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Comfort Windows

Windows, Doors, Insulation,

About us

Comfort Windows is Upstate NY's Premier Home Improvement Company. Local experts for windows, doors, bathrooms, basements, insulation, sunrooms, siding and more.

Business highlights

47 years of trusted experience

Services we offer

Windows manufacturing, double hung, sliders, bay & bow, casement, awning, entry doors, storm doors, sliding glass doors, patio doors, garage doors, interior door, siding, sunrooms, basement remodeling, bathroom remodeling, insulation, decking, roofing, and retractable awnings.

Services we don't offer

Ask for details

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.7152 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
9%
3
3%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 26-50 of 152 reviews

Linda G.
03/2015
5.0
replacement windows
  + -1 more
They are so nice! The experience was great. They cleaned everything up after themselves. They also wear slippers to protect your floor. They also found lead on one window, but they knew what they were doing & had a specific procedure to go through. They surrounded plastic so the dust didn't escape. They will put tarps down on all your belongings to protect them. Very impressive.
Description of Work: They checked for lead paint. They will measure the window then have someone come out & measure it again to verify. They replaced 3 windows for me which are guaranteed for life. They are all made specifically for your window size. They use a type of caulk that you will never have to caulk them again.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,240

Lenore O.
02/2015
5.0
heating & air conditioning/hvac, replacement windows
  + 0 more
I purchased a 20 year old home with "original" windows. I cant believe the difference it makes with a quality window! My furnace barely kicks on, the floors are warmer, absolutely no draft even on the coldest days. Installation was professional and clean, you wouldn't even know I had a window replaced! Absolutely no damage to the walls, even was able to re-use my old trim. Can't say enough good things about Comfort!
Description of Work: Replaced window in dining room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Megan S.
07/2014
3.0
replacement windows
  + -1 more
I like the quality of the windows. I dislike that we had to have them back 3 times to fix things.
Description of Work: We used Comfort Windows for windows recently, in the last 3 weeks. They replaced all of the windows in the house that we live in now.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0


Robin B.
06/2014
5.0
replacement windows
  + -1 more
We love the Comfort Windows! Great product and installers. We would use them again in the future- highly recommend!
Description of Work: Installed windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Brad D.
06/2014
3.0
replacement windows
  + -1 more
After contacting comfort to try and get a sales rep to come to my home and give me a quote on replacing all windows in my sunroom I I found that they for some reason were either very disinterested in getting back to me,extremely unorganized, or just to busy!I am not sure which one applies, but after trying three times to get someone to contact me,I was at that point not interested in having them come to my house anymore, much less to a job. If this was any indicator of how the job was going to go, then I was sure I wanted somebody more reliable coming to do it. To bad , because I had heard good things about comfort and the ratings seemed to lead in that direction, but my experience was not what I was looking for and ended up going with Pace windows and doors.
Description of Work: Nothing

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0


Suzanne W.
06/2014
5.0
replacement windows
  + -1 more
I was very impressed with Comfort Windows. From the salesman to the installers, I have only good things to say about this company. The salesman was honest and bent over backwards to get me a good price, even if it cut into his commission. He had the unfortunate task of battling other quotes with a tough third party financier. he did a tremendous job and gave me a great deal. The installation was just a perfect dream. They were so quick, efficient, and CLEAN! I mean really clean. I couldn't even tell they came. I can't say enough good things about these installers. So professional and courteous. I would definitely suggest this company to anyone needing to replace windows. As far as the product...I have had the windows for almost a year, and they are really good. The house is so quiet now. They are a great window product. The windows open so easily and work smoothly, and they are simply beautiful windows. Go with Comfort...you won't be disappointed. :)
Description of Work: Replacement of all windows in circa 1910 home, 30+ windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

gene C.
06/2014
5.0
insulation, replacement windows
  + 0 more
Total professionalism. We have used Comfort in the past with the same results. From the free estimate to the clean up after the job every thing performed to a tee.
Description of Work: Insulation installation in the walls and roof. Vinyl siding will be done this week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

jennifer R.
05/2014
5.0
siding
  + -1 more
They did a fantastic job. They came out and did all the work at the price in which I was quoted.
Description of Work: They completely resided my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Cindy S.
05/2014
5.0
siding, replacement windows
  + 0 more
Their service was really excellent. The salesman explained how they do the work and everything to us. They guarantee their work and if there is any problem, they will come back and fix it within a week. However, they were very expensive.
Description of Work: We have used Comfort Windows for windows and siding.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

