County Wide Appliance Service

April 10, 2023: Chris Canfield called me at 8:30 this morning to say he would be here between 10 AM and 12noon to repair our dishwasher. I was in the shower but got out and dressed by 9:50am. I went into the kitchen and saw there was a message on landline at about 10:05 from Cheryl who said that Chris was here at 9:40 but left because no one answered. I called her back and said he was not supposed to be here until 10 AM. Long story short she said she would try to reach him and ask if he could drive back to do the job. Never came. I asked her to let me know when he’s coming back I didn’t hear from her she did call me back. She said it would be sometime after one. I called again in the afternoon and she said she would reach out and that he would call with an ETA. At 2:45. I get a call from him that’s on the landline even though I gave them all my cell phone 1 million times. At 2:56 he calls me on landline and says if he’s going to be here it would be 4:30 but if not here by then, he won’t be coming today at all. We had a “discussion” HE was VERY rude‼️ He hung up on me‼️ He said if it were a refrigerator or stove, he would get here but a dishwasher?? To him, it’s like an icemaker … not important‼️‼️ I said it’s very important to me!! I told him we’re in the middle of a holiday. It’s almost 4 weeks without this dishwasher and that I have two bad hands, he didn’t care. I asked who is his manager. HE HUNG UP ON ME‼️ 1/3/2022: I called Countywide Appliance Repair and 8:57 a.m. And I spoke with CHERYL. She said that CARL is at the DENTIST (!) and he will call me when he gets in to let me know the timeframe of his arrival for our REFRIGERATOR repair. I reiterated to her the issues we’ve had in the past, what’s been going on … and to PLEASE make sure we get service today!! 12/21/21: after Brian & Owen pulled out refrigerator, I called Whirlpool/Kitchen Aid for service. We’re scheduled for January 3, 2022. But on waitlist for possible earlier date if they get a cancellation. (NOTE: See Whirlpool/Kitchen Aid for service call.

Never responded to my request for a quote through Angie's List.

I had 2 scheduled appointments and they canceled BOTH. Technician canceling said job was going to take too long and he had too many other appointments to do. I called Automatic Appliance Repair on a friday, he had the job done in an hour on that following MONDAY!

The first guy that came was OK. Another guy showed up when the part came and he seemed flummoxed by what the first one did. At least they got it fixed. Expensive though.

It turned out to be a fuse. It was found and repaired very quickly.

Mike found it quickly, and spliced in a piece of plastic water hose. Fast and he did a good job, checked his work. Way overpriced though, $2.00 worth of plastic 1/4 hose, ten minutes of his time. $129.60! Way over priced, if I have problems the next time I will shop around. Should have you tubed it and done it my self, cost $2.00!

Perfect. Fixed it in a timely manner and offered advice which I accepted and appreciated.

I have been using County Wide for years and have been very happy with them.I always ask for Karl when I need something serviced.He is prompt, professional and efficient. I highly recommend County Wide and will continue to use them.

Called and then dropped off the unit. CWA charged a nominal fee (refundable if repairs made) and explained the problem and provided an estimate of both cost and time to repair. Upon authorization, they ordered the part(s), repaired the unit and called. Microwave was repaired and picked up in less than a week.

They couldn't come out as soon as I needed.

I called them because GE recommended them, online. The woman asked me what the problem with the washer was. The problem was that the clothes were too damp coming out of the spin cycle. Once the repairman came, he asked if there were any power outages. Usually if we have one it's only momentarily. Then he said that the delicate cycle don't work good for spin. I never use the delicate setting. When I tried to show him what settings I use, the touch screen wouldn't go into the settings. He asked me if I ever unplugged the washer and I told him I did. He said I would have to leave the washer unplugged longer. I have left it unplugged overnight. Then he said I would have to reconfigure the computer. I thought that was the repairers job. Well the washer wouldn't go into any of the other cycles so the repairman tried the spin cycle and said it was running OK. I had the damp clothes hanging over my exercise machine so we put them in the washer and spun them out. They were a little better but not great. I use the HE Detergent and use the liquid fabric softener or vinegar. I don't like a person who is supposed to be servicing your appliance to play the blame game with me. That tells me they either don't know enough about their job or didn't want to fix this particular washer. I've been washing clothes for years. I think I know when something isn't right. Our appliances never get abused. The clothes are still coming out damp and the computer screen isn't right. I can't fix the computer screen. It's not my job. The repairman's conclusion was checked and found normal operation.

