Graves Brothers Home Improvement

Roofing, Siding, Gutters,

About us

Graves Brothers Home Improvement has been locally-owned and operated in Upstate N.Y. since 1977. As one of the fastest growing businesses in the region, they offer their residential and commercial clients Roofing, Siding, Windows, and other Home Improvement services. Graves is a nationally-recognized contractor that has been repeatedly named a Top 100 company in the region as well as one of the top 500 home improvement companies in the United States, annual Angie’s List certification holder, countless product certifications, and more. Graves Brothers services Upstate and Western New York and the Finger Lakes Region from their facilities in Rochester, Buffalo, Albany and Syracuse.

Business highlights

48 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Roofing, Siding, Windows, Doors, Insulation, and Solar

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.37 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
0%
3
14%
2
14%
1
0%


Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

Filter reviews by category

Showing 1-7 of 7 reviews

john W.
09/2020
5.0
roofing
  + -1 more
They were absolutely excellent they have chimney removal and roof replace.They cleaned up after and I highly recommend them.They did a top notch job they finished in just one day and they have a very reasonable price.
Description of Work: Roof replacement
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Graves Brothers Home Improvement
Thank you for sharing your story. We are grateful for the opportunity to work with you.

Christine F.
09/2020
5.0
roofing
  + -1 more
They were awesome the communication is good and he work was great.
Description of Work: Roof Installation
Rating CategoryRating out of 5
Yes, I recommend this pro
$20,000

Response from Graves Brothers Home Improvement
Thanks so much for the A review. We are proud of the work we do here and love hearing these stories. We appreciate it.

Robert R.
09/2020
5.0
roofing
  + -1 more
I was happy with their work. The quality of work was great. They cleaned up after themselves. They did a good job.
Description of Work: They put on a new roof for me.
Rating CategoryRating out of 5
Yes, I recommend this pro
$8,500

Response from Graves Brothers Home Improvement
Thank you for the A rating. We appreciate the opportunity to work with you.

Alexandra E.
09/2020
5.0
gutter repair
  + -1 more
It was excellent. They were responsive and very good communicator. The job was quickly done. They were quite and courteous. I would highly recommend them. They were professional.
Description of Work: They installed my gutters.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Graves Brothers Home Improvement
Thank you for sharing your story. We appreciate the A rating and the opportunity to work with you.

James B.
09/2020
3.0
roofing
  + -1 more
Repair work has not been completed and my inquiry has not been resolved. We have had much work done by this firm in the past and have been pleased with the results, but it seems we’re being ignored. I will try one more time to get an answer.
Description of Work: Roof & Siding Repair
Rating CategoryRating out of 5

Response from Graves Brothers Home Improvement
Hi, sorry you have not had the experience you have come to expect from Graves. Your message has been forwarded to management for review and follow up. We appreciate the opportunity to work with you.

Daniel B.
09/2020
2.0
gutter repair, siding
  + 0 more
I did prep work because I knew they wouldn't do. Timing when they said they were essential, and they got shut down, and basically left my house open to the weather. Not happy with them and the town where I live. Partially the pandemic, but I know that the inspector if it was them, or family members they would have got it done. Nothing but anchors. My basement was flooded, and they remedied the problem, but it created alot more work for me and alot of lost sleep. 3 lights good, 1 I had to fix. I still have to clean up the job and I am finished. Timing and cost are not equal.Too much$ for the work performed. 12mos no interest and payment is a plus, I will pay on the last day!
Description of Work: Siding

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$12,000

Response from Graves Brothers Home Improvement
Hi, we are sorry that you didn't have the experience that you expected. We do our best to provide our clients with the smoothest process possible, but in this case things did come up. The permit delay was related to the town offices being shutdown because of the pandemic, like you said. Our siding team did rattle some plumbing behind the hose bib which led to water in the basement. The resolution was for Graves to cover the removal of the old carpet and replace it. We apologize for the inconvenience. Your message has been sent to management and they are aware of the issue.

Steve H.
09/2020
5.0
siding
  + -1 more
It when great
Description of Work: Repair siding on chimney
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Graves Brothers Home Improvement
Thank you for the A rating. We appreciate the opportunity to work with you.

    Contact information

    3200 Court St., Syracuse, NY 13206

    https://www.gravesbros.com

    Service hours

    Sunday:
    8:00 AM - 5:00 PM
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Roofing,
    Siding,
    Gutters,
    Roof Cleaning,
    Solar Panels,
    Roof Ice/Snow Removal

    FAQ

    Graves Brothers Home Improvement is currently rated 4.3 overall out of 5.

    Sunday: 8:00 AM - 5:00 PM

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: 8:00 AM - 5:00 PM

    Graves Brothers Home Improvement accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Graves Brothers Home Improvement offers free project estimates.
    Yes, Graves Brothers Home Improvement offers eco-friendly accreditations.
    No, Graves Brothers Home Improvement does not offer a senior discount.
    Yes, Graves Brothers Home Improvement offers emergency services.
    Yes, Graves Brothers Home Improvement offers warranties.
    Graves Brothers Home Improvement offers the following services: Roofing, Siding, Windows, Doors, Insulation, and Solar

    Contact information

    3200 Court St., Syracuse, NY 13206

    https://www.gravesbros.com

    Service hours

    Sunday:
    8:00 AM - 5:00 PM
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 5:00 PM