carol G.
05/2014
5.0
decks, replacement windows
  + 0 more
Comfort Windows enclosed my porch with windows and a sliding door. It went very well, we loved the job that they did, everything was perfect. I can't say that if there is anything I didn't like. Everyone says, why do you use Comfort Windows, they are too expensive, but it ended up that I got a great deal because when they came out to get me the quote, there was a fair going on and because a state fair was going on at that time, I was able to get a 40% discount on everything, so turned out to be less expensive than anybody else that I had. My doors and my windows that I have ordered were not a stock item, they were a custom order like I custom make them, the only negative thing it took them long to be made because 3 months I had to wait for them, took a long time. Once we got the windows, they came and they took like 3-1/2 days, everything put in, and they did a really good job. I cannot say that there is anything that I don't like about it. One guy was real good and the other guy was okay. Yes, I would use them in the future.
Description of Work: Comfort Windows enclosed my porch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Catherine M.
05/2014
1.0
siding
  + -1 more
I contacted comfort windows for an estimate on siding our house. The appointment was made for later that week. When the gentleman came he had no samples of any of their products for us to look at. He gave us a "ball Park " of 25,000 to 28,000 to do the job. He told us he would go back to the office and draw up an estimate on paper and be back in a few days to present it to us.It has been three weeks and we have heard nothing. We have since hired a nother contracter.
Description of Work: Came and gave estament.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0


Response from Comfort Windows
I can't begin to apologize enough for this. This is not typical of how Comfort runs their business. We have spoken with the representative and there is no excuse allowable for not getting back with a customer. Unfortunately, Comfort has lost a valuable future customer and has learned a valuable lesson. Comfort sincerely apologizes for this, but if there is future interest in any other product, we can send a different representative out with better results. Comfort does appreciate the response from Catherine Muters. Thank you

Lisa K.
04/2014
5.0
doors, replacement windows
  + 0 more
The quality is good, the responsiveness, the price is also good. They are very professional.
Description of Work: Doors Services: replacing serial doors and windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,900

Arne S.
04/2014
5.0
replacement windows
  + -1 more
The crew showed up in rain, snow and a BLIZZARD. They were polite and friendly and very knowledgeable. The work was performed to spec but the guys went above and beyond in the execution of the work. Would DEFINITELY recommend Comfort to anyone.
Description of Work: Remove old siding and put up new siding.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janet C.
03/2014
5.0
insulation
  + -1 more
They did great. They were on time. There no hidden fees. They cleaned up after themselves. I can’t say enough nice this about them.
Description of Work: They put in insulation in the attic and the basement room joist.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Margaret & Ed S.
03/2014
5.0
replacement windows
  + -1 more
They were very good at what they did. They cleaned up there mess when they were done. I would hire them again.
Description of Work: They installed 2 double hung windows in living room . This year they are coming back to install 1 more window

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Jodi Q.
02/2014
5.0
replacement windows
  + -1 more
Someone from Comfort Windows came in and gave me an estimate on replacement windows. The guy spent at least an hour and a half with me answering all of my questions and explaining everything. I really liked the salesman and I have heard nothing but good things about Comfort Windows. The only reason that the work has not been done yet is because we are saving money to do it but once we have saved the money we will be going with Comfort. They are punctual and completely trustworthy. I like that they have their own customer service so if anything does go wrong you deal with Comfort directly and not some outside company.
Description of Work: Performed in home energy audit and received estimate for window replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Carlo B.
02/2014
5.0
replacement windows
  + -1 more
We went with triple pane comfort windows. They're very quiet & well made. The installers are polite, on time & professional.
Description of Work: Replaced windows

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Edward D.
02/2014
5.0
replacement windows
  + -1 more
Excellent service. Punctual and efficient. Workers had excellent attitudes and were professional.
Description of Work: Replaced windows

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

John M.
01/2014
5.0
insulation
  + -1 more
It was completed on schedule, with minimum interference. You could set your clock by their arrival and departure times. The workers were professional and friendly. We will use Comfort Windows again without reservation.
Description of Work: Completed full insulation of house based on their examination of the efficiency of the existing structures.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Linda B.
12/2013
2.0
bathtub refinishing
  + -1 more
We live on basically a fixed income and this was way out of our range for a simple tub replacement. They were polite and I received my whole deposit back within a couple weeks after saying no to the service. I was disappointed that it would have been so expensive as all we wanted replaced was the tub!
Description of Work: An estimate of approximately $3,000 was given for a replacement bathtub. When they came for the measurements a month later the gentleman said that it would probably be about $1,500 more.

