B & B Fence Company of Western New York LLC

HIRE AT YOUR OWN RISK! I had a fence installed by B&B Fence In June of 2018. In December of 18 I lost power to one leg of my breaker. I contacted an electrician who was luckily able to switch some wires around so that our heat and refrigerator were on the working leg for the time being. He had advised that one of the lines did not have voltage and that since it is a private line I would need to contact an electrician who had ground equipment that would be able to detect where the line breakage is. A day later I contacted Brady Electric who advised that the break was right by the meter which is very close to the fence. Brady electric advised that the break in the electrical wire was due to the fence post. He explained that it was torn and that overtime the moisture gets into the wires and corrodes them until the wire fails completely. I was also told that my house would not pass inspection due to the fact that the fence was installed perpendicular to the meter. He advised that if they needed to pull the meter out that there would be no way of doing so unless cutting the fence. The total cost of the repair was $1848.75. I contacted the B&B Fence company to explain the situation. I asked if they had contacted Dig Safe to have the lines marked. Michelle called me back the same day at advising me of the inquiry #. She said that I needed to contact them as this is Dig Safe’s issue not their responsibility. I verified with dig safe that this inquiry was called in on June 7th. When I spoke with digsafe I was advised to contact their field officer. He had advised that NYSEG would not mark this wire because it is a private wire and that they only mark public lines. He mentioned that a lot of contractors hire private wire locating companies to prevent issues such as this. He also advised that since the fence company did the damage is ultimately is their responsibility and they should reimburse me for the damage. He said that is what he has seen most companies do in the past in similar situations with decks, fences etc. Not this company though. I trusted that B&B fence would take into consideration the point of installation and based on experience know not to install a fence so close to a meter box. I wish it would have been brought up to me the potential risks of putting a fence so close to a meter and I would have sacrificed losing a foot or so of my property to make sure the job was done right. This is a huge expense so instead of paying for the fence I almost doubled the total cost now with this damage and huge inconvenience. This company could care less and did not want to make things right. I filed a complaint with the BBB, they ignored letters and phone calls made to them by the BBB and will now have a permanent complaint on their record. There website talks about customer service and how important it is to their business, well, it's a big lie. Please do not risk hiring B&B fence company. They are careless, unresponsive and if there is an issue will completely ignore you and deny any responsibility.

Great service, completed very quickly. Tom drove out to do the estimate and had the fence up within 4 weeks (product needed to be ordered). I would definitely hire them again.

The entire process from estimate to completion was great. Professionalism, punctuality and thorough explanation of what needed to be done. Fair pricing for materials tear down and haul away & clean up. I'll definitely hire again.

Tom was very professional and did a great job on the installation. Even with bad weather, he started the job when he said he would and completed the job in two days. I'm very happy with his work and would recommend him to friends and family.

The quality of their work was excellent and we would hire them again.

B & B offered the best price among all three fence companies I have contacted. The main concern is they offered much shorter warranty than other company does.

B and B fence did an excellent job installing high quality railings on my porch and staircase. Tom was very professional and preformed the job better then expected. The quality of the vinyl railings was way better then what you find at the hardware stores. Great job B and B fence. Thanks Paul and Melissa.

B&B came out, gave us an estimate and once we made a decision to go with their company they gave us a time frame in which they could repair the fence and were true to their word. They did not try to talk us into anything more than what we requested. We also got a quote for another piece of fence to block off our pool area and they were the most reasonable of all companies we called.

It went perfect. Tom was very professonal. Did exactly what he said he was going to do. Went over and beyond what i expected. Will use again for sure. Thank You

First, Tom is extremely nice and very responsive. He called me right back, answered all my questions and started the job right on schedule. He completed the installation in just a few days and the work was well done. I provided Tom a survey and he made sure the fence was installed 100% on my property line. I would definitely recommend Tom to anyone.

We just find that Tom's unprofessionalism and knowingly installing a fence on another persons' property is unacceptable. Any reputable and ethical company would first insist on a survey and then make sure that the customer had a definite agreement with the neighbor concerning any issues. Tom was well aware of where our property lines were. He just lost a repeat customer just to "make a buck". Needless to say, we will not be recommending B & B Fence Company to anyone in the future.