Pool and Spa Service, Pool Sales Construction and Installation
About us
80-100 Employees. Cost Is Determined By The Job. Additional Service Area- Portions Of Orange & Putnam Counties.
Business highlights
53 years of trusted experience
Emergency Services Offered
Services we offer
Pool & Spa Design, Construction, & Service. Full Range Of Parts & Supplies, Authorized Sales & Service For Sundance Spas, Pentair Pool Products, Jandy/Laars Pool Products, Polaris Pool Systems, Bioguard Pool & Spa Chemicals, Viking & Firestone Outdoor Products.
They are so wonderful. A little pricey, but wonderful. They have crews for technical stuff for leaks, and pumps and then they have the maintenance guys for sweeping and cleaning. They call before and after. They keep your credit card on file, and make it very easy to pay. They're a little pricey, but very they're worth it!
Description of Work: They maintain my pool!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeff C.
10/2014
1.0
pool cleaners
+ -1 more
I am still working through this and have filed a complaint with Consumer Protection in the hopes that a solution can be negotiated.
Description of Work: B and B Pool and Spa was the general contractor for the installation of my inground gunite pool with paver deck. When my pavers began sinking I called to tell them and expected they would be repaired.That first phone call was two years ago. They never return phone calls or follow up with what they commit to doing. There has been one exception. They did send a representative from the paver company to look at the situation. Afterwards he gave me an estimate for $10,000.00. I have been a loyal customer since 2003. I expected to be treated professionally and with respect ....I was not.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from B & B Pool & Spa Center
This is a response to the customers complaint. B & B Pool and Spa Center is a family owned business that consistently provides award winning services in the tri-state area for 42 years (founded in 1972). B & B takes great pride in the way we handle all customer matters; customer service is taken seriously, any issue is dealt with in a forthright, professional manner (we maintain an A+ rating from the Better Business Bureau). I think that a recap of the facts is appropriate and will bring clarity to this matter. • On August 1, 2003 a construction agreement was signed for the building of a swimming pool. • On September 9, 2003 an additional work authorization was signed to supply and install 1200 square feet of tumbled paving stone pool deck. • On November 3, 2003 another additional work order authorization was signed to supply and install an additional 850 square feet of paver pool decking, sidewalk & patio. • All of the above work was satisfactorily completed in late 2003. • B & B opened their pool in the spring, closed it in the fall and maintained the pool without incident for the next ten years. • On or about June of 2013 the customer called and stated their concern regarding their pool deck. • Later that month we sent someone over to inspect. • On July 18, 2013 a proposal was submitted to the customer which was rejected • In 2014 the customer called again regarding this matter. • In September 2014 another site visit was made to inspect. • In October 2014 another proposal was submitted to the customer and was rejected. In summary; the swimming pool and deck are 11 years old. The first time we heard of any problem was on or about June of 2013. The matter at hand is well beyond the warranty period of one year and explained to the customer. Historically B & B has honored warranty issues beyond the terms and conditions of the contract. This is always done in the spirit of good will and within a reasonable time period, however to expect any business to honor a warranty claim ten years after the fact is not a realistic expectation. We are never happy when a customer is unhappy. In the spirit of good customer service and good will B & B offered to lift and reset the affected area for cost; which is a fair and equitable offer based on the fact that the pool and deck are 11 years old.
Stephanie L.
07/2014
2.0
pool cleaners
+ -1 more
Pros: Pleasant front desk; very nice crew. Negatives: Had a few issues with weekly service before the main event (see below). One issue involved our pool not circulating right after service. We had them out to problem-solve and they determined the pool was not circulating due to a failure to backwash after the prior service (I was charged for the weekly service as well as the 'fix'). Main event: I decided to check the chemical levels of our pool since I started to feel like my arms were itchy/burning after using the pool. Test strips showed everything to be in order except chlorine, which was at least at 10ppm (maybe more; the test strips wouldn't go any higher).. According to the test kit and Google, pools should generally be kept btwn 1-3ppm, and you should never swim in anything over 6. 10ppm is the level you put in for a shock treatment, where they leave you a notice saying 'hey - don't swim here for a day or two.' (This was normal service; not a shock treatment.). Panicked, I contacted customer service to let them know, and ask how this could possibly have happened. No serious response other than and quot;test strips might be inaccurateand quot; or and quot;we'll be sure to lower chlorine levels next time,and quot; and and quot;you mainly have to be concerned about low levels of chlorine; not high levels.and quot; - They did not immediately have management call me. (I had to request it 4-5 days after the fact) - They did not immediately offer to have someone out to double check the chlorine content with their own equipment. Concerned that the test strips might indeed have been inaccurate (and frankly, hopeful), I purchased an expensive Taylor test kit, to do a full-on chemical analysis of the pool, and confirmed that in fact that the strips were accurate. At this point I cancelled service, requested credit for the unusable pool, and asked to speak to management. Management called, and to their credit apologized. However -- they still offered no explanation of how it could have happened (simply offering the analogy to sports, and quot;sometimes we hit things out of the park and sometimes we don't -- in this case I guess we didn't,) and seemed a bit unconcerned about the idea that high chlorine levels could be harmful. Conversation went something like, and quot;Hey -- our chlorine levels were at 10ppm or more; that's hazardous to human health.and quot; and quot;Very sorry.. not sure how that could have happened. The guy that did your pool is our most requested guy. He's our main go-to chemical guy. Really friendly; always comes in with a smile. We never get complaints about his pools.and quot; and quot;I'm sure very few people check their chemical levels when they pay for weekly service.and quot; and quot;Well his pools are always sparkling. People *request* the guy since his pools sparkle so much and never ever turn green.and quot; and quot;Don't you think the reason they don't turn green and sparkle so much is because he's putting hazardous levels of chlorine in them?and quot; and quot;You know, you really just need to be concerned about when a pool turns green; that's when it's dangerous. Higher levels of chlorine really are just going to burn your eyes.and quot; and quot;Actually - you can get a chemical burn from swimming in high levels of chlorine, and I personally had arms that felt like they were on fire for a few days. You guys are dealing with hazardous chemicals here.and quot; So yeah. They did apologize; they offered a $200 credit (which I personally found low). And I'm just hopeful there's no long term damage. TLDR: Chlorine levels were at levels hazardous to human health; didn't feel management responded quickly enough or seemed to think it was a serious issue.
Description of Work: Serviced pool through mid July
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$1,500
David G.
07/2014
5.0
swimming pools, pool cleaners
+ 0 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
John R.
01/2014
3.0
pool cleaners
+ -1 more
Wonderful job in building the pool would recommend them and use them again Did not know how to maintain a salt water pool. Lots of problems with weekly service. The last straw was when they forgot to turn the system on after servicing while we were on vacation and we came home to a green pool right before Labor Day weekend. It took several calls to get the to remove the service cost to fix the algae problem, but they never removed the charges for the chemicals.
Description of Work: Pool maintenance
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
$1,500
Response from B & B Pool & Spa Center
I just noticed this post dated : January 19, 2014 – Work Completed Date: October 15, 2011. At first sight I thought this comment current, however it is from an event over two years ago. I searched our history and would like to share the following history as a response. We built Mr. Rogers pool and put it into service in the spring of ’07. The first three years of service (2007 – 2009) consisted of a Spring Pool Opening, an Initial Cleaning and a Winter Pool Closing each year, the Rogers did weekly maintenance. The fourth year of service (2010) consisted of a Spring Opening, an initial Cleaning and a Winter Pool Closing. That year he requested Weekly Valet Service. The Chlorine Generator/Salt cell had intermittent issues. We cleaned the cell at no charge. The fifth year of service (2011) consisted of a Spring Opening, an initial Cleaning and a Winter Pool Closing. That year he also requested Weekly Valet Service. Chlorine Generator/Salt cell continued with intermittent issues. We again cleaned the cell at no charge and discussed the issues with Mr. Rogers. We quoted the cost of a new cell. Mr. Rogers asked if there was another manufacturer. We quoted another manufacturer and installed the new unit. There were no other known issues once the unit was replaced. Summary: 2007 – 2009 normal open, initial cleaning and pool closing. No known issues. 2010 – 2011 normal open, initial cleaning and pool closing. Added weekly Valet Service. Chlorine Generator/Salt cell had intermittent issues in the fourth year of service. Chlorine Generator/Salt cell continued with intermittent issues in the fifth year of service. Quoted a new unit, replaced the intermittent unit with another manufacturer; problem resolves. Regarding the green pool – we never charged for the cleanup. Regarding “extra chemicals”. The chemicals used in 2011 were on par with the prior year usage. Regarding service calls 2007-2011; 6 in total 3 covered under warranty, 3 cell cleanings at no charge. Regarding Mr. Roger’s statement: “Did not know how to maintain a salt water pool. Lots of problems with weekly service.” The problem was a failing unit at the end of its normal life expectancy. Once the unit was replaced the problem resolved.