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

Yes, I recommend this pro

Brian M.
11/2013
5.0
doors, replacement windows
  + 0 more
These guys are the BEST!!! From the sales crew, to the office staff and especially the highly trained, experienced and professional installers. They came exactly when they said they would, removed the old windows to the studs and replaced each with a great quality triple glazed window. Each of the 4 crew members was experienced and they went to work with the utmost efficiency. Each knew what the other was doing without speaking, and they went about their tasks with enthusiasm. In addition, they were very personable and happily answered all of my questions. What a nice bunch of guys! The windows and doors were installed perfectly and the interior and exterior trim was flawless. They used high quality pine molding and also installed new sills. Each piece was perfectly mitered and installed with care- FLAWLESS. The windows themselves are just great! They also cleaned up every scrap and speck of dust in the house and the yard as well and left them cleaner than it was when they arrived each day. A true group of professionals and extremely hard working bunch!!! I would highly recommend them to anyone.
Description of Work: Removed all windows and door in the house and basement to the studs and replaced all

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,000

Renee L.
09/2013
5.0
replacement windows
  + -1 more
It was a great deal and a wonderful door. It locks with a key and the screens are attached and the insulated windows, lift easy and sound proof more then I thought. Living near a busy street the insulated door provides a quiet indoors. I can leave door open to enjoy the light and feel safe with a locking device on the handle. They are a bit more in the cost department, but they guarantee their work.
Description of Work: Installed a front door / insulated screen door.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Bret B.
09/2013
5.0
replacement windows
  + -1 more
Very professional. Loved the salesman. This is how window replacement should go folks!
Description of Work: Full house replacement of windows

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Brian M.
08/2013
5.0
doors, replacement windows
  + 0 more
They were great! There were no problem or pressure. They came out three or four weeks ago, and I had the bid a couple of days.
Description of Work: I'm going to use Comfort Windows to do my window relpacement. I got a bid from them.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

Frank F.
08/2013
5.0
replacement windows
  + -1 more
They were excellent. They did a great job and were in and out in two days. They cleaned up after themselves. I thought they followed through on their orginal plan and the windows turned out great.
Description of Work: They replaced all the windows in the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,500

Contact information

3624 John Glenn Blvd, Syracuse, NY 13209

https://www.comfortwindows.com/locations/syracuse

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 7:00 PM
Wednesday:
8:30 AM - 7:00 PM
Thursday:
8:30 AM - 7:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Windows,
Doors,
Insulation,
Siding,
Garage Doors,
Decks and Porches,
Basement Remodeling,
Finished Carpentry and Woodworking,
Heating and Air Conditioning,
Gutters,
Bathtub Restoration,
Awnings

FAQ

Comfort Windows is currently rated 4.7 overall out of 5.

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 7:00 PM

Wednesday: 8:30 AM - 7:00 PM

Thursday: 8:30 AM - 7:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 9:00 AM - 2:00 PM

Comfort Windows accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Comfort Windows offers free project estimates.
Yes, Comfort Windows offers eco-friendly accreditations.
No, Comfort Windows does not offer a senior discount.
No, Comfort Windows does not offer emergency services.
Yes, Comfort Windows offers warranties.
Comfort Windows offers the following services: Windows manufacturing, double hung, sliders, bay & bow, casement, awning, entry doors, storm doors, sliding glass doors, patio doors, garage doors, interior door, siding, sunrooms, basement remodeling, bathroom remodeling, insulation, decking, roofing, and retractable awnings.
Ask for details

Contact information

3624 John Glenn Blvd, Syracuse, NY 13209

https://www.comfortwindows.com/locations/syracuse

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 7:00 PM
Wednesday:
8:30 AM - 7:00 PM
Thursday:
8:30 AM - 7:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM