Crazy Clean

Not good. he changed the price with the first price he quoted. He supposed to clean the whole apt but they didn't cleaned and left the apt and they supposed to paint the whole apt but didn't complete the painting

I am so happy that i chose crazy clean to power wash my backyard. The owner steven is amazing at his job. He was accommodating and made sure I was happy. The price was just right and the quality was excellent. There responsiveness, punctuality and professionalism was great as well. I will totally hire them again.

When the builder completed my home in September 2017, I hired Crazy Clean NYC to clean the house and the windows. I was charged $300.00 for the windows inside and outside and a separate fee for cleaning the house. That day, when the jobs were complete, I made another appointment for house cleaning and an appointment to do the windows on May 8, 2018. I was assured that the fee would be the same. I had the company clean my home every three weeks. On Sunday, April 15th, I text Maria to confirm Monday’s appointment. She called me to inform me that she had a problem with the two girls and they would no longer be able to clean. I reminded her that I still wanted to keep my window cleaning appointment in May. It was at this time that I confirmed that the price was $300.00 and she would be sending three men, as she had in September. On May 6th, I text her to change the appointment to June, she did not have a problem with the change. On Friday June 8th, there was a text exchange and a phone call. On Sunday June 10th Monday June 11th and Wednesday June 13th we text back and forth and not once was anything mentioned about a price change. On June 14th at 8:10, Maria’s husband and his two workers came to clean the windows. They arrived two hours earlier than expected, due to their first appointment being cancelled. I was not informed of the time change. Maria’s husband set up the two men to clean the windows, then left to get more soap. During this time Maria text me “…it seems there was a misunderstanding with the price it’s 350 for just the outside 500 for the inside and outside”. We text back and forth numerous times and spoke on the phone and not once did she tell me the price was more than the $300.00 she quoted me. It wasn’t until they had the ladder up and they were cleaning the window that she wanted to know “would you still like them to do it”. It was very unprofessional given the amount of time we text and spoke that there was no mention of a price change until the ladder was up and the men were working. Maria tried to tell me that, in a text, “it’s a big job there’s a lot of windows they would be there a long time”. She knew what the house looked like yesterday, last week, last month, last year and every time I spoke with her. A professional business does not change the price at the job site. If she had a problem with the price she should have told me prior to them showing up. When I tried to explain this to her in a text, her answer was, “I notified you before they did the work…” Actually, they had already started the work. As a professional and business owner who gave a customer a price prior to arriving at the job site, the right thing to do was to say, since I already quoted you the price of $300.00, they can do it for that price this year, but next year it will be $500.00. She did not do that. Since I refused to pay the price change, she was fine with them leaving the job.

They are excellent and professional. They do a great job. They always call right back if they don't answer the phone. I will use them again and recommend their service.

Went very well. Steve and his crew were very thorough and just did what they had to do. They came on time and performed the services and cleaned up when they were done. I'd hire them again in a heartbeat!

Very well. They returned my call promptly, were available within 1 or 2 days. They arrived early, finished in a short amount of time, and there were no problems with the next rainfall. The couple was very courteous, the wife answered the phone, and made the appointment; and the husband and another gentleman arrived to do the job. Also, very considerate, it was Sunday morning, and I was able to make it to mass.

Steve is great .. very comprehensive and helps you out ... I will be calling back to have my clean power washed

Great. Cleaned windows inside and out. Friendly and punctual. Fair price. True to estimate. Crazy Clean will be the service l use for my spring cleaning for sure.