Bath Renew

Not good. Waited 10 days for sliding door and wife says the door is not the good doors. Handle broke and I fixed the handle and thought we would get a new handle but so such luck. He came over and tightened the handle.

unknown

The men who actually did the work in this project did a good job, but th overall project was a nightmare. From the beginning, they were very pushy, trying to persuade me to buy certain products that I clearly told them I did not want. It took some convincing on my part, but we had chosen something that would work for us. I might add that the choices were limited. .We had no choice regarding where to get the tiles, but I did find something that would be acceptable to us. (the tile vendor made a mistake in the order for the shelves, but I assumed the tiles were correct. I suspect now that the tiles that were installed were wrong too. But since that was the least of our problems, I didn't purse that issue. They pushed us to start at their convenience in January but never respected the fact that we had major heating problems and need to take care of that first. They kept saying that they didn't mind having the other workers there working on the heating, but it mattered to us to have so many in our house at once and my husband who is in a wheelchair suffering from not only his illness, but the 49 degree temperature in our house. Everything they suggested in scheduling was for their convenience and never for ours. They were adamant. We finally gave in to their choice of starting date and the work was to take a week. It did take a week, but they installed the wrong shower base. It was not the one the salesman described. they did not admit fault but said they could put a threshold ramp so the wheelchair could get over the lip into the shower. They didn't come back until a month later. The worker showed up 2 hours early. We weren't home and came back in time for our appointed time, but the worker had left a message saying that he was there but we weren't home and we would have to call to make another appointment. He made us feel like we were wrong for not being there when he was -even though we didn't miss the appointment time. Again, everything was to make it more convenient for them. When he did come back he said he couldn't do anything but measure to have the ramp made. Why could they have done that a month previous? its beyond me. 4 MONTHS LATER we got a call to say they had the ramp made and wanted to come and install it. I had called along the way to see what the status was. The office and workers kept telling us that it was a custom job to make the threshold ramp. They must think I am unaware or stupid, but it doesn't take that long. Once again they were difficult to deal with in arranging the appointment time so I had to bend to their wishes and agree to the time they wanted. The ramp was installed and then came request for the balance due. I disputed it since i waited 5 months to have this work done. The office was cold and unyielding. I feel they should have given a ten percent discount at least off the small balance that was left. It would be good business practice to do so. I assume they want repeat business. The rudeness and the lack of professionalism and dishonesty is astounding. They never really admitted their mistakes in ordering, etc. Parts that were to be installed with the correct shower base were hidden in my basement as if i wouldn't notice. This way of doing business disgusts me. There are issues I haven't even mentioned here. Apparently this company doesn't want people to come back as future customers. We have plans for three renovation projects in the future and will not be using this company.

unknown

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The man who prepared the estimate for the job in January assured me the work would start in 2 - 3 weeks, it was almost 6 weeks before the job was started. Measurements were incorrect for the shower door, and the vanity counter was received damaged twice further delaying installation. Cabinets were installed scuffed, knobs were installed not aligned properly, the cabinet for the laundry room was measured incorrectly necessitating offsetting the faucet to the corner of the sink and the sink they installed was a "display model" that is dented and scratched. The doors to the vanity and linen cabinet had to be rehung because they opened into the walking space making the cabinets extremely difficult to use. The attempts to fill the originals holes is very poor and obivous. The workers were not very skilled and runined a $450 paint job trying to install one towel bar. After several attempts, the towel bar was installed correctly but the multiple drywall repairs required the bathroom to be repainted. When the worker turned the vacuum cleaner on after he painted, it exhausted drywall debris, hair, wood shavings and dirt all over the wet paint, the entire bathroom and into the living space requiring hours of cleaning. The owner arranged for a friend to sand and repaint the bathroom, but it was a very poor job - debris still remains in the new paint and the other walls are heavily streaked. I immediately notified him in writing, asking for reimbursement of the $450 for the paint job I paid for and compensation for the cabinet defects and my inconvience - he refused. He never indicated any interest to come to my home to examine the work. Workers would arrange appointments to finish/repair work at their convenience after or around other jobs for Bath Renew and then not show up or call. Some of the men behaved as if angry to be there repairing someone else's mistakes, used foul language, and spoke poorly of the owner. They repeatedly left caulk, paint, dirt in the work area necessitating my constantly having to clean after someone was in my home. I'm still finding caulk and paint that I have to clean. I reported the situation to the BBB hoping for some help in resolving the situation, but Mr. Patchett, the owner, has not been truthful or accurate in his response to my complaint. As a woman alone I felt comfortable in hiring Bath Renew for this project because I had previously used them for another bathroom in my home a few years ago and was pleased. I would never be able to give them a recommendation now due to the poor workmanship and the complete lack of interest in satisfying a customer and above all else, Mr. Patchett's lack of truthfulness in his repsonse to the BBB. Eight months later, my simple job is still not finished.

This was a two day project. BathRenew's installers arrived promptly both days. The first day they began by reviewing the project space and laying out drop cloths for any areas that they would need to walk through in order to complete their work. The plumbing fixtures were removed and set aside for re-installation. Then they striped the walls around the tub to the bare studs and removed the existing bathtub. Next, they reinforced the subflooring under the tub area to account for the extra water weight that this tub was able to hold. The new tub was then set in place and leveled before fastening to the stud walls. The new wallboard was then installed above the tub as the base for the new tub surround. Any necessary supporting elements needed to properly install the tub surround was added prior to installing the new wall board. All work areas were cleaned and pathways into the work space were cleaned prior to leaving for the day. The second day, BathRenew finished the installation of the tub surround, connected the drain for the tub and reinstalled the plumbing fixtures. All seams were caulked and a final cleaning and inspection was performed. NOTE: The installers used the garage to make any cuts. The garage was broom cleaned at the end of each day. Additionally, they layed down a vinyl barrier to protect the driveway at the end of their truck to ensure that there would be no damage to the driveway's surface.

Well they had three guys measure for the walk-in shower and still got it wrong, so they postponed the install for a week to order a new base after we waited a month to get it installed. After that it went pretty smooth. We liked the guy that installed it. He helped us with some decisions on where and how things should go. He cared. That's hard to find anymore. All in all we're happy with it.

Everyone we met at this company was friendly and professional - sales, office staff. and Dave, the installer. Although we had to wait about a month to have the job done, it was finished in two days as promised and looks great. We were consulted about every step along the way, and we were really impressed with how well they cleaned up after their work each day. Nice folks and quality materials and workmanship!

They were good; I liked them and would definitely use them again. The owner was on the job and he is good, professional guy. I also liked the sales guy a lot. They did the work all in one day.

What can I say, they could not have been any better! Everything has worked out wonderful. They were very prompt and each person that came out were so imaculately dressed, the clean up after the project was incredible.

Original estimator no longer with company by the time we decided to go ahead with the job. Had to have another estimate, which was arranged at my convenience. Work was scheduled several weeks off (that was soonest they could do it). Arrived as scheduled, work completed same day, neat and pleasant installer. I was not told that the straight shower curtain bar I wanted was not provided. I needed to purchase and "install" a tension bar. There was a gap in the corner caulk a week after installation which was promptly fixed when I called. I appreciated the advice to do any painting in the room before the installation.

They came over and gave an estimate. They didn't show up on time for the work. There was some previous plumbing that was already there and we decided to go with their faucet instead, keeping the existing one. It cost $150. They kept the body part of the faucet they installed. I gave them a $1000 deposit and they showed up a month later. They did good work, but I did not like their attitude. I felt that they tried to sell me things I didn't really need. The price of the tub was very expensive.