DBR Plumbing Inc

I called about 8:30 am and the repairman arrived about 12:30 pm. He determined that in the toilet that was continuously emptying the chamber the flush chain had come off the handle. He put it back together and it was working fine. In the toilet that was making a whistling noise every time it was flushed, the determined that the fill valve was bad, so he installed a new fill valve and it is now working fine without the noise. A plumber that we had called about eight years ago, thought we would have to open the wall to get to the pipe to stop the noise.

it went amazing. the staff is always there to help and they go above and beyond to do the work.

My phone call was returned promptly (this was after hours and the shop was closed). In less than 30 minutes, Josh was at the house. Although access to water lines and the drain was limited in our house, Josh figured it out and got it cleaned out. Josh was super polite and worked hard to get it taken care of.

Easy to make an appointment for the next day. Terry showed up on time, was friendly, and did a good job diagnosing the problem and explaining the work to be done. The quality of work was great, and the problem is resolved. I am very happy with the experience.

Absolutely RUDE staff. I had to call back 3 times to finally have a technician call me. Was told by a very rude guy named Dan that he was just notified of my calls, 13 hours after my first call. When discussing the issues, he demanded to know if they will get paid for their services. Obviously I would not be calling if I could not pay to have my issue resolved. Do yourself a favor and find a different plumbing service.

Absolutely RUDE staff. I had to call back 3 times to finally have a technician call me. Was told by a very rude guy named Dan that he was just notified of my calls, 13 hours after my first call. When discussing the issues, he demanded to know if they will get paid for their services. Obviously I would not be calling if I could not pay to have my issue resolved. Do yourself a favor and find a different plumbing service.

Let me begin by saying all the workers who showed up at my house were kind, very nice people. The work, however, was very poor. Twice in the last five years I had my sewer line back up from heavy spring rains. This last time I made a decision to install a Main Sewer Backwater Prevention value. I secured three bids and went with DBR, based mainly on their Angie's List reviews. From the outset I made it clear I wanted permits pulled for all work done, and the appropriate inspections and approvals. The quote from DBR was $1,200 for the back water valve and installation. Since there were going to have the floor dug up, I asked them to rough in for a toilet. I was told, no problem, it would just be a couple of hundred dollars more. I then showed them some work I was doing myself upstairs in a bathroom; there was a lead connection to the main waste stack and I asked if they could remove the lead and rough in a PVC. No problem, it would be a couple more hundred dollars. So, total would be $1,600. Great - let's do it. First day of work, a team of three guys showed up, one of them the son of the owner. I felt I was in good hands. I helped with many aspects of the job, carrying out full buckets of dirt, stone and clay, fetching tools, etc. I got them donuts and coffee, and drinks through out the day. (Let me note here: There were three guys in this team and they were here for three and 1/2 days.) During the second day of work I noticed numerous problems. They cut away the old cast iron stack WITHOUT securing it to the studs, risking the collapse of the entire waste stack; in doing so they knocked away part of my foundation wall. Additionally they did not plump any part of this job correctly, taking every shortcut possible. They re-plumped all of my perimeter drains into the city sewer which was against code. I asked about all of this, and was told "it's the only way it can be done." I inquired about a sump pump and was told "you don't need one." While one guy worked on the basement, another worked on the upstairs bathroom. He said it would be an easy job, and he'd be done in an hour or so. I had a business appointment, so I left for a few hours. When I came back he had not only removed the lead connection, but ran the rest of the pvc plumbing for my bathroom renovation. I made it clear it was NOT what we had discussed, but he said he did it "to help me out." They came back for the third day to finish up. In the basement I discovered they had poured new concrete over all of their questionable work. "What did the inspector say?" I asked them. "Oh, we can get this inspected, it would never pass inspection." I told them to stop work immediately. "I made it clear from the outset I wanted all permits pulled and all the appropriate inspections and approvals of their work." They were not happy and left. Later that evening we had another heavy rain, and water POURED through my foundation wall where they left a hole. I called DBR and they said they would be right over. They never showed up. NEVER has my basement walls leaked. The only water ever was from the backing up from the city sewer line. I spent hours wet vacuuming the water from the basement. Needless to say it caused a mess, and I was not happy. The next day I called the Office for Permits and Inspections, and their head guy came over a few hours later. He rejected every -let me repeat - EVERY aspect of their work. In his words "it all has to be done over." He also told me "every one knows it's against code to run perimeter drain lines to the city sewer. You're going to need a sump pit and pump." It took a few weeks for DBR to come back, and under the inspectors direction, fix the work. One man showed up. (He was amazing - very, very professional.) He demo-ed all the work the other three men had done, and fixed all the problems - In one day. I installed the sump-pump myself and ran all the pipe work and electrical needed. I'm happy to report everything is working well, thanks to this second "team" of one may from DBR. All permits were pulled, all inspections done. In fact, the inspector particularly liked the work done on the sump pit and pump. When I told him I did it myself he was very impressed. Now, when I went to "settle up" with DBR, they presented me with a bill for almost $3,000! After talking with the inspector once again it went back down to the $1,600 originally quoted, but it was a fight. Again, every person from DBR who walked into my home was professional, friendly and nice. However, they tried to skimp on every aspect of this job and do everything they could to dissuade me from permits and inspections. Something else to note: I learned through this process the workers who come to the job site are almost NEVER licensed plumbers. The owner has to have a license, but the workers in the field do not. This seems a bit shady to me, when they advertise only "licensed plumbers do the work." The last person on the job site was amazing in every way; professional, polite, and committed to doing the best work possible.

