Area Fuel Oil

Description of Work: This company installed a new heating system after Hurricane Sandy. We've had problems with it since the day it was installed. They have changed every part in the unit - some twice and we're still having issues. The office staff is rude. The owner thinks he knows it all and doesn't give the customer a chance to talk. One time when the service man was here he replaced the fuel gage and then told me the tank was empty. I called the office at 3 p.m. and asked for an oil delivery - I was told that all the trucks were in and they couldn't bring oil until the next day - this was the middle of February. I had to turn the heat off in the house so that I could have heat the next morning. The latest happened on Friday when the heat was blowing cold, I turned it off but it kept running, so I turned off the main power switch. I called Area at 8 a.m. and was told someone would be out, I took the day off from work to wait for them, they showed up at 3:30. I was told it was a bard and that it could start a fire so I couldn't run the heat but they would be back on Monday with the new part, if it wasn't ins tock they would call me. At 4:00 they still hadn't arrived and no phone call - we called them and they said they didn't have it in stock and had to order it - my house was 57 degrees this morning! When the owner finally called back he told my husband when the part came in they would call us and then hung up on him. Horrible company I would NEVER do business with them again.

Description of Work: Replaced water heater.