April 10, 2023: Chris Canfield called me at 8:30 this morning to say he would be here between 10 AM and 12noon to repair our dishwasher. I was in the shower but got out and dressed by 9:50am. I went into the kitchen and saw there was a message on landline at about 10:05 from Cheryl who said that Chris was here at 9:40 but left because no one answered. I called her back and said he was not supposed to be here until 10 AM. Long story short she said she would try to reach him and ask if he could drive back to do the job. Never came. I asked her to let me know when he’s coming back I didn’t hear from her she did call me back. She said it would be sometime after one. I called again in the afternoon and she said she would reach out and that he would call with an ETA. At 2:45. I get a call from him that’s on the landline even though I gave them all my cell phone 1 million times. At 2:56 he calls me on landline and says if he’s going to be here it would be 4:30 but if not here by then, he won’t be coming today at all. We had a “discussion” HE was VERY rude‼️ He hung up on me‼️ He said if it were a refrigerator or stove, he would get here but a dishwasher?? To him, it’s like an icemaker … not important‼️‼️ I said it’s very important to me!! I told him we’re in the middle of a holiday. It’s almost 4 weeks without this dishwasher and that I have two bad hands, he didn’t care. I asked who is his manager. HE HUNG UP ON ME‼️ 1/3/2022: I called Countywide Appliance Repair and 8:57 a.m. And I spoke with CHERYL. She said that CARL is at the DENTIST (!) and he will call me when he gets in to let me know the timeframe of his arrival for our REFRIGERATOR repair. I reiterated to her the issues we’ve had in the past, what’s been going on … and to PLEASE make sure we get service today!! 12/21/21: after Brian & Owen pulled out refrigerator, I called Whirlpool/Kitchen Aid for service. We’re scheduled for January 3, 2022. But on waitlist for possible earlier date if they get a cancellation. (NOTE: See Whirlpool/Kitchen Aid for service call.
Description of Work: We’re waiting for our GE Monogram dishwasher to be repaired. Parts came in but technician showed up early and we were not available. He gave me a 2 hour window for the time which I appreciated but he apparently arrived 20 minutes early and I was not available. I did not hear a door bell or phone. They continue to use our landline number when, I’ve given the office and technician my cell phone on MULTIPLE occasions.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
Paul B.
06/2019
1.0
appliance repair
+ -1 more
Never responded to my request for a quote through Angie's List.
Description of Work: Refrigerator water dispenser repair
Rating Category
Rating out of 5
responsiveness
1.0
laurie K.
01/2018
1.0
appliance repair, small appliance repair
+ 0 more
I had 2 scheduled appointments and they canceled BOTH. Technician canceling said job was going to take too long and he had too many other appointments to do. I called Automatic Appliance Repair on a friday, he had the job done in an hour on that following MONDAY!
Description of Work: Dishwasher repair
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Amir F.
08/2017
4.0
appliance repair
+ -1 more
The first guy that came was OK. Another guy showed up when the part came and he seemed flummoxed by what the first one did. At least they got it fixed. Expensive though.
Description of Work: Diagnose malfunctionand repair fridge
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Peter F.
02/2017
5.0
small appliance repair
+ -1 more
It turned out to be a fuse. It was found and repaired very quickly.
Description of Work: Microwave needed to be repaired. It was completely dead.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$125
Richard H.
12/2016
3.0
appliance repair, small appliance repair
+ 0 more
Mike found it quickly, and spliced in a piece of plastic water hose. Fast and he did a good job, checked his work. Way overpriced though, $2.00 worth of plastic 1/4 hose, ten minutes of his time. $129.60! Way over priced, if I have problems the next time I will shop around. Should have you tubed it and done it my self, cost $2.00!
Description of Work: Refrig repair, leaking water line to the ice maker.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$129.6
Mary Jo D.
12/2016
5.0
appliance repair
+ -1 more
Perfect. Fixed it in a timely manner and offered advice which I accepted and appreciated.
Description of Work: Dishwasher repaired.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
elizabeth M.
11/2014
5.0
appliance repair
+ -1 more
I have been using County Wide for years and have been very happy with them.I always ask for Karl when I need something serviced.He is prompt, professional and efficient. I highly recommend County Wide and will continue to use them.
Description of Work: Installed new ice-maker.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Walt M.
06/2014
5.0
appliance repair
+ -1 more
Called and then dropped off the unit. CWA charged a nominal fee (refundable if repairs made) and explained the problem and provided an estimate of both cost and time to repair. Upon authorization, they ordered the part(s), repaired the unit and called. Microwave was repaired and picked up in less than a week.
Description of Work: Repaired Jennaire convection microwave by replacing defective switch/electronics. Provided estimate and advise prior to service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Brenda A.