We had a plumber here the same day we called. There were actually two separate repairs--first to replace the main water shut-off and a second to replace the union for the new meter. We didn't know about the need for a new union until the city's meter tech came. There was also an electrical grounding issue which required an electrician before the meter was replaced. DBR was great to work with and did very professional work. We are very happy with the results and the cost.

If I could give an A+ for these services, I WOULD! Prompt, efficient, arrived within a few hours of my phone call; had the problem fixed quickly and efficiently. Polite, listened to my description of the issue, and the entire process took less than 20 minutes. I would recommend them to EVERYONE!

They completed the work in a satisfactory manner. I would used them again.

very well. plumber was on time, did the work professionally, and the price was good. will use this plumber again in the near future.

They are not the cheapest, but they are one of the best. They fixed my problem and have licensed professional plumbers on staff and the equipment to get the job done.

This is the second time we've used DBR. Previously, we called them because the hot water heater had stopped working and there's was the name on the installation tag. Not only were they able to dispatch someone within a few hours, the repair was done quickly and for a reasonable price ($225). This time, we had a leaking pipe in the cellar, and since we were getting ready to put the house up for sale, we needed it taken care of quickly. Again, a repair person was scheduled right away, showed up on time, inspected the work, explained the options, and completed the entire process in less than two hours. He was thorough and professional, but understanding of our decision to forego more thorough repairs.

The plumbing work was excellent, the price was reasonable and everything was done on time.

The plumber arrived a little late because of an overrun on another job, but was quick and efficient when here. It was expensive ($80/hr + parts, 1 hr minimum) but competitive. He also showed me how to do it myself next time to save money on a service call.

DBR Plumbing Inc.located out of Syracuse. They came out last Tuesday. It cost $3,000. I liked their professionalism and their guys are really friendly. Honestly they have a big job, they still are not done, there is a little left. But it's like they have been here most of the times, they are my friends now or something. That's how friendly they are.

Had a flood in the basement which was caused by a street water main, which blocked up our drain. They arrived promptly and unclogged both pipe and drain. It was a very cold day and they worked diligently and got the job done.

I was very pleased with everything. He was clean and professional and did a great job. Would definitely have this company back.

Employee [Andy} arrived on time, explained what needed to be done, and did the work professionally, was neat and careful working in the house. He made sure everything was working properly before he left. Very pleased.

Called Tuesday morning for repair of hot water heater and set up appointment for next morning, Serviceman[Andy} arrived on time and after listening to my description of what was going on with the heater, he explained what he thought it was and got to work. Andy was very professional and did the work in a timely manner, he also took time to explain what the problem was and why it happened, which I appreciated. Cost of repair was very reasonable and heater is working fine, Overall good experience.

Please understand this is such a long story, I need to use a list style to be as brief as possible. The woman in the office was untrusting and not nice when I went in asking for help. She might be biased against landlords I don't know. She demanded payment in advance (it was hard for me that day, I was caught on the road with out having any cash on me, and I had to use a credit card. Knowing how these places don't show up too fast I would have preferred to pay after the work was done but I was desperate because the sewer back up was pretty bad). I paid them against my better senses. The guy came, found the vent trap was plugged. Said he could not fix it unless I paid like $350 for a vac truck. He said no guarantee on that either, and I might have to pay them to excavate the dirt and get at the pipe. I said ok- do it. Vac truck was in shop, will come first thing tomorrow am. A.M. Came and they did not show up. I received a phone call demanding that I come there with them and pay up front (no trust). I explained that I am at work and can not meet you to do this job. They refused to do the job at this point, regardless of basement sewage, unless I paid them- in his own words and quot;we are CODand quot; I asked to speak to the owner. They said owner was out of town and could not be reached for any reason. (yeah, right) I called another plumber who was able to do this job for $135.00 and did not need a vac truck. I called a few times more, later on, and the owner was never there. I wanted to talk about this because we pay for results not excuses. If you paid me to paint your house how would you feel if you came home and there was no paint on the house but yet you still had to pay me? My heart felt feeling is that these people know how desperate you are when you get sewage backups and they are in business to make money only, not to help the customer. I have a 770 credit score, so not getting paid is not a legitimate excuse on their part for not performing the job. My advice is that there are better places to hire than DBR

I was on my third day without hot water and they came within 30 minutes. My other plumber was not showing up. They fixed the problem, but they did charge a little bit more. They were here for three or four hours working on the water heater. If you call them, they will more than likely have the necessary parts.

I found them in the phone book. They were okay, but they kind of left a mess. Once the drain was replaced, he filled bathtub full of water and let the water run out of the tub. I went to check the kitchen ceiling to make sure that it wasn't leaking while he was doing this. I checked the ceiling and didn't see any water. While they were making out my receipt, I noticed the ceiling in the kitchen getting wet. They came in and tried to go through the wall in the bedroom to get to the bathroom, but they ended up having to go through the kitchen ceiling. I had drywall all over the place! They didn't take any of the trash with them.

THEY WERE EXCELLENT. THEY GAVE ME A GOOD PRICE FOR WHAT I GOT. I SHOPPED AROUND AND THEY WERE AN "A". THEY WORKED WHENEVER I WANTED THEM TO. THEY CAME OVER AND WORKED.