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Home Serve USA

Heating and Air Conditioning, Home Warranties, Water Heaters,

Reviews

4.914 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
7%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-14 of 14 reviews

Regina H.
04/2019
5.0
heating & air conditioning/hvac
  + -1 more
It was excellent service. They came back immediately to take care of it . They did an excellent job and no complaint. The pricing was good. Everything was good. If they said they will come, they will came. If they said they will gonna do it, they will gonna do it.
Description of Work: A year ago there was a leak under my sink and something done in my bath. A guy did a great job at all. I called them and they came in up to replaced parts of my boiler and they came to flush the pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara A.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
Services have been going well.
Description of Work: AC Tune/maintenance
Rating CategoryRating out of 5
Yes, I recommend this pro

Jose T.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
You can call them if there are any issues with the heating. They were prompt and fixed it. They do a yearly thorough check up and cleaning the system, the boiler and water level. They are very good.
Description of Work: They did a yearly tune up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$420

Jacqueline S.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
They did an excellent job. They were superb! I called on a Saturday evening at 9p. They had someone there the next day on Sunday before noon. I will definitely recommend them and absolutely use them, again.
Description of Work: HVAC Maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Derrick M.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I haven't met a competitor that could beat their price. Their reliability is why I continue using them. It takes about a half hour to complete the work. They are very good at explaining what they have done. They leave the area they way they found it.
Description of Work: They came in to do a tune-up. This is part of an annual fee.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28

Derrick M.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28

Stuart L.
07/2017
5.0
electrician, home warranty companies
  + 0 more
The service is very very good. They sign you up for a year and you can pay it off.They are very good. They came and looked at it. They said when they were going come and they were right on the money.
Description of Work: I used them for electrical.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stuart L.
07/2017
5.0
home warranty companies
  + -1 more
I give them a high rating. When you talk about price it falls under the contract I have with them.
Description of Work: We use Home Serve USA.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lorraine E.
05/2017
5.0
heating & air conditioning/hvac, home warranty companies
  + 0 more
I have been using them for many years. The cost was covered under my contract. I like their professionalism. They do whatever they have to do until the job gets done.
Description of Work: They repaired my air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lorraine E.
05/2017
5.0
plumbing, home warranty companies
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lida G.
05/2017
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
The cost is a yearly fee for AC system, heater and hot water heater. They were here for about forty to fifty minutes, if I have any problems they will fix it. I like them. They come one time. I pay by the year. I have my heating system, my cooling system, and my water heater covered. I call them too if something else happens. You have to remember its for three things, and I am on the superior. The top of the range program. I can call them, and they will come. They will drain the water heater. They will check the water heater. If I have a problem, or if it breaks, it includes all parts and labor. If anything breaks or needs repairing, that is included in the four hundred and fifty dollars. There is no additional cost for them to come back. That is an important thing. You could need one part, and coming to deliver cost a hundred dollars. Then they charge you for the parts. Here, everything is covered. After Hurricane Sandy, my son told me the part I would need for my air conditioner. I told them the part, and it last three more months, before I needed a new system. I did get three more months out of it. While everyone was waiting on the heat to come on, mine was working. Seventeen days without any electricity, nothing back in 2012. They came on time. They are efficient. They did what they are suppose to do. They asked if I had any questions. I find them very professional. to work with. Nothing to improve. They even take the old filter out, and take it to the trash. It may sound like a stupid little thing, but for a woman who is getting older. He doesn't take it and tells me to throw it out. He goes around my deck, and throws it out. They are very helpful. I'm pleased. I like them.
Description of Work: They checked my entire system, to make sure it was working. They changed the filter. They checked the compressor. They drain whatever has to be drained. I know they drained something. They checked the thermostat. They do a whole thing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Lida G.
05/2017
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
We have a yearly service contract with them for $450 a year that covers my furnace, air conditioner and water heater. That cost covers all arts and repairs. I am very pleased with this company, I have never had a problem. They come on time and are professional. They wear a badge so you know who they are and they call when they are on the way. They also call the night before they come to remind you that they will be coming.
Description of Work: They checked the system and switched it over to the furnace. They also checked the humidifier and changed my filter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Fannelle C.
05/2017
5.0
water heater repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margaret A.
05/2017
4.0
water heater repair
  + -1 more
They gave me excellent service but the price was high.
Description of Work: They repaired a hydronic system on the hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    unknown, Staten Island, NY 10309


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Home Warranties,
    Water Heaters,
    Plumbing,
    Electrical

    FAQ

    Home Serve USA is currently rated 4.9 overall out of 5.
    No, Home Serve USA does not offer free project estimates.
    No, Home Serve USA does not offer eco-friendly accreditations.
    No, Home Serve USA does not offer a senior discount.
    No, Home Serve USA does not offer emergency services.
    No, Home Serve USA does not offer warranties.

    Contact information

    unknown, Staten Island, NY 10309