawne and Isaac to correct the issue, we are sure everything is working as planned at this point and if for any reason it is not feel free to give us a call. We sincerely do appreciate the opportunity. Eric Knaak

Daniel R.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were personable. They seemed to do a thorough job. They were easy to work with. They left me feeling good and like it was money well spent. The price was fair, for what we got. I sincerely hope the quality is an A. I haven't given it the full test yet, but I have no reason to expect trouble.
Description of Work: Routine maintenance on an oil fired, burner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Angela J.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very impressed with Sean's knowledge and his work ethic. Really worked very diligently cleaning the furnaces and completing other functions.
Description of Work: Two furnaces needed maintanence

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Isaac Heating & Air Conditioning
It means a lot to our team that you took the time to recognize Sean's efforts. We really do appreciate the business and we are thankful that we are the one's chosen to handle your HVAC needs. Eric Knaak VP & General Manager

Daniel R.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everything went well. I don't remember the exact cost, but I think it was fair. I have no doubt the service was through, and probably helped us avoid future problems.
Description of Work: Routine servicing on an oil burner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daniel R.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Job took a few hours, and I think it was money well spent.
Description of Work: Routine/annual servicing of an oil fired boiler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Isaac Heating & Air Conditioning
We appreciate you giving the team an "A" rating across the board. Thank you for recognizing the value and the professionalism of our folks. We are here to make your life easier, not more difficult. Eric Knaak VP & General Manager

Contact information

2760 Erie Blvd E, Syracuse, NY 13224

https://www.isaacheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Gas Logs,
Air Duct Cleaning,
Fireplaces,
Water Heaters,
Electrical,
Energy Efficiency Auditing,
Natural Gas Lines,
Insulation

FAQ

Isaac Heating & Air Conditioning is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Isaac Heating & Air Conditioning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Isaac Heating & Air Conditioning offers free project estimates.
Yes, Isaac Heating & Air Conditioning offers eco-friendly accreditations.
No, Isaac Heating & Air Conditioning does not offer a senior discount.
Yes, Isaac Heating & Air Conditioning offers emergency services.
Yes, Isaac Heating & Air Conditioning offers warranties.
Isaac Heating & Air Conditioning offers the following services: We support residential, commercial, industrial, and institutional installation and service. Services include: air conditioning, heating, standby generators, plumbing, humidifiers, water heaters, duct cleaning, home energy audits and much more.

Contact information

2760 Erie Blvd E, Syracuse, NY 13224

https://www.isaacheating.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day