This to me appears to be a failure to comply with the terms of the voucher. If I wasn't using the voucher my appointment would have been scheduled during the first call. This is a very poor business practice and very disappointing customer service.
Description of Work: I had purchased a voucher for 2 hours of electric services from this business. The first time I called, all my contact information was taken down and I provided information on the work that I needed to get done. I was told the electrician is available to come on Saturday. Then, I told them that I had the voucher and was willing to pay extra for the extra time that will be required for the job. After that I was told that the electrician will contact me the same evening to review the details of the work and time estimate. No call from electrician in the evening. Next day, I call back and the same lady answers the phone and tells me the electrician was busy the previous day and will surely call me back today. I asked if I can have a cell number or email of the electrician, she refused to provide that. Second day no call. I called at least two more times several days apart. Also, submitted the request on their website asking the electrician to call back. Still no response.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$99
Adele S.
08/2010
1.0
electrician
+ -1 more
The guy must be on drugs because he never showed up or performed as promised. He was a smooth talker but didn't deliver. Poor response time (assuming he took our calls). We're no pushovers but this guy had an excuse for EVERYTHING and it was always our fault. He could turn around anything to be someone else's problem. We're not newbies--we're in our 50's, have used contractors for 30+ years for 4 different homes, are in real estate development so are familiar with all aspects of construction, etc. This guy was highly recommended by another contractor but his performance (or lack of) was nothing like our contractor described. Something seriously wrong with this electrician, maybe a recent substance abuse problem, since his perfomance curve dropped off dramatically. I'd avoid him like the plague.
Description of Work: Hired Diglio to do outdoor lighting
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
Thomas D.
09/2008
2.0
electrician
+ -1 more
They replaced the dimmer switch with a permanent switch and then charged extra to fix their mistake.... They fixed the pull chain ok They gave an estimate, but refused to install the outdoor outlet. We were using for a 4ft. blowup pool. We had another electrician come to finish the work without any problems....
Description of Work: We contracted Diglio to install a replacement dimmer switch, and replace a pull-chain fixture in a bedroom closet. We also asked for an estimate for installing an additional outdoor electrical outlet for a pool pump.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$200
Arthur R.
07/2008
3.0
electrician
+ -1 more
He was a very big talker and a big seller. He spent a lot of time pushing, and I would call it over selling. He did get the work done and then left. Later on, we had some issues with another outlet and we had some trouble getting him to come over, he didn't want to come out at all. He said it wasn't the same problem, but when he actually came, it was the same problem. I did not trust him whole heartedly.
Description of Work: We had a power surge and our electricity went out. He came out to fix the aftermath of that surge.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$600
Priscilla P.
12/2007
5.0
electrician
+ -1 more
We have always been satisfied with their work and service. Very quick to respond and very professional.
Description of Work: Diglio has done many electrical repair jobs for us over the years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
01/2006
5.0
electrician
+ -1 more
I FELT THAT DIGLIO ELECTRIC WAS A VERY GOOD COMPANY. THEY HAVE DECENT PRICES AND THEY ARE VERY QUICK AND NEAT WORKERS. I WOULD HIGHLY RECOMMEND DIGLIO ELECTRIC.
Description of Work: REPAIRED OUTLET THAT HAD BLOWN.
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Service Categories
Electrical
FAQ
DIGLIO ELECTRIC INC is currently rated 3.5 overall out of 5.
No, DIGLIO ELECTRIC INC does not offer free project estimates.
No, DIGLIO ELECTRIC INC does not offer eco-friendly accreditations.
No, DIGLIO ELECTRIC INC does not offer a senior discount.
No, DIGLIO ELECTRIC INC does not offer emergency services.
No, DIGLIO ELECTRIC INC does not offer warranties.