Within 48 hours of my call, the repairman arrived at my house to assess what the problem was with my washing machine. As it turned out, it was a very minor problem that required no parts and I was charged only for the original service call. He could have told me anything about what was wrong and I would have believed him but he did not. i have used Countywide for many years and they have fixed everything from dishwashers, washers and dryers to refrigerators large freezers. I have found the to be honest and efficient ... Not to mention the fact that they always do quality work!

I received a call from Mike saying he would arrive between 10:30 and 12 noon. He arrived around 10:30. He knew just what had to be done to fix the problem and had everything done in 30 minutes. I've used County Wide over the years and have never been disappointed.

explained problem offered next day appt. tech evaluated situation and explained problem. called a few days later that part was in. arranged appt. very satisfied. would use again

I called for a tenant whose oven had stopped working. I called them on Wednesday and we set up an appointment for Friday (today). The guy showed up on time (between 9:30 and 11:30 was the agreed upon time) and he fixed the issue without incident. My only concern was the price. The oven ignitor needed to be replaced (as is usually the case when the burners work but the oven doesn't) and the total price was $147. I'm going to try JB Appliance Repair next time to compare the prices. I'm also unsure if their work is covered under warranty. Other than my issue with the price, they were professional and fixed the problem when they said they would.

I am a contractor so I have used County Wide Appliance Service before and have never had any complaints. My dishwasher was still under warranty so it covered the cost of the service call. The quality of there work is really good and they are very prompt.

We had them come back twice only because they replaced a smaller part for us to see if that worked, not because they did bad work. They fixed it. They made two trips but they replaced an inexpensive thing first and then it did not work completely so we had to call them back. We agreed to do this rather than do a full blown repair. They tried to fix the cheapest thing first. It was not their fault. They were very good. They were there the next day and they did not try to make it bigger than what it was. They were cost conscious. They called me in the afternoon and had it done the next morning. They were very good in terms of professionalism. I would use their services again in the future.

As previously stated - we have used the company for the past five years. As a result of their first visit 5 years ago - we have had complete faith in the company. The dryer was making a loud whirling noise ... although it appeared to work find the sound was driving us crazy. When the serviceman arrived ... he took everything apart - and discovered a belt had broken ... and advised it could have caused terrible problems if we had ignored it. He showed us the broken parts, ordered the new part and returned within two days to replace the part. Normally they have the parts either on hand or in stock - but if my memory is correct this item was a different numbered item. He replaced it and everything worked as it should!!! They have worked on the dryer, oven and dishwasher (although we believed we had purchased high quality items when building the home - nothing is made like it used to be!!) and the same gentleman has been out each time. He is pleasant, doesn't always tell me what I want to hear (overuse of soap in both washer and dishwasher) and they are HONEST which is probably the best compliment I could give a company! I have referred friends and neighbors to them ... will use them in the future ... and would strongly recommend them to anyone for appliance needs! Good luck!!!

I'm going to call someone else because it way too expensive to have him come out.

Were responsive and professional; diagnosed problem quickly. Then, wrong part was ordered. Were not able to tell me whether they ordered the wrong part or vendor sent the wrong part. Was not discovered until the wrong part was attempted to be installed. At the time of the original call, the service tech indicated that it would be better to replace the water line as well since an o-ring might leak with repeated loosening and tightening. He said he would bring one with him when he installed the vavle. He did not. It took a full week for the correct part to arrive and a few more days for us to arrange a convenient time to install it. Quality of work and professionalism were OK; but experience was not smooth.

They did a good job and fixed it. It was under warranty and all they had to do was fix a wire in it. He did complain about something because he had to go down in my basement. The quality was okay. They came out earlier than I expected which was good.

I called another company and they came out and made the repair. A few days later Countywide called me back and the man said he was calling me back about my drier. I told him that I got someone else to fix the drier. He rudely said not to bother calling them again and hung up on me.

I called early in the morning and asked for an appointment. Someone answered the phone right away (after 8 AM) who could schedule the appointment (a big plus compared to outfits that have grandma or a machine answer and call you back when it's convenient for them). However, they are apparently still in the Ozzie and Harriet years when mom was home all day and available to wait for service calls. They were amazed by my request for an appointment after 4:30 ("oh no--that's much too late to make an appointment"). I decided to go ahead and use them anyway, but had to take time off from work. What an advantage a company would have if they scheduled evening appointments and advertised this! The repair tech called when he was on his way, arrived on time, diagnosed the repair and completed the work promptly. He was efficient and professional.

Very well! Got the work scheduled per our needs and the repair person was on time and scheduled around our chores. He was courteous, found and fixed the problem quickly and also offered operating advice to keep us out of trouble. Highly recommend them!

They did the job very quickly and efficiently. They were prompt and stayed right on schedule. I have used them many times in the past for such as washing machine repairs and I have never had any problems with them at all.