Pool Giant Contractors Inc

Vinny came to my house on April 28, 2016 to measure and give an estimate to replace a liner in my pool. While doing so he tore down the existing liner and left it hanging in the bottom of the pool. After giving the estimate (which was fine with me) he asked me if I wanted him to order the new liner. I said yes since I thought he knew better than I did about the type of liner I needed. He told me to choose a liner pattern and call his office with a credit card for payment of the liner since it was not included in the estimate. I immediately did exactly as he told me to. While speaking to his secretary she gave me the installation date of May 19th. On May 17th I got a call from Lisa saying that they did not have the liner for my pool and they would be canceling my appointment, even though they had charged my credit card for the liner on April 28th, my liner was never ordered. Three weeks later I called their office again to inquire about the liner and installation date and was told by Michelle that it is not their policy to order liners for their customers and a refund of the cost of the liner was issued!!! Why did they take my money for the liner if it is not their policy to order liners for their customers? I was now left with a liner that was half removed by Vinny and no hopes of them doing the job, since when I questioned Michelle about why they took my money for a liner they never intended to order, she told me to go find another contractor. My pool was perfectly usable before the existing liner was pulled down since all it really needed was a patch on an area that had some small pin holes. It was my choice to change the entire liner, but a bad choice to choose The Pool Giant to do the job. I have now found another contractor to do the job AND ordered my own liner (made clear to me that I needed to do so by the new contractor) which came in 3 days.

Didn't use service.

They were excellent and perfect with the work.