04/2014
3.0
appliance repair
+ -1 more
They couldn't come out as soon as I needed.
Description of Work: I wanted them to come out and repair my freezer.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
3.0
Mary C.
01/2014
2.0
appliance repair
+ -1 more
I called them because GE recommended them, online. The woman asked me what the problem with the washer was. The problem was that the clothes were too damp coming out of the spin cycle. Once the repairman came, he asked if there were any power outages. Usually if we have one it's only momentarily. Then he said that the delicate cycle don't work good for spin. I never use the delicate setting. When I tried to show him what settings I use, the touch screen wouldn't go into the settings. He asked me if I ever unplugged the washer and I told him I did. He said I would have to leave the washer unplugged longer. I have left it unplugged overnight. Then he said I would have to reconfigure the computer. I thought that was the repairers job. Well the washer wouldn't go into any of the other cycles so the repairman tried the spin cycle and said it was running OK. I had the damp clothes hanging over my exercise machine so we put them in the washer and spun them out. They were a little better but not great. I use the HE Detergent and use the liquid fabric softener or vinegar. I don't like a person who is supposed to be servicing your appliance to play the blame game with me. That tells me they either don't know enough about their job or didn't want to fix this particular washer. I've been washing clothes for years. I think I know when something isn't right. Our appliances never get abused. The clothes are still coming out damp and the computer screen isn't right. I can't fix the computer screen. It's not my job. The repairman's conclusion was checked and found normal operation.
Description of Work: .
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0
$83.16
Linda K.
09/2013
5.0
appliance repair, small appliance repair
+ 0 more
Within 48 hours of my call, the repairman arrived at my house to assess what the problem was with my washing machine. As it turned out, it was a very minor problem that required no parts and I was charged only for the original service call. He could have told me anything about what was wrong and I would have believed him but he did not. i have used Countywide for many years and they have fixed everything from dishwashers, washers and dryers to refrigerators large freezers. I have found the to be honest and efficient ... Not to mention the fact that they always do quality work!
Description of Work: Repaired my washing machine
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Larry B.
04/2013
5.0
appliance repair
+ -1 more
I received a call from Mike saying he would arrive between 10:30 and 12 noon. He arrived around 10:30. He knew just what had to be done to fix the problem and had everything done in 30 minutes. I've used County Wide over the years and have never been disappointed.
Description of Work: Our freezer was leaking water into the refrigerator. Mike from County Wide had the blockage cleared and everything put back together in 30 minutes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$83
kathryn J.
02/2013
5.0
appliance repair
+ -1 more
explained problem offered next day appt. tech evaluated situation and explained problem. called a few days later that part was in. arranged appt. very satisfied. would use again
Description of Work: estimate/part replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Dima K.
12/2012
4.0
appliance repair
+ -1 more
I called for a tenant whose oven had stopped working. I called them on Wednesday and we set up an appointment for Friday (today). The guy showed up on time (between 9:30 and 11:30 was the agreed upon time) and he fixed the issue without incident. My only concern was the price. The oven ignitor needed to be replaced (as is usually the case when the burners work but the oven doesn't) and the total price was $147. I'm going to try JB Appliance Repair next time to compare the prices. I'm also unsure if their work is covered under warranty. Other than my issue with the price, they were professional and fixed the problem when they said they would.
Description of Work: Oven ignitor needed to be replaced Call was placed on Wednesday and they came Friday Ignitor was replaced but the price could have been better
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$147
richard S.
02/2012
5.0
appliance repair
+ -1 more
I am a contractor so I have used County Wide Appliance Service before and have never had any complaints. My dishwasher was still under warranty so it covered the cost of the service call. The quality of there work is really good and they are very prompt.
Description of Work: County Wide Appliance Service came out to look at my dishwasher.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John D.
02/2012
5.0
appliance repair
+ -1 more
We had them come back twice only because they replaced a smaller part for us to see if that worked, not because they did bad work. They fixed it. They made two trips but they replaced an inexpensive thing first and then it did not work completely so we had to call them back. We agreed to do this rather than do a full blown repair. They tried to fix the cheapest thing first. It was not their fault. They were very good. They were there the next day and they did not try to make it bigger than what it was. They were cost conscious. They called me in the afternoon and had it done the next morning. They were very good in terms of professionalism. I would use their services again in the future.
Description of Work: I used County Wide Appliance & TV to repair a refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
elizabeth W.
