Butler Fence Co Inc

Not applicable

Good. Did everything he said he would.

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unknown

The process of getting Fence installed in this city is ridiculous. Fence buyers beware. If you want something installed for next summer? Buy it NOW for next summer. We went to the Butler fence store the first week of April to see about cost and the time frame to add fencing within our already fenced yard for a dog run. The muddy spring and the two new puppies made this addition to the yard an absolute necessity. We told them we needed it ASAP and how soon could they do it. Cost was secondary to the time frame. He said they would have to put the install date at 8 weeks (standard for aluminum fencing) .... but he would do everything in his power to get the materials here sooner for us . Installation would only take a day. That put the install date at June 5, 2013, unless he could work his magic and get it for us sooner. He came out and measured, we agreed to the contract and gave him a 1500 dollar deposit. They came out the next week and put in a temporary fence.. I should add that I asked the salesmen to let us know of any delays or changes in the timeframe. We NEVER got another call from this company until AUGUST 23. Secretary called and said they were ready to set up a day for the install. Asked why she hadn't called me in June when it was SUPPOSED to be installed and she had no response. I told her I thought this was a scam and they had left town with my money. Seriously... even catalog companies have to let you know if the product won't be available in the next 30 days. She said there must have been a delay in getting the material. A call to the company said that was not the case. It was 11 WEEKS................11 WEEKS past the 8 weeks they originally told us it would take to do this project. Our ASAP project to deal with a muddy yard for the dogs turned into a 5 month project bypassing Spring and almost the entire summer. Our vacation was planned for the last week in Aug because of this project so installation needed to be scheduled for 9/16/13. We left the fence gate unlocked for their arrival the morning of the 16th. I will say the two workers doing the install did their job well and worked all day although it was later discovered that all the dirt and junk they pulled out of the holes they dug for the posts was thrown on top of my husbands compost pile at the back of our yard. He was not happy. A knock on the door and a question as to where they could dispose of the dirt and debris would have answered their question. They didn't attach the gate for some reason, so they left without completing the job.. They also left without telling us when they would return. We assumed they would be back the next day so again we left the fence unlocked for them. They never showed the next day or the day after that. We finally locked up the fence for the protection of our 2 pups and figured they would call and let us know what was happening and the resin for the delay in finishing. The reason we even have a fence that locks is because for our dogs protection. We waited for them to call to let us know when they would finish. They never called. Friday the 20th around 4:30 PM I heard one of my dogs barking from the other end of the house. The Butler Fence truck was in the driveway and they were OPENING MY FENCE WITH SOME MASTER KEY !!!! This is trespassing!!! They didn't even come to the door and ring the bell to see if anyone was home or to ask someone to open the gate for them. I want to add that the main fence we have was NOT INSTALLED by them . I was tempted to call the POLICE...... probably should have. They did not have permission to come thru a locked gate on to my property . Had my dogs been out ....one could have gotten out of the yard. They finished up and left using their MASTER key to lock up. I hope the police are aware that these people have master keys to gain access to peoples property. Though it as safe to leave my screen door to the patio unlocked in the afternoons as a "locked" 6 foot fence prohibited access to my yard . I'm rethinking that one. I sent them the check for the balance due the following week and they are now sending me notices that maybe I overlooked the balance due. Arrghhhhh !!! Read my report for Atlas Fence, the company that installed our main fence last year. There was a reason we didn't return to them for this project. Seems that once these companies have your sizable downpayment...... you are at their mercy. They can show up to do the contracted project almost 3 months after the scheduled 8 week wait but INSIST I pay my balance IMMEDIATLEY upon completion or face interest changes for my "delay." There are no consequences for their treatment of their clientele because ......how often are you going to have a fence installed. They don't care about their customers. They will say and promise anything until they have your check. Their contract only protects them. I would not recommend this company to ANYONE. I want to thank Angie's list for this service. I have found the best plumber and housepainter thru this service. Most companies that give you references only give you the names of people they know will give them a positive review. Angie's allows the people that these companies rather you never heard from ...have a say. :) The work they performed was fine. The lack of communication and making us wait over 5+ months is the reason I gave them a D rating.

They did a great, awesome job. They got here one day, and the next day it was up. The guy came in, he pulled out the survey, shot the lines, he laid out the lines properly and he was right on. They were great, and they didn't fool around, they had about eight hours over two days, and they got it done. They were quick, it has held up well, it's still in great shape, and I would highly recommend them.

They did a great job of installing. They have okay follow up but it's a little harder for follow than it should be.

Andy Hayes came out to the house to provide an estimate. It was nice that he had pictures of the fencing so we were sure what to expect. He also provided complete details on what we would expect in the coming weeks and on the install date, conveying that last minute changes were completely possible when the crew was here. I was expecting to get a letter verifying the job with an approximate week of installation. That never arrived, but fortunately I was home when I was called with a possible next day opening. The installers were professional, flexible, and did a nice job.

The Butler Fence rep named Tom came to the site and took measurements, drew up a contract and confirmed the type of fence, posts and two gates. A deposit for half was given and I was told the job would be scheduled shortly after the materials arrived (about 4-6 weeks). The signed contract confirmed swivel brackets on all posts, this would allow the fence sections to be installed at varying angles to roughly match the concrete pad. When the installers came, they installed the fencing without swivel brackets on all posts. This left a gap of 1-2 inches between the fence sections and the posts (see photos). The result was terrible. I called te Butler rep and sent photos of the shoddy work. He agreed the installation was not done correctly and did not conform to the contract. He arranged for a second installation appointment. The installers now had to cut the fence sections and install the swivel brackets on the posts. This required more skill because the cuts had to be very carefully made due to the posts being set in the ground. This contrasts to the normal installation method of installing a section then the post so the posts are tight against each fence section. The results were shoddy, again pictures were taken and the this time Tom took several days to respond. I finally had to call the owner of the company who agreed to send a group of installers out a third time to correct the situation. These installers were able to mask the shoddy work with black spray paint and replaced some of the sections. The results were still very unprofessional. As this third group of installers left, they handed me a can of black paint to cover the exposed aluminum cuts they made (it was raining). This is the kind of experience one would look for with a fly by night fence company, not one that has been established for many years.

They fenced our entire backyard, pretty sizeable. At our previous house they did a smaller job. They showed a lot of interest in making sure we were pleased with the work.