ACJ Remodeling-Joseph Ashley

They were just very unprofessional. They need to be more professional in how they speak to customer and be more clear about what services they offer and what they don't offer. I called them once and someone answered, stated the business name, and then hung up the phone. I called back and spoke to them. He was very rude and unprofessional and after answering my questions, he hung up on me again.

When my parents told me that they signed a contract with Home Depot to replace their roof and siding last year, I did some research online and the horrific experience of other homeowners made me to worry. I asked my parents to get their refund since the contract was still within 3 days cancellation period. Then I signed up with Angie?s List to see if I could find someone better. Through careful review, I narrowed down to two providers. After the scheduled meetings, my parents picked ACJ Remodeling.. Our experience with ACJ Remodeling has been positive. Joe, the owner, has been very responsive to our queries and concerns, and his crew did a wonderful job on the roof and siding ? my parents have received praises from others. ACJ Remodeling also did a good cleanup job during and after the work was completed. My parents were very happy with this because they would hate their neighbor to complain about any debris lying around. Also worth to mention, my parents also liked the siding ACJ Remodeling used, which has a very thick layer of contoured insulation, and they noticed a huge difference in the last winter because the house felt much warmer than usual. Please also note, I waited a while for this review because I purchased additional GAF Gold Pledge Protection ($450) for extended warranty. With this warranty, GAF would send an inspector 5 to 6 months later to check up on the roof, which my parents? house received 10 out of 10.

Joseph Santillo came to our home to give an estimate and gave us some addresses of homes where we could view his work and the shingles in person. I had my heart set on the Certainteed Grand Manor shingle with the corresponding underlayment for this shingle. It was a total roof tear-off with the soffits changed too. Some new plywood had to be installed and the flashing around the chimney was aluminum not copper.He told us he would be able to do the work 6-8 weeks after the estimate. We liked Joe so we waited for him to do the job. There were some issues , like there would be on any job, but Joe fixed all the glitches.Joseph delivered all that he promised and on time too.

The job went great! I met with two other roofers, and Joe was the most professional and knowledgeable. His crew moved like a well oiled machine and he stopped in numerous times during the day and called to see how the job was going. Great guy, even better business ethic. I would recommend him again and again. With that said, I'd use him again and again.

Overall the work went very well. The workmanship of the team was excellent as they did a wonderful job on the house. There were some hiccups: They were not able to start until 3 weeks after the original start date, they unintentionally buried the cable lines behind some leaders/siding & the clean up was not the best as we found a lot of nails, screws and siding pieces around the house. My suggestion to Joe would be to schedule jobs with a bit more cushion as not only did the job start late but on the last day they were rushing to complete in the dark which lead to some some of the hiccups noted.

Joe Ashley loves what he does and you will to. We knew we needed a new roof and siding, but were not sure about colors, patterns etc. Joe came and treated our house like it was his. Over several visits he showed us samples, gave us places to visit, looked up examples on the internet and helped us design a thing of beauty. He offered suggestions without being overbearing and then executed the plan flawlessly. His crew showed up on time, cleaned up at the end of the day and worked in a professional manner. Joe was always available at any hour of the day to answer questions, discuss changes and provide updates. At the end of the project we looked at our house and just said, "wow."

I was very impressed with Joseph Ashley from ACJ Remodeling Inc. Joseph, the owner of the company took my initial call, went out of his way to follow up and come to my house promptly even though I didn't have any immediate problems. He was very patient with me, ensured my safety climbing up the hatchway to the roof(s), took his time to explain the condition of the roof tops and what to expect in terms of their life span, pointed out some issues from tenants installing satellite dishes on the roof surface and provided me with a game plan for their care. In the end, he advised me that I have some time before I need to redo my roof tops and provided me with a general estimate for the future jobs so I know what to expect. Overall, I found Joseph to be fair, honest, very professional, extremely knowledgeable and a good guy. I will definitely hire him for the job when it comes time to replace/repair my roof tops and recommend him to anyone looking for a great resource and professional roofer.