01/2012
5.0
appliance repair
+ -1 more
As previously stated - we have used the company for the past five years. As a result of their first visit 5 years ago - we have had complete faith in the company. The dryer was making a loud whirling noise ... although it appeared to work find the sound was driving us crazy. When the serviceman arrived ... he took everything apart - and discovered a belt had broken ... and advised it could have caused terrible problems if we had ignored it. He showed us the broken parts, ordered the new part and returned within two days to replace the part. Normally they have the parts either on hand or in stock - but if my memory is correct this item was a different numbered item. He replaced it and everything worked as it should!!! They have worked on the dryer, oven and dishwasher (although we believed we had purchased high quality items when building the home - nothing is made like it used to be!!) and the same gentleman has been out each time. He is pleasant, doesn't always tell me what I want to hear (overuse of soap in both washer and dishwasher) and they are HONEST which is probably the best compliment I could give a company! I have referred friends and neighbors to them ... will use them in the future ... and would strongly recommend them to anyone for appliance needs! Good luck!!!
Description of Work: We have used this company for all our appliance repairs over the past 5 years. I believe the last time they were out was for the dryer - we always have the same serviceman - and he is thorough and goes above and beyond - explaining what we're doing right and wrong ... and how we can improve the performance of our appliances.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Rosemarie C.
10/2011
2.0
appliance repair
+ -1 more
I'm going to call someone else because it way too expensive to have him come out.
Description of Work: They charged me $110.16 just to come out and look at my appliance. He didn't have any parts with him. I even told him the brand and model number before he came out.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$110.16
Michael S.
07/2011
4.0
appliance repair
+ -1 more
Were responsive and professional; diagnosed problem quickly. Then, wrong part was ordered. Were not able to tell me whether they ordered the wrong part or vendor sent the wrong part. Was not discovered until the wrong part was attempted to be installed. At the time of the original call, the service tech indicated that it would be better to replace the water line as well since an o-ring might leak with repeated loosening and tightening. He said he would bring one with him when he installed the vavle. He did not. It took a full week for the correct part to arrive and a few more days for us to arrange a convenient time to install it. Quality of work and professionalism were OK; but experience was not smooth.
Description of Work: Repair valve in water line in refridgertor.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
2.0
punctuality
5.0
Yes, I recommend this pro
$100
Laurine W.
04/2011
3.0
appliance repair
+ -1 more
They did a good job and fixed it. It was under warranty and all they had to do was fix a wire in it. He did complain about something because he had to go down in my basement. The quality was okay. They came out earlier than I expected which was good.
Description of Work: We used County Wide Appliance & TV to work on our washing machine.
Rating Category
Rating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MIKE K.
02/2009
1.0
appliance repair
+ -1 more
I called another company and they came out and made the repair. A few days later Countywide called me back and the man said he was calling me back about my drier. I told him that I got someone else to fix the drier. He rudely said not to bother calling them again and hung up on me.
Description of Work: I called them and asked them about repairing my coin operated gas drier and I was informed that they did not work on coin boxes.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Marcia H.
09/2008
4.0
appliance repair
+ -1 more
I called early in the morning and asked for an appointment. Someone answered the phone right away (after 8 AM) who could schedule the appointment (a big plus compared to outfits that have grandma or a machine answer and call you back when it's convenient for them). However, they are apparently still in the Ozzie and Harriet years when mom was home all day and available to wait for service calls. They were amazed by my request for an appointment after 4:30 ("oh no--that's much too late to make an appointment"). I decided to go ahead and use them anyway, but had to take time off from work. What an advantage a company would have if they scheduled evening appointments and advertised this! The repair tech called when he was on his way, arrived on time, diagnosed the repair and completed the work promptly. He was efficient and professional.
Description of Work: They replaced the electric starter in my oven and tightened the fins in my dryer.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$170
Ankur P.
01/2008
5.0
appliance repair
+ -1 more
Very well! Got the work scheduled per our needs and the repair person was on time and scheduled around our chores. He was courteous, found and fixed the problem quickly and also offered operating advice to keep us out of trouble. Highly recommend them!
Description of Work: Dishwasher repair.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$75
LINDA L.
07/2007
5.0
appliance repair
+ -1 more
They did the job very quickly and efficiently. They were prompt and stayed right on schedule. I have used them many times in the past for such as washing machine repairs and I have never had any problems with them at all.
Description of Work: There was a recall on my dishwasher and they replaced that part. I am really not to sure of what part it was. Since the work was done under recall, there was no cost to me.
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Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
County Wide Appliance Service is currently rated 4.1 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
County Wide Appliance Service accepts the following forms of payment: Check,MasterCard,Visa
No, County Wide Appliance Service does not offer free project estimates.
No, County Wide Appliance Service does not offer eco-friendly accreditations.
No, County Wide Appliance Service does not offer a senior discount.
No, County Wide Appliance Service does not offer emergency services.
Yes, County Wide Appliance Service offers warranties.
County Wide Appliance Service offers the following services: Appliance repair.