After the technician left I saw that there were scratches in our couch cushions. I called immediately to complain. Three times in fact.; They kept saying someone would call us right back, but no one ever did. Ten days later, after I put a hold on the credit card charge, they called and asked to come and inspect the damage. The technician said that the scratches were there all along but he never mentioned it or pointed them out to us before he cleaned the couch. I would not use this company again.
Description of Work: They cleaned our carpet and upholstery.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$367
Iris M.
11/2011
4.0
carpet cleaners, upholstery cleaning
 + 0 more
I thought they did a very good job. They kept cleaning the carpets until I gave them the say so that the carpets were cleaned well. I was very happy with the final result. Their prices are very reasonable. I did have a problem with one of the workers because he was very rude and unprofessional. He even said if we call back for their services, to not request him to come to my home.
Description of Work: I hired them for two rooms and a hallway if carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$89
03/2006
5.0
carpet cleaners
 + -1 more
MY DAUGHTER AND I USE THIS COMPANY. WE HAVE BOTH HAD A GOOD EXPERIENCES WITH THEM. THEY CAME ON TIME AND WERE VERY PROFESSIONAL. I HAVE NO COMPLAINTS. I USE SEARS FOR MY APPLIANCE REPAIRS, TOO.
Description of Work: THEY CLEANED THE CARPET IN MY LIVING ROOM AND IN PART OF THE DINING ROOM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
03/2006
5.0
upholstery cleaning
 + -1 more
THEY ARE THE ONLY PEOPLE I WILL EVER USE. I USE THEM FOR EVERYTHING I HAVE DONE AROUND MY HOUSE. THEY ARE VERY RELIABLE. THEY ARE VERY DEPENDABLE AND THEY COME WHEN I NEED THEM.
Description of Work: THEY CLEANED THE CHAIRS AND MY COUCH.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Jennifer M.
02/2006
5.0
carpet cleaners
 + -1 more
THE CARPET LOOKED NEW AGAIN ONCE THIS COMPANY WAS FINISHED. AMAZINGLY THEY WERE ABLE TO REMOVE TOUGH STAINS AND STRONG ODORS THAT HAVE BEEN AROUND FOR AWHILE.
Description of Work: THEY CLEANED THE CARPET IN LIVING ROOM AND DINING ROOM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
02/2006
5.0
carpet cleaners
 + -1 more
I ASKED FOR MY CARPET TO BE DOUBLE STEAMED AND THEY PROVIDED THOSE SERVICES FOR ME. THEY REMOVED ALL THE SPOTS AND STAINS THAT I THOUGHT WERE IMPOSSIBLE TO GET RID OF. MY CARPET SMELLS FRESH AND LOOKS CLEAN.
Description of Work: CLEANED LIVING ROOM AND FAMILY ROOM
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$465
02/2006
4.0
carpet cleaners
 + -1 more
SEARS HAD A GOOD CARPET CLEANING SERVICE. I HAD SPOT IN MY CARPET FOR YEARS THAT I THOUGHT WAS NOT GOING TO COME OUT. THE SERVICEMAN CLEANED ALL MY SPOTS AND MORE. I WAS PLEASED IT WAS ONLY ONE HUNDRED DOLLARS.
Description of Work: CLEANED LIVING ROOM AND HALLWAY.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$100
Thomas B.
02/2006
5.0
carpet cleaners
 + -1 more
SEARS HAS A EXCELLENT LINE OF WORKERS. I WAS ONLY GETTING MY LIVING ROOM SERVICED, WHICH IS A FAIR SIZE. THEY HELPED MY ARRANGE ALL THE FURNITURE BEFORE AND AFTER THE CLEANING. I THOUGHT THE PRICE WAS COSTLY, BUT IT WAS WORTH IT.
Description of Work: CLEANED CARPET IN LIVING ROOM
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
02/2006
1.0
carpet cleaners
 + -1 more
THEY DID A HORRIBLE JOB AND WITHIN A WEEK THE DIRT RESURFACED TO THE TOP OF THE CARPET. THE REPRESENTATIVE GOT REALLY RUDE STATING THEY WERE NOT ABLE TO GET SOME STAINS OUT OF THE CARPET. IT WAS USELESS TO HAVE THE CARPETS CLEANED.