John J.
01/2014
5.0
pool cleaners, swimming pools
+ 0 more
This is the same vendor that did a spectacular job of creating and installing my in-ground pool. Everyone that has seen the pool raves about it. I have used their pool service for the six years since the installation and the service is excellent. They perform the work in a timely and professional manner. It's a pleasure doing business with them.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
SHIRLEY F.
08/2007
4.0
pool cleaners
+ -1 more
The employees are well trained. This is the first season I have used them. I was a little disappointed as their follow-up is not timely. As being new to the company, I feel it has been extremely difficult to become a part of their routine schedule. Finally, I am receiving the service on the same day every week. One positive is prior to holidays, they will come the day before to make certain the pool is well cleaned and working properly.
Description of Work: I have an in-ground 30000 gallon pool and I have a weekly cleaning agreement with the company. On the most recent visit, the employee vacuumed, cleaned and added chemicals to the pool. Also, he completed a check to ensure all the equipment was working properly.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$50
MATTHEW H.
01/2007
5.0
pool cleaners
+ -1 more
They did a great job. Everybody in that company is courteous and helpful.
Description of Work: We moved into a home that already had a spa in the back. Previous owners informed where they purchased (B&B) so I called them. They showed up on time and showed me how to do everything. They drained and cleaned all surfaces and gave detailed instructions. Owning a spa is expensive but for health reasons you really need to spend the money.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Michael B.
01/2006
5.0
pool cleaners
+ -1 more
IT WAS VERY GOOD. THEY CAME AND PUT IT UP, FILLED IT UP, HELPED US WITH THE CHEMICALS AND HOW TO DO THE CHEMICALS. THEY STILL GO BACK TO CHECK THE CHEMICALS WHICH IS VERY HELPFUL. THEY WERE VERY RESPONSIBLE AND KNOWLEDGEABLE.
Description of Work: IT WAS THE PURCHASE AND INSTALLATION OF A HOT TUB.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
01/2006
4.0
pool cleaners
+ -1 more
THERE IS NOT MUCH TO SAY ABOUT THIS COMPANY. THEY ARE VERY STANDOFFISH. THEY DID NOT SHOW UP ON TIME and IT TOOK THEM A WHILE TO CALL ME BACK TO SET UP THE APPOINTMENT.
Description of Work: THEY FIXED A PUMP IN MY SPA.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$50
Paul S.
01/2006
5.0
pool cleaners
+ -1 more
THEY WERE VERY POLITE AND KNEW EXACTLY WHAT THEY WERE DOING. THEIR SERVICE WAS EXCELLENT AND I WOULD RECOMMEND THEIR SERVICES TO ANYONE. THEY DID A GREAT JOB AND WE HAVEN'T HAD ANY PROBLEMS WITH OUR HOT TUB.
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*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
B & B Pool & Spa Center is currently rated 4.2 overall out of 5.
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Saturday: 9:00 AM - 4:00 PM
B & B Pool & Spa Center accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, B & B Pool & Spa Center does not offer free project estimates.
No, B & B Pool & Spa Center does not offer eco-friendly accreditations.
No, B & B Pool & Spa Center does not offer a senior discount.
Yes, B & B Pool & Spa Center offers emergency services.
No, B & B Pool & Spa Center does not offer warranties.
B & B Pool & Spa Center offers the following services: Pool & Spa Design, Construction, & Service. Full Range Of Parts & Supplies, Authorized Sales & Service For Sundance Spas, Pentair Pool Products, Jandy/Laars Pool Products, Polaris Pool Systems, Bioguard Pool & Spa Chemicals, Viking & Firestone Outdoor Products.