We Move U

We moved from NY to SC and shopped around and read reviews etc. We were very excited to find this company because of so many great reviews and the great price. Johnny, one of the salesman, and my fiancé got along wonderfully on the phone to the point they had conversations about hunting, What it was like where we were moving and such. We were told by Daisy that we would get a call on Monday to confirm our Tuesday pickup time. Well Daisy called on Thursday or Friday to try to move up our move date by 3 days which we just couldn’t do. Late Monday we were told they would be there first thing WEDNESDAY AM(knowing we had to be in SC to pick up keys at 9am Friday). So after having to stay in a hotel because all our belongings were packed and we had gotten rid of our beds, we show back up to our house bright and early. We then received a call stating that they’d be a little late which we completely understood because it was snowing quite a bit. A little later meant 2:30pm apparently. When they FINALLY arrived, the movers themselves were very friendly, fast and courteous. Johnny told us our belongings would be delivered ASAP(this is also what is written on our contract unfortunately )because Christmas was about a week and a half away and the movers wanted to be home in time for the holiday. GREAT!! We called mid week to find out when we could expect them and were told that Daisy would call us back. That didn’t happen. So we waited a day or two and called Johnny. He said that Daisy just left the office for the day and she’d call us back. Nothing. So we called the day after only for another young lady to tell us Daisy hadn’t been in the office at all. But she let us know our belongings were being loaded onto the truck as we spoke! YAY I CAN COOK OR PUT MY HOUSE TOGETHER OR CLIP MY NAILS WITH MY CLIPPERS PACKED IN WITH MY BELONGINGS!!! The next day we waited for our call about the delivery time, BUT OBVIOUSLY NO ONE WANTED TO TALK TO US!! When we finally get a hold of someone, we’retold that the “jets” went on their truck(my fiancé is a mechanic, good try) and they had to get it fixed. The next phone call was about the weather. I double checked, NJ(the movers are based there) and NYC(company is based there) both looked clear according the National Weather reports and here in SC it was sunny, bright and in the 70’s. So again, a call to Daisy with no luck. Johnny swears he’s going to call us back, that he will “personally handle our call back”. Nothing. So we call him and find out he wasn’t even in the office yesterday. BUT BUT after picking up our belongings on December 13th and today being December 28th, the driver, Juan called to say he’d be here at 5pm. Then another call to say he’d be here at 8:30pm. It’s now 9:03pm and no sign of Juan or my belongings. At this point I’m just praying they are all in one piece and working. My belongings, that is. As of 10:28pm my belongings are all finally here, delivered by ONE MAN, Juan, who was wonderful and friendly. He seemed slightly embarrassed however to be delivering 8 of 68 damaged boxes, 2 of which were severely damaged. We have taken photos of all the boxes(all uhaul boxes that we move u recommend we use) and taking inventory then will see if anything in the boxes is damaged. DO NOT USE THIS COMPANY UNLESS YOU ARE SERIOUSLY DESPERATE!! Obviously many people have had good experiences with them and that’s wonderful but between my experience and the other poor ratings, it seems to be becoming a trend. Pay the extra money for a bigger company, if you do use this company, make sure they give you an EXACT date for your delivery, NOT ASAP or depend on their “word”, it’s obvious that their word means nothing. And while Johnny is super nice he obviously has ZERO control over what’s actually going on. This is why people go with “big box” stores and companies. These smaller family owned ones start to branch out and people stop caring.

We Move You is a rogue mover that uses every dirty trick in the book to rip off their customers, including threatening to hold goods hostage unless ransom demands are met and then threatening to humiliate the customer by putting a mocking video of them on Worldstar. This is in no way an honorable business, dealing with them feels like dealing with gangsters. I deeply regret the day I put down a $800 deposit with We Move U. A better name for the business would be WeMoveYou-to-tears or WeMoveYou-to--beg-for-mercy. I experienced jaw-dropping dishonesty from the first point of contact (sales), to the dispatcher (who refused to honor the contract and tried to overcharge for storage as well), to the pickup and delivery drivers (Driver 1 who admitted that the company makes them inflate volume and and Driver 2 threatened to mock me on the internet). Lie #1: Hostage situation at delivery: the salesman had specifically told me in writing that there would be no Shuttle or Redelivery fees and I had refused to sign that clause in the original contract. But after putting my stuff in storage, the dispatch coordinator informed me that the goods will not be delivered unless I signed a modified agreement that added on $600 in shuttle fees if needed. when the 53' delivery truck showed up for delivery, the driver simply declared that the truck won't fit in the street and he didn't want to take chances. The long-distance coordinator calls me and tells me bluntly that unless I paid an extra $600 in cash, they would take my belongings back in storage and I will have to retrieve them at my own expense after paying the original charges plus additional penalties that they would impose at will. This seemed like a well-practiced drill for them. Multiple neighbors came forward and told me that 53' trucks had come into the community many times before! I informed WeMoveU about it and they had nothing to say about it. Lie #2: Volume of goods: I had sent We Move You a precise inventory of furniture and an estimate of boxes. The salesman said their very software estimated the volume at 750 cu.ft. But he repeatedly said that regardless of the inventory estimate, I would only pay for what is actually there on the pickup day, so there was nothing to worry about. Sure enough, on the day of loading, my furniture items were precisely the same and both box count and box volume were actually LESS than listed in inventory. I expected them to amend the contract to reduce the 750 cu.ft. But to my chagrin, the driver/foreman put on a 45-min performance about how, "based on his experience and visual estimate alone", the volume was 800 cu.ft. No proof provided. He knew that I had to vacate the apartment the next day and won't be able to find another moving company in a day. I had no choice but to sign amended contract with the 800 cu.ft. After signing he admits openly that executives at We Move You would give him a very hard time if he didn't inflate the volume. After loading the 26' truck, the stuff barely crossed 525 cu.ft., the 5th "line" on the ceiling (at 105 cu.ft per line). It was definitely less than 600 cu.ft. The driver/foreman could see it plainly as well and says "well, sorry, but I can't reduce the price now!". Lie #3: Packaging Fraud - The furniture was supposed to be disassembled and packed by We Move You (part of the base price). They charged me specifically for mattress boxes and I paid for it fair and square. When they arrived at delivery location, they were wrapped up in plastic wrap that was torn and tattered, with substantial water damage. Problem #4: The company repeatedly claimed that their drivers are employees. But the pickup and delivery drivers both insisted they were independent workers that were subcontracted by We Move You. Problem #5: Non-performance: the delivery movers did not reassemble a single piece of furniture even though it was part of the base contract. They dumped the some pieces of furniture close to the door and simply walked away. Problem #6: Non-performance: The movers flatly refused to carry some boxes upstairs claiming that they were too heavy, and company policy allowed them to refuse carrying it upstairs. However, nothing in customer's contract mentions anything to that effect. Problem #7: Massive pieces of furniture like king size bed, bookshelves, and a table simply went missing. The driver/foreman then tried to give me someone else's furniture and when I refused to take it, he had the nerve to tell me that I didn't know my own stuff. I then knew that he had given my bed, bookshelves and table to someone else. Problem #8: The icing on the cake: When I balked at paying the $600 shakedown for shuttle fees, driver/foreman tried to humiliate me by taking a video of me on his phone, put bunny ears and other gimmicks with snapchat or similar app, had a big laugh about it with his sidekick, and declared he was going to put it on Worldstar (youtube for African Americans). Does any honorable business treat it's customers this way?