Description of Work: CLEANED MEDIUM SIZE LIVING ROOM CARPET.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$108
02/2006
5.0
carpet cleaners
 + -1 more
THE GUY DID A NICE JOB ON THE CARPET IN THE LIVING ROOM, ON THE STAIRS AND IN THE HALL. THERE WAS NO DAMAGE TO THE WALLS AND NO OVERSPRAY ANYWHERE. I AM VERY HAPPY WITH EVERYTHING.
Description of Work: CLEANED CARPETS
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
CAROL R.
02/2006
4.0
carpet cleaners
 + -1 more
THEY DID A GOOD JOB CLEANING OUR CARPETS. THE PRICE WAS REALLY GOOD AND THE GUYS WHO CLEANED THEM WERE VERY NICE. I HAVE ALREADY SCHEDULED MY NEXT CLEANING.
Description of Work: CLEANED CARPET IN LIVING ROOM, HALLWAY AND STAIRS.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$120
02/2006
5.0
carpet cleaners
 + -1 more
SEARS IS WONDERFUL, I USE THEM BECAUSE THEY ARE SO GOOD WITH PET PROBLEMS, STAINS, AND ODORS. I'VE USED THEM FOR MANY YEARS, AND THE WORKERS ARE ALWAYS PROFESSIONAL AND DO A VERY THOROUGH JOB. OCCASIONALLY THEY HAVE BEEN LATE BUT ONLY A FEW MINUTES.
Description of Work: THEY CLEANED ALL THE CARPET IN MY HOUSE [ALL ROOMS EXCLUDING THE KITCHEN & BATHROOMS].
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
John D.
02/2006
5.0
carpet cleaners
 + -1 more
THE SERVICE WAS EXCELLENT AND ALL THE SOILED AREAS CAME OUT CLEAN AND LOOKED NEW. THE WORKER WAS PROMPT AND THEY WERE COURTEOUS. THEY TRIED TO PLEASE ME WITH THE CLEANING.
Description of Work: I HAD ONE LARGE ROOM CLEANED AND SPOTTED.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
ANDREW Y.
02/2006
5.0
carpet cleaners
 + -1 more
THE PRICE OF THE CARPET CLEANING WAS REASONABLE AND FAIR. THEY DOUBLE STEAMED THE CARPET SEVERAL TIMES. THE CARPET FEELS SMOOTH AND LOOKS CLEAN. I WOULD HIGHLY RECOMMEND THIS COMPANY.
Description of Work: CLEANED LIVING ROOM AND FRONT ROOM
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
01/2006
5.0
carpet cleaners
 + -1 more
THIS COMPANY IS THE BEST CLEANING COMPANY IN NEW YORK. THEY REMOVE STAINS AND SPOTS THAT I THOUGHT COULD NEVER BE REMOVED. THE WORKERS ARE MOTIVATED AND PROFESSIONAL. THE CARPET SMELLS FRESH AND LOOKS CLEAN.
Description of Work: CLEANED LIVING ROOM AND STAIRCASE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
RUTH L.
01/2006
1.0
carpet cleaners
 + -1 more
I WAS NOT SATISFIED WITH THE SERVICES THAT WERE PROVIDED FROM SEARS. THEY MADE THE CARPET COLOR FADE OUT. THE SPOTS AND STAINS WERE NOT REMOVED. I FEEL THE WORKERS JUST RUSHED THE JOB.
Description of Work: LIVING ROOM, DINING ROOM AND ONE OTHER ROOM CLEANED.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$750
TIM L.
01/2006
5.0
carpet cleaners
 + -1 more
I WAS VERY HAPPY WITH SEARS. THEY ARE A GREAT COMPANY AND THEY DO A GREAT JOB ON CLEANING CARPET. I HAVE BEEN USING SEARS FOR ALONG TIME NOW AND I THINK THEY ARE GREAT. I WOULD HIGHLY RECOMMEND THEM.
Description of Work: CARPET CLEANED IN THREE ROOMS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
01/2006
5.0
carpet cleaners
 + -1 more
OVERALL THIS IS A PROFESSIONAL COMPANY, THEY DOUBLE STEAMED THE CARPET UNTIL I WAS SATISFIED WITH THE RESULTS. THE WORKERS CLEANED UP THEIR CLUTTER BEHIND THEMSELVES. MY CARPET LOOKS CLEAN AND SMELLS FRESH.