So I'm a bit late putting up this review? And yes, I'm reminded to put it up because I'm going to be calling Joe again for a couple of projects (like today)?lol. Here's the deal, we purchased a home in dead of the brutal winter of 2013-2014? It came with a roof that had bubbles and pockets filled with gallons of water that was leaking into the house and causing loss of heat? At first we were gonna weather it and wait until the spring, but the problem was too big to let it go. We called about five people to give us estimates, and let me tell ya -there a whole lot of contractors preying on people's ignorance about roofing? At least two contractors (one not licensed) recommended addressing our issues using the "torching" which is illegal. When confronted about it, one contractor actually told us that he had as "special permit" that allowed him to use the illegal method -crazy! Along came Joeseph? First thing he did was show is credentials and tell me "even if you don't go with me, make sure whoever you go with is licensed and has some other credentials I can't remember. After that he went, investigated and recommended a full replacement? Even better he gave me a price that, by all accounts was a really good price! His team came in like an army and went to work, completing the project in 4 days? The foreman was really professional and was there for constant communication as Joe's representative. At one point there was a slight mix-up with some materials chosen and Joe went the extra mile to come up with a solution that was fair and kept us confident in the job he was going to do. In the end I was not only happy with our new roof (now months later still very happy) but also feel good about Joe as a person and a professional...

We were exceptionally pleased with the finished product. The workers were professional, expedient, accommodating and flexible. Every aspect of the job was done with careful attention to detail. We could not been more pleased with the job and would highly recommend this company to others looking to do the same type of work.

I had gotten several estimates from different contractors and felt confident the job will be done well by Joe's guys. About ten guys came early in the morning and bang out the work in a day. Very professional work and the guys all had a system of who did what and when. Since a dumpster was out of the question due to the location of my home in the HOA, clean up was done during the rip off and bagged and carted away. Joe came by several times to check on the progress and addressed any concerns I had. His guys were polite. My neighbors came by to check out the work due to the banging and were happy to see the level of professionalism.

Joseph Ashley was the first roofing company we contacted to come give us a quote, based on recommendations from other highly satisfied homeowners who had work and roofing done by Joseph Ashley. The crew was well supervised and very professional. Throughout the process, Joe Santillo kept us up to date on all work, including the possibility (and eventual) replacement of all of the plywood on the roof. Work was completed in a timely manner right on schedule. They did a fantastic job cleaning up. The quality of the work done was top notch. We are very happy and satisfied with the work that was done. When the time comes to have our windows and siding replaced we will be calling Joseph Ashley immediately. We have had neighbors and friends compliment the work.

If you are looking for a quality roof done professionally, then you'll want to go with Joseph Ashley. Joe was prompt to respond to my initial inquiry and he remained responsive throughout the whole process. If something was promised it was delivered as discussed and on time. Joe's estimate was detailed and all costs were discussed up front and put into writing thus avoiding any ambiguity. Joe's crew cleaned up at the end of each day further setting a professional environment. In the end Joe and his crew put on a quality roof and great looking new chimney. I would definitely recommend and use Joseph Ashley again for future projects.

Joseph Ashley was the first roofing company I contacted to come give me a quote on my roofing job, mainly because of the great reviews they received on Angie's List. I also contacted 7 other roofing companies to come give me a quote as well. As hard as this is to believe, several companies actually told me that they were "scared" of my job. The main house is approx. 3,000 square feet of roof with different levels and multiple dormers, as well as a 2.5 car garage. This was, in fact, a big job but Joe Santillo was confident and accommodating from our very first meeting. He explained the entire process, told me all about the materials he would be using, and even directed me to the GAF website so that I could read up on it myself. He assured me that roofing was not just about making sure that there were no leaks, but to reflect the beauty and class of the house in the way it deserved. When they started, Joe's men always showed up on time and there were always at least 8 men on the job at all times. Even while they were doing the job we got hit with a pretty bad rain storm that dropped 3 inches of rain in my area. Not a single leak or drop in the house, and they were still in the middle of the job! I also requested black gutters to match the shingles I chose, and Joe was able to accommodate that beautifully. In the end, the job was done perfectly and the roof looks amazing. Even my father-in-law (who owned his own roofing company) said what a beautiful job Joseph Ashley had done. Joe was confident in his work and end the end it was easy to see why. If you are looking for someone to install a new roof that will not only be leak free, but sparkle with beauty as well, you found your guy.

