Culligan of Greater Syracuse

As the first delivery date for the softener salt came and went, we were forced to call Culligan to request delivery of our "automatic" softener salt delivery. The delivery was subsequently not made on the agreed upon day in spite of the appointment made and having waited around all day for the delivery. Instead it was delivered the following day while I was away from home. I found that the bags were simply left on the sidewall of the driveway. While I was happy to finally receive the salt, I was disappointed that the delivery was not made on the appointed day and that I was forced to lug the bags down the basement stairs and into the water softener myself. My husband and I enrolled in this program mostly for the salt delivery service and were incredibly disappointed that this service was so poor. Then, to add insult to injury, we were charged for the bags of salt on the next month's invoice in spite of the fact that the salt was supposed to be part of the monthly fee. Multiple phone calls were made to attempt to rectify these problems, but we were continually given the run around with various "departments" and promised refunds that never materialized. All the while, they continued to withdraw our monthly fee from our bank account. Finally, we were compelled to threaten legal action and contact our bank to cut off their access to our bank account to force Culligan to cancel our two year contract. We are still receiving invoices from them claiming that our payment is past due. I would suggest that Culligan has behaved in an unprofessional and unethical manner.