Description of Work: THEY CLEANED MY LIVINGROOM, DINING ROOM, AND ONE BEDROOM CARPET.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
01/2006
1.0
upholstery cleaning
 + -1 more
SEARS DID A TERRIBLE JOB CLEANING MY COUCH. AFTER THE JOB WAS DONE, THE FABRIC ON THE COUCH WAS HARD AND ROUGH. I WAS NOT HAPPY THAT I PAID FOR A TERRIBLE SERVICE.
Description of Work: THEY CLEANED MY COUCH.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$150
01/2006
5.0
carpet cleaners
 + -1 more
I REALLY ENJOYED THE SERVICES THAT SEARS PROVIDED. THEY TOOK THEIR TIME CLEANING THE CARPET AND I LIKED THAT. THEY REMOVED ALL SPOTS AND STAINS OUT OF THE CARPET. THE CARPET LOOKS CLEAN AND SMELLS FRESH.
Description of Work: CLEANED THREE BEDROOM'S carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
01/2006
4.0
carpet cleaners
 + -1 more
I WAS IMPRESSED WITH HOW PROFESSIONAL THE GUYS WAS. THE PRICING IS VERY COMPETITIVE WITH OTHER COMPANIES & THE CARPET LOOKS GREAT. THEY EVEN MOVED ALL THE FURNITURE SO I DID NOT HAVE TO.
Description of Work: THEY CLEANED THE CARPETS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$400
JOELLE G.
01/2006
5.0
carpet cleaners
 + -1 more
I WOULD HIGHLY RECOMMEND SEARS CARPET CLEANING SERVICES TO ANY CLOSE FRIEND OR NEIGHBOR. THEY ARE ALWAYS RELIABLE, ON TIME, AND I ALWAYS RECEIVE A GREAT DEAL ON MY SERVICES.
Description of Work: CLEANED TWO BEDROOMS AND HALLWAY.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Ron E.
01/2006
5.0
carpet cleaners
 + -1 more
WE HAD WATER DAMAGE TO ONE ROOM AND THEY CAME OUT FAST TO HELP US. IT ONLY TOOK THEN TWO AND A HALF HOURS TO GET EVERYTHING CLEAN AND DRY. THE COST WAS HIGHER THAN SOME OTHER PLACES I CALLED BUT I AM HAPPY WITH THE RESULTS.
Description of Work: CLEANING UP AFTER WATER DAMAGE
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$850
01/2006
4.0
upholstery cleaning
 + -1 more
I AM SATISFIED WITH THEM. THE PRICE IS A LITTLE HIGH, BUT YOU PAY FOR THE FOOD SERVICE. THE QUALITY OF WORK IS BETTER THAN ANY OTHER COMPANY IN THE AREA. THEY STAND BEHIND WHATEVER THEY DO SO IT'S GUARANTEED TO BE SATISFACTORY, OTHERWISE YOU CAN CALL THEM BACK, AND THEY WILL TRY AGAIN, OR GIVE YOU A REFUND.
Description of Work: THEY CLEANED THE UPHOLSTERY ON TWO OF MY COUCHES.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$59
12/2005
4.0
carpet cleaners, upholstery cleaning
 + 0 more
IT WAS GOOD, FINE AND GREAT. I JUST NEEDED THE WORK. THEY CAME IN AND DID IT. I WAS SATISFIED WITH THE SERVICE. THE PRICE WAS GOOD COMPARED TO WHAT I HAVE SEEN WITH OTHER COMPANIES.
Description of Work: THEY CLEAN OUR CARPETING, WASH IT AND THEY DID SOME OF THE FURNITURE IN TWO ROOMS.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Carpet Sales and Installation
FAQ
SEARS CARPET & UPHOLSTERY CARE is currently rated 4.1 overall out of 5.
No, SEARS CARPET & UPHOLSTERY CARE does not offer free project estimates.
No, SEARS CARPET & UPHOLSTERY CARE does not offer eco-friendly accreditations.
No, SEARS CARPET & UPHOLSTERY CARE does not offer a senior discount.
No, SEARS CARPET & UPHOLSTERY CARE does not offer emergency services.
No, SEARS CARPET & UPHOLSTERY CARE does not offer warranties.
SEARS CARPET & UPHOLSTERY CARE offers the following services: IN-HOME SERVICES CARPET CLEANING CARPET PROTECTOR CARPET DEODORIZER UPHOLSTERY CLEANING UPHOLSTERY PROTECTORUPHOLSTERY DEODORIZER TILE & GROUT CLEANING AIR DUCT CLEANING WATER EXTRACTION HOME CARE PRODUCTS SPOT REMOVERS DEODORIZERS