Joseph takes pride in what he does. This was evident by him constantly recommending that we see the examples of his work in the neighborhood. The work was efficiently conducted by an army of technicians and the clean-up was well-done. There was an issue with one aspect of the gutters and when pointed out was resolved quickly.

The work started later than originally planned due to weather affecting the previous commitments by the company but Joseph ( the owner ) kept me informed of the progress, so I knew ahead of time when they were going to start and was able to arrange to work from home on those days. Crew were very well supervised and very professional, the whole job site was kept clean and they worked very hard and were very careful not to damage anything. Joseph and the crew supervisor kept me informed of the progress and when a small issue arose, Joseph was very professional and corrected the issue at his expense. This is very rare nowadays. I am extremely happy with the results and the quality of work. It's better now than it ever was and I expect many years of leak free operation from the roof. Joseph suggested light color for the roof cover, to reflect sunlight and keep the house cooler in the summer and it works great! After hot days, the upstairs rooms are much cooler than before. After seeing the work done, my neighbors contracted ACJ to do their roof and they are happy as well. I would highly recommend ACJ to anyone.

There was a delay in starting the work because of previous commitments on ACJ's part and, of course, bad weather. This was frustrating but had been explained to me up front and agreed upon. When my turn came, a very smooth, well practiced system went into operation. The crew showed up and unloaded their equipment, followed by the delivery of the roofing materials and that followed by a dumpster for the refuse. I expected work to start on the house first but they started on the garage. Later, I remembered that the weather forecast for that day and the one following was possible showers. Starting on the garage was the right move. The working team varied from seven to nine members for two weeks. Watching as work progressed professionally was a pleasure. Areas where the old roofing was being stripped off were covered or shielded to prevent damage from falling debris. Worker safety was not neglected. Cleanup was done as needed during working hours and totally at quitting time. Any questions I had were answered. Part of the job was to replace an existing roof vent and a roof fan. The crew was very cooperative in the placement and connection of these units. New gutters and leaders were part of the job, including gutter guards. Over all, a very good job.

Company owner explained what we needed done and crew was well supervised. Price was fair. Excellent all around.

First, Joseph, the president of the company, was prompt, always returned my calls and was as honest a contractor as I can imagine. When I agreed on an option, we serb a time frame for the work to get done, and he followed through. His crew came on the appointed day, and worked hard, cleaning up after themselves. The second day was just the same--they were fast, efficient, and friendly. He may not have been the cheapest that I talked to, but ACJ was pretty close. He may not have been able to start immediately, but he was able to set a schedule and lived up to it. When I had to call him, he always made it a point to return my calls promptly. On those points alone, ACJ ranks far above most. All in all, I couldn't have asked for a better contractor, a better experience, and I just liked him personally. I would definitely recommend him.

I called company late Fri afternoon. Was told I would receive call back on Monday. I called back late Monday and was told the owner would go look at the house roof in Brooklyn on Tuesday morning to provide an estimate. Wed I called and left a message. Friday I called back and the owner told me he was so busy with current local work that he really didn't have time for mine (I the owner live out of state) since I was far away. I wished he would have told me that up front and saved me a week of phone calls. Disappointed since he had great reviews.

I had a vision for my house which Joe Santillo and his crew made a reality. In fact, the end result exceeded my expectations. There aren't enough adjectives to describe the amazing transformation of my home and Joe and his crew's work ethic. Joe is passionate about his work; his heart is in it. He strives to make his customer happy and completely satisfied. His aim is to deliver what you want with perfection. Moreover, he is pleasantly responsive to all calls and visits the site often. I initially met with Joe and another Angie's List contractor in 2012 seeking estimates. He displayed a passion for his work which impressed me, and I called him back in the Fall of 2013. After deciding to engage him, I told an old friend about Joe, who, unbeknownst to me, had previously been Joe's customer. He praised Joe's work on his roof and on roofing and siding projects for several neighbors. I knew then that I had made the right decision to hire the person who had genuinely expressed the desire to deliver what I wanted. I entered the contract that December and due the weather, work began at the end of April 2014. Joe's has an incredible crew. Like Joe, they are perfectionists who amazed me daily by their individual ability to do everything and to do it well. The crew were punctual, responsive and aimed to please. They were gentlemen and gladly assisted with my disabled husband's exiting and entering the house in the midst of their work , even when it was disruptive, requiring them to move equipment and supplies. Also, I have to praise Joe's painter who spent weeks painstakingly stripping a porch floor, 4 large Doric columns, and around the entry door by hand and subsequently painted them with perfection. I have received several compliments on the transformation of my home, including my neighbor who commented that the house never look this beautiful in the 67 years of her residing next door. I highly recommend ACJ Remodeling Inc., and would hire Joe again, and again, and again.

