KCM PLUMBING & HEATING CORP

My water heater needed replacement. Mike and his helpers did an excellent job. KCM (Keith) has handled all my plumbing issues for the last 20 years. I would highly recommend this company for all your plumbing needs.

THEY NEVER SHOWED UP FOR AN APPOINTMENT I MADE TO HAVE HOT WATER VENT PIPE CORRECTED. THEY INSTALLED WRONG SIZE PIPE AS PER NATIONAL GRID AND REFUSED TO CORRECT IT. ON A PRIOR OCCASION, I USED THEM AFTER HURRICANE SANDY TO INSTALL A SLANT FINN BOILER. IT WAS DEFECTIVE AND ONE YEAR LATER ALL THE CONTROLS HAD TO BE REPLACED. THE NERVE OF THE OWNER TO YELL AT MY WIFE WHEN I NEEDED THE BOILER FIXED AFTER WE CALLED THEM THREE DAYS PRIOR. IT WAS FIXED AND THE COMPANY WAS MADE AT ME FOR GETTING THEM TO RESOLVE THE PROBLEM AFTER THREE DAYS... OVERALL ... THEIR RATING IS AN .... FFFFFF- .. SAME AS LISTED WITH BBB IN STATEN ISLAND.

They were hired through a big box home appliance company to install a new dishwasher. Setting up the first appointment was difficult as the scheduler didn't seem to have the paperwork. Once scheduled, they were hours late showing up, charged us for a part that wasn't necessary and then did a shoddy job with the installation. They were contacted (via the appliance retailer) to come back and fix it and the first time, the worker was a no-show and the second time the worker was late. After the original mistake was fixed the dishwasher door would no longer open. The appliance retailer was as fed up as we were and made arrangements with another plumbing company to come out and do the job right! Even after that, KCM called and tried to set up another appointment, even going so far as to claim the driver was sitting outside my house waiting for me!

They still charged me the service call (fair). I asked if I can replace the part (the store is 5 minutes from my house) they said it would be a second call! I was upset but anyway I went and replaced the part. 15 minutes later I called again, can you please come and finish the job. Oh, this time it is a $160, I told them to take a hike! Called another contractor, A-1, did the job for $65. This practice, although not illegal, is unethical. It is called predatory tactics and they sure lost my business and the business of everyone I know. It is not about customer service, bla bla for them. It is about how much they can squeeze from you. Their price is higher than most others, but that is ok, their service stinks, which is not ok. Finally, it is a lesson for me not to wait to the last minute to get things done, you are left only with opportunity hunters who would skin you alive. The other lesson is use ANGIE from now on :)..