We live in one of those small, 1950's, mostly brick bungalow-style homes prevalent all over the Island and wanted to replace the old, original aluminum siding on the upper gable peaks. We called Joe for an estimate because of his positive reviews on Angie's List. We have had good experience with Angie's List referrals in the past. I immediately liked the way he promptly returned my call and made arrangements to come look at my house, not typical of most contractors today. He was very easy to talk with and his experience was evident from the good advice he gave regarding the siding selections. We thought the estimate was very fair and reasonable so we signed on. We are extremely satisfied with the results. Neighbors and friends have complimented on how nice the house looks. The transformation was amazing and largely due to the very high quality of work done by his crew. Their professionalism was immediately apparent in the way they quickly but skillfully worked and completed the job in just 2 days. Both inside and outside, the job was expertly and beautifully done. They were also careful and courteous not to damage the landscaping and cleaned up nicely after they were finished. This is a top notch company deserving of all the accolades it has received on Angie's List.

Accommodated us to do this job before the summer as we were going away. His men were here on time and worked neatly and professionally for three days. After the cleanup it looked like no one had been here, neat, clean, landscaping in tact. The chimney looks brand new and hopefully will be waterproof, resolving our original problem.

One of the most scary things a homeowner has to do is hire a contractor. Every story and fear comes to mind. WORRY NOT with Joseph Ashley and his team. Coming from a family of roofers and contractors ourselves we are knowledgeable in the field and this crew was one of the best we have worked with. Joe is honest and well versed in all levels of construction and will go over every detail with you. The team of men are skilled, professional and polite. If a person gives you a lower bid Don't ask Joe why....ask the other guy how they are doing it for less and you will see that you may not be comparing apples to apples. The materials used were all top notch. All big jobs will run into issues but Joe goes out of his way to correct anything that may come up. Always on time. Always giving you more then you are expecting and honest. No we are not related. Hire Mr. Ashley and you will not have to worry. We will hire ACJ again for any home improvements we may need. If there is a wait do it. All good things come to those who wait. Oh yea... Ice coffee from Dunkin Donuts in the afternoon seems to be a crew favorite. These men work hard for you. Thanks a million to this fine team of men. Our house looks amazing and we are not easy to please.

I live in Montana. My brother's house in Richmond Hill, Queens was badly in need of a new roof. I left a message on Joe Santillo's phone before I flew to NY. He returned the call to my phone in Montana and to the two numbers in New York where I could be reached. The entire experience was good. Joe Santillo knows his business. His crew is large, competent and hard-working. The new roof, soffits and gutters are beautiful to see. People in the neighborhood stop by express their approval of the positive transformation. I would recommend ACJ Remodeling - Joseph Ashley to anyone. I intend to contract them next year for another house in need of a transformation.

This contractor Joseph Ashley was very easy to work with and very responsive. He was quick to respond to my initial call and it was easy to set up a date to get an estimate for the job and to do the work. It was a very old roof and the crew removed all of the old shingles down to the wood, replacing wood as needed. Then the crew replaced the roof with a new one and also put up new gutters and leaders. Joseph's team works very hard and all of the men were polite and respectful. They arrived on time and completed the work as agreed. Unlike some contractors who pick up day laborers, the guys on Joseph's crew work with him regularly and it shows in how they relate to each other and how he communicates with them. They know what they are doing. Joseph is a pleasure to work with. He is clear, friendly, and professional keeping me posted by text and pictures as the work progressed. I felt totally at ease working with him and his crew and was completely satisfied with the work when it was done.